BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-05-2010, 03:54 PM   #21 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,729
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default Re: Service Data Plan?

Please Login to Remove!

Just so you understand, there was nothing you could have done until the service provider was apprised of problem on its end and it corrected the error. Typically the activation is practically instant but it has been known to take hours for some people some times, and carriers state as long as 24hrs. From our perspective when helping people we don't know, it's a better assumption that the service is ok and to first troubleshoot the handset. And that's what we did. When the handset was ruled out, you were advised to get back with the service provider and douible check things on its end.

Noobs are not going to know whether they are in your position or not. Almost all problems can be corrected with a hard reset and resending service books. Going straight to carrier before fiddling with the handset can mean a few hours on the phone or a wasted trip to a store when the problem could have been fixed in five minutes.
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-05-2010, 05:06 PM   #22 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default Re: Service Data Plan?

Quote:
Originally Posted by JSanders View Post
Call your O2 customer service and confirm you have the actual BlackBerry data plan or plug-in.
Quote:
Originally Posted by NorthernJoe View Post
I rang 02 and the representative I spoke to added the tariff, but not the blackberry services.

The sim provisioned within half an hour and all the apps began to work.

Advice to anyone in my position, if you ever come across this problem, do not bother fiddling with your blackberry. Contact 02 and they will fix.
umm... Yes, you did add the "BlackBerry Tariff".
Exactly what was suggested first off.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Service Data Plan?
Thread Thread Starter Forum Replies Last Post
Make web browser GPRS data appear as email on T-Mobile Unlimited International plan caffeamericano BlackBerry Network 1 12-31-2008 04:32 PM
Using 8100 (with MMS) Without BB Data Plan mattpsu03 General 8100 Series Discussion - Pearl 3 12-12-2008 11:50 AM
Generic Data Plan problems George1 General 8300 Series Discussion - Curve 6 07-31-2008 09:23 PM
T-Mobile's Smart Phone Comparison Chart! UPDATED & NEW! :) secrecyguy General BlackBerry Discussion 5 06-02-2007 02:42 PM
Rogers Data Cap MobileRC General BlackBerry Discussion 29 04-19-2006 01:07 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.