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Old 08-16-2011, 12:32 PM   #1 (permalink)
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Default "You are currently on a service plan that does not support this application."

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Hello,

Today my Blackberry's screen died on me. I had an in-store warranty from the store that I got it at, though, so I went and got it replaced with a new Blackberry Curve 9300.

Now when I'm trying to use Facebook or Twitter for the new phone, it's telling me:
"You are currently on a service plan that does not support this application. If you want to use this application, please contact your service provider to upgrade your data plan."

However, according to Koodo's website, I still have Blackberry Social as part of my plan, which allows unlimited access to Facebook, Twitter, et al.

Is this a common problem with a simple solution or should I bite the bullet and call their customer support? (In my experience their CS isnt very good, thats why I'm hesitant to call)
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Old 08-16-2011, 12:33 PM   #2 (permalink)
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Default Re: "You are currently on a service plan that does not support this application."

Call customer support. Most likely the plan got dropped in the exchange of devices.
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Old 01-02-2012, 09:45 PM   #3 (permalink)
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Unhappy Re: "You are currently on a service plan that does not support this application."

i have blackberry 8520 my problem is same.i almost go to my provider tries but still they always saying that is wait for 1 day and try to on and off my phone.it's almost 2 week and sadly i can't still use bb social is there other problem in my phone.Help.:(
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Old 01-05-2012, 07:54 AM   #4 (permalink)
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Default Re: "You are currently on a service plan that does not support this application."

Quote:
Originally Posted by rockgirl View Post
i have blackberry 8520 my problem is same.i almost go to my provider tries but still they always saying that is wait for 1 day and try to on and off my phone.it's almost 2 week and sadly i can't still use bb social is there other problem in my phone.Help.:(
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