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Old 08-12-2008, 10:05 AM   #21 (permalink)
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Did you get escallated to 2nd line tech ("TDMS" I think they're called). If so, try again. It depends who you got, I guess. It may help if you start by talking about needsing to be "provisioned" for WLM (not that you're after a missing service book). They spoke of a missing service book, but having looked, now I'm not so sure. Maybe it IS a provisioning issue on the TMUK network (not a RIM service book)

If not make sure the person you talk to in first line thinks the question is complicated enough they have to escallate it
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Old 08-12-2008, 10:31 AM   #22 (permalink)
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Wirelessly posted

Just spoke to T-mobile again. They are going to look into the problem, but I'm not gonna hold my breath.

Can you give me the name of the person that sorted out the problem ?

Or BB messenger it to me ?
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Old 08-12-2008, 10:34 AM   #23 (permalink)
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I don't have their name. Sorry.

But when I called end of July, they (even in TDMS) pleaded ignorance to me too.

This time I got someone who also knew I had to download the app from RIM.

Irritating and fustrating I know. Seems to take a while for the info to perculate to everyone in support :-|
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Old 08-12-2008, 10:49 AM   #24 (permalink)
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I'm on the same boat.

Error 65, using T-Mobile UK web n walk. Tried reinstalling OTA twice. Battery pull twice. Now I don't know what else to do.
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Old 08-12-2008, 10:58 AM   #25 (permalink)
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Quote:
Originally Posted by n88 View Post
I'm on the same boat.

Error 65, using T-Mobile UK web n walk. Tried reinstalling OTA twice. Battery pull twice. Now I don't know what else to do.
Exactly the same for me, UNTIL I happened to to find someone in TM-UK 2nd line support who knew there was a provisioning 'something' that needed to be done.

I would call'em up every couple of days - you'll get someone diff every time. Possibly also worth saying you know someone who's on a contract plan with w'n'w who def has it working after exactly the same problem, after TM provisioned 'something' for them...

Last edited by wibbly : 08-12-2008 at 11:30 AM.
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Old 08-12-2008, 11:00 AM   #26 (permalink)
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Ladies and Gentlemen ........ ITS WORKING !!!!!!!!!

Now, the secret .....

Ask 'em to provision your device for AOL ..... they will have to look deeper into the provisioning side, speak to 2nd line support.

IT WORKS !!!!!!!!!!!
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Old 08-12-2008, 11:41 AM   #27 (permalink)
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BTW, thanks Wibbly for getting the ball moving on this one !!!!!!
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Old 08-20-2008, 05:20 AM   #28 (permalink)
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thanks for the tips on 'provisioning'. Im going to give them a call later and ask them to do that for me.

Ok so today, when I woke up I had a various links to download AOL, Yahoo! Mess, ICQ and Flickr apps. Thinking that WLM might work, I tried it, and it didnt, but Google Talk and Flickr both work. Anyone else have this?
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Old 08-20-2008, 08:49 AM   #29 (permalink)
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Just phoned T-Mobile UK to add the AOL and Windows Provisioning and they say it isn't officially available yet as it is still being tested. Therefore wouldn't allow me to have it and that I have to wait for it to be formally available in the next month or so

ash_786 who did you speak to there - did you meet any resistance?

Dave
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Old 08-20-2008, 08:53 AM   #30 (permalink)
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I'm on Orange UK and i cant get live messenger to work at all but i think thats due to the fact orange dont support the client at all.

But I found free program called Instango that allows MSN, ICQ, AIM, YAHOO in one handy client.

instango.com - Mobile Messaging

Works a treat on my blackberry Curve 8320 and prefer it better to Live Messenger anyways :D.
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Old 08-20-2008, 11:34 AM   #31 (permalink)
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Wirelessly posted

Quote:
Originally Posted by picky
Just phoned T-Mobile UK to add the AOL and Windows Provisioning and they say it isn't officially available yet as it is still being tested. Therefore wouldn't allow me to have it and that I have to wait for it to be formally available in the next month or so

ash_786 who did you speak to there - did you meet any resistance?

Dave
I got told the same thing, that the file is in testing mode and won't be available for a later date... But didn't specify the date! So if any one manages to get it working by chasing them up then let everyone know!!
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Old 08-20-2008, 01:17 PM   #32 (permalink)
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stupid question but i didnt want to make another thread.

is the only way to get online with a curve, with a data plan?
theres no wi-fi...
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Old 08-27-2008, 07:55 AM   #33 (permalink)
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IT WORKS!!

Persistance paid off.. keep calling and if you get the right person on the support team then they will activate something for you that lifts restricions...

Thanks for all your help guys...
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Old 08-27-2008, 10:13 AM   #34 (permalink)
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Worked first time on my Curve on T mobile!

Chas
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Old 08-31-2008, 10:17 AM   #35 (permalink)
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hi everybody, have a question here. i own a bb 8320, my live messenger gives me an error saying "data services unavailable" even when im connected to the net thru wifi. is there anything i can do to make it work and thanks in advance for you all.
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Old 11-04-2008, 04:37 AM   #36 (permalink)
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I work for t-mobile TDMS and previously we weren't pleading ignorance re msm on the bb, it required extra provisioning which will deliver the service book required, however we officially have to wait until RIM officially give us the go-ahead before we add this provisioning.

Alternatively you can download and install the new device software (4.5) which should be prov'd all ready. It also does other neat stuff like enables video camera functions among others.
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Old 11-04-2008, 05:10 AM   #37 (permalink)
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Quote:
Originally Posted by gano101 View Post
I work for t-mobile TDMS and previously we weren't pleading ignorance re msm on the bb
I guess you were refering to me ;0

> But when I called end of July, they (even in TDMS) pleaded ignorance to
> me too.

Well, back in July, it was certainly the case that the TDMS person *I* spoke to knew nothing about how to get MSN Messenger working on a BB, or how I managed to download it, from where, etc.

BUT - it's all working now, and in general I've found TM-UK support and especially TDMS (second line) excellent - knowlegable, helpful, interested, and not willing to 'give up'. Basically, highly recommended.

Last edited by wibbly : 11-04-2008 at 05:11 AM.
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