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Old 02-15-2010, 03:26 PM   #1 (permalink)
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Unhappy Epic Facebook Failure! And Google Map App Error!

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Hey I've just tried downloading the Facebook App and google map app but both continue to give different but similar error messages...

Quote:
Originally Posted by Facebook Failure
Could not connect because Data service is not available. Please Try again later. If this continues, please contact your service provider for support.
And the google Map Apps says

Quote:
Originally Posted by Google Map App
Network Unavailable. This applications requires a data connection and some Blackberry Devices require reconfiguration to work properly.
I'm not sure whether there needs to be a setting changed made on my phone or what?
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Old 02-15-2010, 03:28 PM   #2 (permalink)
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Do you have a BlackBerry Data Plan?
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Old 02-15-2010, 03:31 PM   #3 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
Do you have a BlackBerry Data Plan?
Not that I'm aware off... I have the unlimited broadband if thats whats you mean?
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Old 02-15-2010, 03:32 PM   #4 (permalink)
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And not just a data plan, a BlackBerry data plan as NJBB stated.
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Old 02-16-2010, 09:16 AM   #5 (permalink)
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You will have to call your carrier to add it on, BlackBerrys require BIS service or else most of the functions and applications will not work.
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Old 02-16-2010, 09:22 AM   #6 (permalink)
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I love the title of this thread: "Epic Facebook Failure!" How ironic.
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Old 02-16-2010, 12:15 PM   #7 (permalink)
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Quote:
Originally Posted by Noodle22 View Post
You will have to call your carrier to add it on, BlackBerrys require BIS service or else most of the functions and applications will not work.
Just visited my 02 Shop and my current plan should cover apps I persume this BIS service adds an extra charge? >.>

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I love the title of this thread: "Epic Facebook Failure!" How ironic.
Ty, I was trying to think of something catchy!
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Old 02-16-2010, 12:18 PM   #8 (permalink)
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It will cover some apps. However, there are apps that require a BlackBerry data plan. Those apps include BlackBerry Messenger, Facebook, BlackBerry Maps. There are others that require the BB data plan as well.

Take a look at these links for more clarification

How to use BlackBerry on Generic Data Plan - BlackBerryFAQ

What do I need a Data Plan for? - BlackBerryFAQ
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Old 02-16-2010, 12:35 PM   #9 (permalink)
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Quote:
Originally Posted by jsconyers View Post
It will cover some apps. However, there are apps that require a BlackBerry data plan. Those apps include BlackBerry Messenger, Facebook, BlackBerry Maps. There are others that require the BB data plan as well.

Take a look at these links for more clarification

How to use BlackBerry on Generic Data Plan - BlackBerryFAQ

What do I need a Data Plan for? - BlackBerryFAQ
Now here's something intriguing after reading the second FAQ I found...

Quote:
* Do I need a data plan to access the internet?

Yes you will need a data plan to access the internet.
Which is weird as I can acccess the interenet just fine... so presumably that would mean I would have a data plan? Right?

Last edited by Manga_Maniac : 02-16-2010 at 12:35 PM. Reason: Fixing Similie! :D
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Old 02-16-2010, 01:31 PM   #10 (permalink)
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yes you have a data plan.
But you dont have the Blackberry Unlimited UK Bolt-on.
You need that to use facebook and google maps, and others.
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Old 02-16-2010, 01:48 PM   #11 (permalink)
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Originally Posted by MidnightDraven View Post
yes you have a data plan.
But you dont have the Blackberry Unlimited UK Bolt-on.
You need that to use facebook and google maps, and others.
Wait hold up back up! Now you say I do have a Data Plan, but I don't have an Blackberry Unlimited Bolt on? then what the hell am I paying 10 a month extra for?! Certianally not my Unlimited Broadband obviously!
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Old 02-16-2010, 03:23 PM   #12 (permalink)
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Your not paying for BIS service, BIS is what makes the BlackBerry work at it's fullest. I believe with O2, they make you pay 5 extra for the bolt on. Other carriers don't make you do so, they just switch it to a specific plan meant for that type of phone for usually the same price.
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Old 02-16-2010, 03:38 PM   #13 (permalink)
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Quote:
Originally Posted by Manga_Maniac View Post
Wait hold up back up! Now you say I do have a Data Plan, but I don't have an Blackberry Unlimited Bolt on? then what the hell am I paying 10 a month extra for?! Certianally not my Unlimited Broadband obviously!
Read this carefully: Based on what i have read in this thread, you have some sort of mobile internet plan that one would get for any other 'dumb' phone for internet service, which explains why you currently access the internet. So yes, you have A data plan (emphasis on the 'A'), but not a BLACKBERRY data plan. The BB data plan allows for Blackberry specific services, such as the BB Facebook and Google apps, and BIS service. What you need to do is sign up for a Blackberry plan and cancel your current internet plan.
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Old 02-16-2010, 03:46 PM   #14 (permalink)
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Read Post #2 carefully.
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Old 02-16-2010, 04:05 PM   #15 (permalink)
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Quote:
Originally Posted by Manga_Maniac View Post
Wait hold up back up! Now you say I do have a Data Plan, but I don't have an Blackberry Unlimited Bolt on? then what the hell am I paying 10 a month extra for?! Certianally not my Unlimited Broadband obviously!
I dont understand why you call it unlimited broadband. By defination broadband is internet to your PC; through cable or phone line, to a router, to your PC, and possibly wireless.

If you have the Unlimited WEB Bolt-on; this the data plan.
But you NEED the Unlimited Blackberry UK Bolt-on.
You can just switch then, by phoning O2 and asking them to change it.
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Old 02-17-2010, 10:04 AM   #16 (permalink)
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Red face My bad!

Heh ok so get this right, I called up 02 customer services today and turns out they haven't even activated my bolt on which is probably why most of my apps don't work. I have the right plans needed it just hadn't been activated yet... Go figures!

Hopefully everything should be working by tommorow!
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