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-   -   "You are currently on a service plan that does not support this application." (http://www.blackberryforums.com/social-networking/252387-you-currently-service-plan-does-not-support-application.html)

EyeballKid 08-16-2011 12:32 PM

"You are currently on a service plan that does not support this application."
 
Hello,

Today my Blackberry's screen died on me. I had an in-store warranty from the store that I got it at, though, so I went and got it replaced with a new Blackberry Curve 9300.

Now when I'm trying to use Facebook or Twitter for the new phone, it's telling me:
"You are currently on a service plan that does not support this application. If you want to use this application, please contact your service provider to upgrade your data plan."

However, according to Koodo's website, I still have Blackberry Social as part of my plan, which allows unlimited access to Facebook, Twitter, et al.

Is this a common problem with a simple solution or should I bite the bullet and call their customer support? (In my experience their CS isnt very good, thats why I'm hesitant to call)

jsconyers 08-16-2011 12:33 PM

Re: "You are currently on a service plan that does not support this application."
 
Call customer support. Most likely the plan got dropped in the exchange of devices.

rockgirl 01-02-2012 09:45 PM

Re: "You are currently on a service plan that does not support this application."
 
i have blackberry 8520 my problem is same.i almost go to my provider tries but still they always saying that is wait for 1 day and try to on and off my phone.it's almost 2 week and sadly i can't still use bb social is there other problem in my phone.Help.:(

dc/dc 01-05-2012 07:54 AM

Re: "You are currently on a service plan that does not support this application."
 
Quote:

Originally Posted by rockgirl (Post 1761914)
i have blackberry 8520 my problem is same.i almost go to my provider tries but still they always saying that is wait for 1 day and try to on and off my phone.it's almost 2 week and sadly i can't still use bb social is there other problem in my phone.Help.:(

It is considered rude to hijack other users' threads, particularly old threads.


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