Service Book Error when opening attachments.
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Recently, I replaced a BB 8700 for a user. Now he can't open attachments.
When trying to retrieve the attachment the error says: Cannot retrieve information, service book missing...or something similar!
I can open this on my BB 8700.
I've wiped the device, deleted the account on the BES, then started over, still the same. I tried resending the service book, but still no good.
I've been told to re-install the attachment service, but i'm not where or what this might be!!
I've got about 60 BB's out there with problems, just this one.
Any ideas?? Please!!