BlackBerry Forums Support Community

BlackBerry Forums Support Community (http://www.blackberryforums.com/)
-   Site Suggestions, News & Problems (http://www.blackberryforums.com/site-suggestions-news-problems/)
-   -   Need help re: Password (http://www.blackberryforums.com/site-suggestions-news-problems/254546-need-help-re-password.html)

sunman 10-17-2011 05:03 AM

Need help re: Password
 
So I am having a problem with my blackberry forums password. And there is no way to contact the administrator, other than this forum.

I tried to log in with a different browser (chrome) and it gave me an incorrect password error. I tried to reset the password, but when I enter my email address, it says that it does not recognise my email address as a registered one. Which is strange, because it is the email address that I get forum mail with. I am permanently logged in with a different browser, (IE) that is how I am posting here. I went to my user CP, to try to change my password, but in order to do that, I need my old password, which apparently I don't know. Again, when I try to get it reset with my email address, it says it does not recognise. Any help here? I am obviously registered, and I am logged in, but have no idea what my password is, only because I clicked the "remember me" box.

Or is it possible to find out what email address I have associated with this account? Any help most appreciated.

Sonny

ifonline 10-17-2011 05:42 AM

Re: Need help re: Password
 
Since you are logged in, just click on "User CP" in the upper left corner of any page here. From there, click "Edit Email & Password" and you can see your registered e-mail address.

Tom 10-20-2011 07:40 PM

Re: Need help re: Password
 
Some time ago we had a issue with email addresses being lost in the database. It seems your account is one of those accounts, and your email address field is blank. PM me or email me [email address] with the email address that should be associated with your account, and I will replace it which will allow you to reset your password.


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