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Old 09-17-2008, 02:23 PM   #1 (permalink)
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EDIT: I was trying to upgrade my OS to the new 4.5 and was an error in the middle of doing so. I have the BlackBerry 8310

I just want to say thank you very much. I did not see any other places or more relative areas to post this. I was getting a "JVM Error 513" on a white screen with a "Reset" option and when I was clicking reset it would go back to the same exact screen.

I contacted AT&T (my service provider), they couldn't help me so they sent me to BlackBerry Technical Support. BlackBerry Technical Support said they may or may not be able to help me but would need $49.99 before they do ANY troubleshooting and with no guarentees.

AT&T helped me file an insurance claim today (all that was happening yesterday) and am supposed to receive a new phone 2-3 days and also have to pay a $50 fee through insurance.

This link: blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_w ipe]What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ
Fixed EVERYTHING and I am so thankful. Hopefully I will be able to reverse my insurance claim not have to pay the $50.


Thank you for all your help BBForums.

Last edited by jwil736 : 09-17-2008 at 02:25 PM. Reason: Edit shown in bold at top
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Old 09-17-2008, 02:58 PM   #2 (permalink)
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On behalf of the other 120,000 active members--You are welcome.

And, thank you for visiting BBForums!
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Old 09-17-2008, 03:35 PM   #3 (permalink)
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You are WELCOME!!!
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Old 09-17-2008, 03:40 PM   #4 (permalink)
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Threads like this make helping others worth while!

Welcome to the forums
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Old 09-17-2008, 05:59 PM   #5 (permalink)
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You're very welcome, hope you stick around
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Old 09-18-2008, 12:05 AM   #6 (permalink)
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glad to see someone appreciate everything
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Old 09-18-2008, 12:07 AM   #7 (permalink)
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It is nice to see a thread like this after the past few weeks.
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Old 09-18-2008, 12:12 AM   #8 (permalink)
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thank god for the forums because I have yet to find a tech person with any carrier who knows anything useful at all when you call
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Old 09-18-2008, 12:34 AM   #9 (permalink)
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its funny you say that lol everything i call in tech support half the time i know more then the tech ahahahah

i only call them as a last resort and its normally for them to do something to my account that i cant do lol
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Old 09-18-2008, 08:58 AM   #10 (permalink)
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This is a teriffic online community. I feel grateful to be a part of it.
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Old 09-18-2008, 09:02 AM   #11 (permalink)
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Quote:
Originally Posted by Cory Scheuer View Post
its funny you say that lol everything i call in tech support half the time i know more then the tech ahahahah

i only call them as a last resort and its normally for them to do something to my account that i cant do lol
It's funny I was in the VZW store the other day and over heard someone asking a question about a BB and I had to politely interrupt because the sales guy was wrong.
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Old 09-18-2008, 11:11 AM   #12 (permalink)
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Quote:
Originally Posted by Cory Scheuer View Post
...i only call (the carrier) as a last resort and its normally for them to do something to my account that i cant do lol
Agreed! Like put you in touch with RIM
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Old 09-18-2008, 03:43 PM   #13 (permalink)
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nah i have the ability to go to RIM without paying anyways, and without calling through Rogers
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Old 09-18-2008, 05:33 PM   #14 (permalink)
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Even RIM has issues with educating its employees. I sold phones for awhile and went to a kick off event that had people from all the different manufacturers there to talk about new and upcoming products. I asked the guy from RIM when they would include a camera on a BB and he talked down to me like I was stupid for even thinking that would ever be an option. This was only a year before the pearls came out too, if that. I wish I could go back to the guy from RIM and ask him the same question now.
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Old 09-18-2008, 05:45 PM   #15 (permalink)
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Quote:
Originally Posted by Cory Scheuer View Post
nah i have the ability to go to RIM without paying anyways, and without calling through Rogers
Granted, but a lot of folks do not, and are shocked to learn that RIM won't speak to them without a credit card, or having been handed off from their carrier.
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Old 09-18-2008, 06:05 PM   #16 (permalink)
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yea at times its dumb how they do that... and you have to FIGHT for rogers to even consider handing you off to RIM


anyways, back on topic lol

your thanks is really welcomed! and thank you for coming to BBF we are here to help
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