I can only recieve when I am hooked up to my laptop. This is quite frustrating. I just recieved my BB from my work and they just told me to set it up. Arghhh!!
It seems to only work when I am running the Desktop Manager.
If it's BWC you have to go online and set up your email at the BWC webpage. If it's BES you might want to give it back to your IT guys and tell them to prove it...