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-   -   My BBM Is not working on WiFi (http://www.blackberryforums.com/social-networking/259348-my-bbm-not-working-wifi.html)

MrMarwanEhab 05-05-2012 09:10 AM

My BBM Is not working on WiFi
 
Hello, I started 4 months using my BBM on my home WiFi, And It was working fine over 4 months with me, and when i went out home i recharged my card and it was working fine too when i came back to home, i tried to connect it to the wifi my bbm didnt work, facebook-browser-whatsapp-twitter is working fine but only the bbm and msn, cause both work with each other.


I wish you could help me, Thanks

Yours, Marwan.

aiharkness 05-05-2012 01:15 PM

Re: My BBM Is not working on WiFi
 
Try a hard reset first. That is, remain very the battery with the power on, wait 30 seconds, put battery back, test. If that doesn't fix it, resend service books and try again.

MrMarwanEhab 05-05-2012 01:30 PM

Re: My BBM Is not working on WiFi
 
I removed the battery and waited over 30 seconds, but it didnt work tho.

aiharkness 05-05-2012 01:51 PM

Re: My BBM Is not working on WiFi
 
What about service books?

And what do you observe? You say it isn't working, but what are the symptoms? Any error message?

MrMarwanEhab 05-05-2012 01:55 PM

Re: My BBM Is not working on WiFi
 
No didnt got any error message, the bbm is not working no recent updates no old chats.
And about service books how can i do it?

aiharkness 05-05-2012 02:07 PM

Re: My BBM Is not working on WiFi
 
See KB15402-How to send service books using the email setup application on the BlackBerry smartphone

MrMarwanEhab 05-05-2012 02:14 PM

Re: My BBM Is not working on WiFi
 
When i entered Email Settings, It's says Your connection to the mobile network is turned on, but you are not in a wireless coverage area.

aiharkness 05-05-2012 02:20 PM

Re: My BBM Is not working on WiFi
 
Is the mobile radio on, and are you in a location with mobile network coverage?

MrMarwanEhab 05-05-2012 02:28 PM

Re: My BBM Is not working on WiFi
 
Yeah, im at location with mobile network coverage.

aiharkness 05-05-2012 02:58 PM

Re: My BBM Is not working on WiFi
 
Did you turn off wifi? If so, does the BlackBerry show a connection to the mobile network? Do you see GPRS or EDGE in all caps?

MrMarwanEhab 05-05-2012 03:08 PM

Re: My BBM Is not working on WiFi
 
Gsm

aiharkness 05-05-2012 03:31 PM

Re: My BBM Is not working on WiFi
 
Ok. We need to back up. You indicated your other BlackBerry services were working and only BBM was not working. If you see GSM, then you should not have any data service at all.

Have you called your service provider to check the setting on your account and to find out if there is a service outage?
Posted via BlackBerryForums.com Mobile

aiharkness 05-05-2012 03:45 PM

Re: My BBM Is not working on WiFi
 
See the following for reference.

KB02334-Network status indicators from the GSM/GPRS/EDGE/3G/4G networks

Now, assuming you are not experiencing a data outage and your account with your service provider is ok and includes a BlackBerry data plan, see the following.

KB01631-BlackBerry smartphone network indicator is GSM instead of GPRS/EDGE
Posted via BlackBerryForums.com Mobile


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