Calling in now to report it.

Thanks, I was getting ready to do the same.

I just spoke to Dave and he's looking into the issue.

No ETA on a fix though yet.

Everything just came back.

It's all down again.

Dave told me RIM is having issues on their end.

...so this is not an EMM problem?

Correct.

Is anyone else having issues?

I haven't received any mail on my BB since 8:25 AM this morning, third party apps and EMM browser don't work either.

PC end is working fine.

EDIT - EMM is aware of the issue. BB server isn't working. They are on the line with RIM now working on it.

OK, I was skeptical at first, because I'd left a couple of unanswered voicemail messages at EMM. I sent a sort of nasty email rant to EMM about not getting my messages returned.

Dave answered me instantly, said they usually DID answer the phone, but the quickest way to get them was by email. (I'm not usually that grumpy but I was at home, sick with a cold. That's my excuse and I'm sticking with it.)

So we did spend some time on the phone, resolved one issue (to the extent it could be resolved). Then I ran into a couple of other glitches over the weekend, each one of which I sent by email and was instantly answered by Dave.

He was extremely patient and helpful. I don't know when the guy ever gets any peace, but I am now a believer.

The two best companies I have ever experienced for tech support are Parachat and EMM. Both of which have actual people who take the time to read your mail and respond to what you are actually asking, as opposed to sending out a "canned" response.

FWIW, I give T-Mobile high marks on tech support as well.

Trixie

Thank to everybody here on the forums giving us great marks. We truly appreciate it.

We love to hear the great feedback!. We would like to ask you guys to help vote our company to the top of a another website as well.

http://www.msexchange.org/software/E...mments/#submit

Feel free to leave comments, but make sure you vote..

Thanks guys, and we are happy to see the great support we offer makes people happy!

I do not have a BB yet, but if I use EMM for exchange hosting, and I get the 4mb data plan through Cingular to keep costs down, do I still get Unlimited Data through my BB through EMM?

Dave,
Can you set a customer's account to auto send a Bcc to any particular email address he chooses?

I think I understand your question.

The answer is no.

Thanks, the logic of the dumb question hit me after a few minutes... been a long day.
I will have to see if our company has a BB server, if not, EEM looks like the way to go...

This hosted Exchange & BES is very interesting. Our company uses an ASP for secure online document management that allows clients to access & share documents via BB if you have a BES. I called EMM to ask if their service would allow us to access this feature, and left a message. Anyone know if this would or wouldn't work?

The ASP is Net Documents

spoke with Steve...very prompt at getting back....Dave in tech support will be calling in the morning

Sorry no. This is a server based policy and would effect everybody on the server.

Anyone having problems with their EMM account?

I not getting email messages delivered to my handheld, but they show up on my Outlook Web access through EMM.

<Threads merged>

I talked to Enzo this late afternoon and he confirmed that there was a outage. Something to do with upgrading security. He explained that normally they try to do updates during off hours but that this one couldn't wait.

Both my Outlook and Blackberry service returned a little while ago though so I guess the outage is over.

Mine just came back also.

Just to throw in my 2c's worth from the UK ....... I signed up with exchangemymail yesterday from the UK ....... I use an 8700v on Vodafone UK.

I have to say the whole process took about 10 mins from submitting my payment ! and now everything works seamlesly far better than I ever imagined.

The couple of questions I did have about my 'reply to' address were dealt with within minutes by Dave ! ..... Thanks very much and a highly recommended service

Regards

Mark

Hi all,

I signed up for the GoEMM.com email last night and selected the blackberry option. I tried doing a wireless enterprise activation on my blackberry; however, my numerous attempts were unsuccessful. Before purchasing the BES option from Exchange My Mail, I was using Sprint's Blackberry Internet Service. Will this conflict? How do I deactivate my blackberry pin from the BIS so that I can use it on the BES? Please help. THanks.

You do not need to remove yourself from Sprint's BIS to use EMM. You should be able to use both at the same time.

What's the problem you're having specifically?

You also do not have to "deactivate your pin". The PIN is unique to each blackberry and is independent of BES or BIS.

husef9926 - Looks like your account wasn't activated on our BES server when you tried to activate. Sorry for the delay, but everything on our end has been completed, and you should now be able to complete the enterprise activation on your BB.

Also lgreenberg & mortgageguy are both correct correct. You can use BIS and BES at the same time. many people do.. Let us know if you have any other questions.

Thanks for the posts guys. Dave got it fixed! I thought I was using my blackberry to its fullest - man was I wrong. I didn't know how powerful a blackberry could be when you have it setup to use a BES. The tech support folks at EMM were great and friendly. Keep up the great work guys and I hope to be a long time customer.

If i switch to Exchange My Mail from another exchange hosting company, how long would the process take? I need to do it in a way that ensure any disruption be minimal, i.e. keeping all current email stored on BB.

Gauss - Setup on our side takes no more than 10 - 15 minutes. then all you do is forward your mail to us, or make an mx record change. In any event, there should be little to no downtime.

any comments on speed using the BB browser going through EMM's BES versus regular t-mo BIS?

EMM sounds like just what i need for my smaller business needs. A speeded up browser would also be a plus

I will let the others here answer on the speed difference. I don't use it much, so i don't really know. All i know is that RIM and people that do use it say it is faster.

Service seems to be down this Sunday morning (Easter) at 6:40 AM EST.

Anyone else?

Is anyone having problems with Exchange My Mail?
I cant log into my Outlook Web Access or connect using Outlook on my desktop.

<merged>

See my post above.

Have you heard when service will come back up?
My data (web, other software) appears to function fine.

Nope.

It seems they are closed on Sundays.

It's back.

Their Voicemail says they are closed on sundays...

However I did get an email warning of service being down on easter for updates. Something about security updates, I don't remember exactly.
The Email was from David and said that he chose Easter Sunday because it was a slow email day.

Well that explains it.

But I never received such an e-mail.

Sorry for the problems yesterday guys. It seems a bunch of our users didn't get the email that we had sent out about server maintenance scheduled for Easter Sunday. Everything went without a hitch ( except for the user notification system ) not notifying everybody. We are looking into it..

There have been some rumblings on this thread on OS X compatibility but I haven't heard anyone discuss integration with the native addressbook or iCal. I don't want to go to entourage on the mac - looking for native integration only. Anyone have this working somehow?