having read a lot about ExchangeMyMail in blackberryforums.com, I am intrigued by theirs plans/pricing and service.

But there are quite a few questions, I wrote them to EMM directly but maybe other members have some answers as well.

Q1: I live in Germany, intend to start with T-Mobile Germany a new contract. What do I need? They offer for example relax100 (which I need anyway, 100 Minutes free, duration 24months) and in addition options like data5 (5MB), data30 (30MB). Is 5 MB enough to start with? Those options have a contract duration of 3 months, so are easily cancelled and changed. With Relax 100 they sell the Blackberry 8700g for 160€. Do I have to worry about Prosumer / Enterprise 8700? As it is branded T-Mobile, do I need any software, browser, … Do I need anything else from T-Mobile?

Q2: I sign up STANDARD PLAN (9,99$) and BLACKBERRY SERVICE (9,99$) with EMM. Anything else? How about billing? VAT = MWSt in Germany, is it included? Does it appear in monthly bills? Is it easy to cancel the contracts? Within 1-2 months? Just in case I need something else, it is not what I hoped for, …

Q3: We live at the border to Switzerland and Austria. I have a cell phone in Switzerland as well (different number, SWISSCOM). Is it possible to change sim-cards easily and quickly? Roaming here is very very (!) expensive. Do blackberrys support dual sim adapters? Any ideas how to handle that problem? eg. holidays in Spain: roaming (data) would cost a fortune. Can it be turned off?

Q4: Our domain is at 1und1.de. I found 1&1 Control Center --> Mailserver (MX-Eintrag). Is it possible to change my account (stefan@kanzlei.....) whereas my partners (partner@kanzlei...) emails stay with 1und1? If I use eg. stiwi @ goemm . com is it possible to receive abc @ gmx . net and to reply as abc @ gmx . net as this is a differnet mail account? How do I do this ? Forwarding?

Q5: Which is the best way to enter my data (mainly contacts and calendar)? Is there a good outlook2003 guide available? Can my data be stored and later used with my private Outlook2003 (without hosted exchange)?

Q6: Public Folders: does that mean someone else (eg. partner) can enter appointments into my calendar? Can it be done?

I hope this is not too annoying for you. I am really interested, but need to solve those “problems”…

THANKS!!
Greetings from Lake Constance
Stiwi

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Well it is my turn to post about the great customer service I received!

Dave deserves extra thanks for putting up with all my stupid questions during the setup process!

Thanks again!

After reading this and several other threads about BES, providers, and EMM, This is probably a very basic question, but I want to cover my bases.

I am defiantly going to get the EMM services. (faster web browsing, true push email)
I also understand that I need a blackberry plan from my provider (Cingular)

My question is this, Will it matter which blackberry plan I get from Cingular? Should I get the unlimited plan? The 5MB (or so) plan?

If I use the web browsing/ third party apps a lot, will it make a difference to Cingular with the EMM services (Standard 9.99 + Blackberry service 9.99) as to how much data I am using? Or will I just need ‘some’ type of blackberry plan from Cingular. I am sorry if this is a basic question, but this is somewhat confusing with all these systems

I'd think the unlimited plan is a must...but I'm not sure. All Sprint offers is Unlimited or nothing, so I don't pay any attention to data usage.

I would assume that all data must pass threw the wireless carrier (Cingular) so the unlimited plan is what I should be getting. But if people on here are claiming to get faster internet connections and true email push, it makes me think if Cingular sees any of that with EMM.

You are correct, all data, even with EMM, must at some point pass through the wireless carrier.

So that means that I should be getting the unlimited plan if I do not want to worry about going over my data thru Cingular?

I would recommend that. Check your Cingular data usage online (if they still allow that) after the first month or two and see if you actually need the unlimited plan or if you could stand to move down to a cheaper plan. It's better to overpay for a plan you don't need for a month or two while you test your usage patterns than it is to be slammed with data overages because you picked a cheaper plan with less data allowance in an effort to save a few bucks.

Ok. I'll bite.

Right now, my BB receives emails from my three accounts. Business account, and 2 personal accounts just fine. Why should I get this service? What else does it do besides email stuff? I would like to use my bb to its full potential, however I don't know what that is.

Thanks.

True true...

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Is the server down tonight?

Or perhaps more accurately, is the MDS down? I have no internet access from my blackberry tonight.

I tried to used EMM's online customer service but I cannot log into customer support...I get a message that my account is not valid. Yet I can log into my PEM. Weird.

Matt,

I am not sure where the MDS issue is coming from, I am working with RIM's server support team right now to get more information and resolve any issue related to MDS.

I will update you by e-mail and update this thread with the results.

As far as your support login goes...

Support for your type of account (created after August 1st) would be accessed in the PEM control panel (along the top) in the Help and Support portion of PEM.

Accounts created prior to 8/1/06 have no PEM Control Panel and have to access support directly from our Home Page.

Enzo-

MDS issue has been resolved...

I've been with EMM for around a month now and I'm adding to the list of highly satisfied customers! The support team (Steve, Enzo, and Alvin) are awesome and are knowledgable enough to help you fix those difficult issues!

Question about the 10% discount:

is it 10% off the first month's service+BES+BES license fee of ~$90, or does the 10% off the $19.98 ($9.99+$9.99) happen every month?

Thanks

The 10% discount is a monthly discount. So every month you get 10% off all services you signup for.

I am signing up as we speak. Can I still get the discount?

And how do I set up the BES?

-Scott

You will get detailed information from the folks at EMM as to how to set everything up! It's really quite simple.

thanks for the quick response.

How long until the email arrives....I just cant wait to use it.

I got the Exchange server email info almost immediately. The BES information came about 12-15 hours later, once my domain was fully registered.

disregard - talked to support...everything working great so far!

Signed up last night. Had a little hiccup but I filed a support ticket and gave them a call. Dave and Enzo took care of me like did with with all of the other customers in this forum. Thank you! mailstreet.com folks in Florida served me well but I think this is the start of a beautiful new friendship with you nice New Yorkers at exchangemymail

Does anyone else have problem with EMM? It seems that my BB is working, but outlook could not connect.

I have been interested in this service for a long time, but have been to busy to do the necessary research. It looks like the EMM guys are on here & will respond - that is what I am hoping for.

He are my questions.

I use a laptop currently, and when at my office it is not on there server, just hooked up to there T1 line. When at my home office or other locations I typically use a wireless connection. If I have this service and my computer is turned off, do I still get my mail? Also, is it a problem that my laptop is constantly using different connections, often wireless? The contact sync is what seems so great to me, and I want that to work all the time.

After you answer that, here is another curve ball. I am opening a new office for my company, and at the new office our IT guy will not let me use my own computer. I have to use the companies desktop (argh). We have a server, don't know what, but I do know it isn't anything that supports this stuff. Will that be a problem at my new office?

Also, with BES does the mail show up on the BB when it hits outlook, or when it hits the server. The reason I ask is that two of my accounts are POP3, and if I need to wait for outlook to send/receive to get my mail that kind of defeats the purpose.

Would you please do my a favor and after you post a response (the EMM guys) could you please paste it into an email and send it over to ? I will not be able to check this for a while (maybe days) as I am so swamped right now, and I don't want to forget to check the forum, if the answers to these are what I'm hoping for I need so sign up ASAP. Thanks in advance for all your help!

I have been interested in this service for a long time, but have been to busy to do the necessary research. It looks like the EMM guys are on here & will respond - that is what I am hoping for.

He are my questions.

I use a laptop currently, and when at my office it is not on there server, just hooked up to there T1 line. When at my home office or other locations I typically use a wireless connection. If I have this service and my computer is turned off, do I still get my mail? Also, is it a problem that my laptop is constantly using different connections, often wireless? The contact sync is what seems so great to me, and I want that to work all the time.

After you answer that, here is another curve ball. I am opening a new office for my company, and at the new office our IT guy will not let me use my own computer. I have to use the companies desktop (argh). We have a server, don't know what, but I do know it isn't anything that supports this stuff. Will that be a problem at my new office?

Also, with BES does the mail show up on the BB when it hits outlook, or when it hits the server. The reason I ask is that two of my accounts are POP3, and if I need to wait for outlook to send/receive to get my mail that kind of defeats the purpose.

Would you please do my a favor and after you post a response (the EMM guys) could you please paste it into an email and send it over to ? I will not be able to check this for a while (maybe days) as I am so swamped right now, and I don't want to forget to check the forum. Thanks in advance for all of your help!

Sorry about the double post.

First off... Im not associated with these people in any way, nor do I receive gratuities, free service, or anything else from them for the comments I post.

I would just like to say what a great job this company does. I have been a client for almost a year now and the service has been outstanding. Uptime has been like 99.7%. Wait time for calling customer service has always been under 5 mins. And response to my emails have always been very quick.
I just purchased a BlackBerry 8100. I called customer service to let them know of the phone change. From the time I called them and had all my information sent to my new phone, it took all of 13 mins.
My hats off to you all at Exchangemymail.com. Thank You so much for the awesome service!!

As stoxx also said, I am not affiliated or associated iwth Exchangemymail in any way or fashion.

But I thought i would share my recent experience. After reading all the comments about exchangemymail BES service, I decided to get in touch with them and check it out. I spoke to Enzo and another support person who helped me get things configured and running. I was stunned by the level of professionalism and willingness to help. I wish other service providers provided 1/2 as much service as they guys do. So far so good. I hope they don't get so large that the customer service suffers (selfish aren't I).....This is by far better than trying to use DocHawk, RepliGo or those other services that charge just as much with only mediocre support and not as many services. I normally don't write these types of messages, but their support really caught me off guard and I thought it would be helpful to share my experience....

Just signed up today, ENZO is the man, over the top helpful.. great service guys. i was suspect of third party hosting but they have a flawless service, propers....

Hey everyone!

I just wanted to thank you folks for the nice posts, it is very much appreciated. It is nice to see that our efforts are not overlooked.

I am thrilled to see you had good experiences with us at Exchange My Mail, your satisfaction with our customer service and overall service is our number one priority.

Thanks again very much for the kind words.

Best Regards -

Enzo Averaimo
Hosted Microsoft Exchange - Wireless Outlook Web Access Microsoft Exchange Hosting, Exchange Email Hosting

| Hosted Microsoft Exchange | Hosted BES | Hosted GoodLink | Office: 516.365.3661 X 15| Toll Free: 888.608.MAIL | System Status: 516.365.3661 Option 3 |

HI

Can us UK residence subscribe to EMM ????

Soccermad

UK!!

Yes we service the UK and pretty much anywhere else in the world. Exchangemymail is a worldwide provider!
As long as you can subscribe to BES level data service from your carrier we can provide you that service to your device. And if all you are looking for is a Hosted Microsoft Exchange Mailbox, then all you need is access to the internet...

To my friends in the UK-
CHEERS!!


Best Regards -

Enzo Averaimo
Hosted Microsoft Exchange - Wireless Outlook Web Access Microsoft Exchange Hosting, Exchange Email Hosting

| Hosted Microsoft Exchange | Hosted BES | Hosted GoodLink | Office:
| 516.365.3661 X 15 | Toll Free: 888.608.MAIL | System Status: 516.365.3661
| Option 3 |

To soccormad any anyone else in Uk thinking of this, I can HIGHLY recommend.

A blackberry is next to useless (IMO) unless fully synced wirelessly to exchange. I thought my handheld was good until I tried this, and have not looked back.

The service from EMM? I cannot say enough about it, seriously. I'm a hard man to please probably but the servie has been exceptional. A few tech problems I had were resolved personally by one of their guys - the thousands of miles makes NO difference to the service - NONE. You can either call them landline, skype them, messenger them or simply email. And people (real people!) answer the phone. They are MORE than helpful. I've dealt with Dave, Alan but mostly Enzo - incredible people, honestly ...it IS hard to believe customer service these days can be so good.

I had a very tricky problem which in the end was not an EMM problem but something to do with my UK hosting company ....the guys at EMM stuck with it and did work beyond the call of duty to get it resolved to my satisfaction.

The value for money is excellent also, and the user interface superb. Try the 30 days - I put money on you staying. I've tried no other hosted exchange solution but read these forums VERY carefully before commiting and thought that EMM couldnt be that good. Usually if it is too good to be true, it is.

NOT in this case. Happy to give further details or reassurance to any other potential UK user out there. For info, im in Uk with Vodafone as the carrier ...I have an 8700 but now we have 3 in the company, 7100, the 8700 and I have an 8100. All mailboxes configured and enterprises activated perfectly. It's just great.

Andy

Andy,

Thanks for the Excellent reference!

Andy Cole is one of our longtime users with Exchange My Mail for BES and Exchange in the UK...

Andy I appreciate your kind words very much!



Best Regards –



Enzo Averaimo
Hosted Microsoft Exchange - Wireless Outlook Web Access Microsoft Exchange Hosting, Exchange Email Hosting

| Hosted Microsoft Exchange | Hosted BES | Hosted GoodLink | Office: 516.365.3661 | Toll Free: 888.608.MAIL | System Status: 516.365.3661 Option 3 |

I am on the verge of signing up with EMM (they're in LI and my office is in Manhattan) and have spoken with my current web hosting provider and they just need the MX information and then we're good to go.

Since the guys from EMM seem very quick to respond to questions, I'd appreciate a quick reply to the following:

- If I sign my company e-mail up with EMM, can I manage the users' boxes and information (e.g. when adding/deleting account, forwarding e-mail or auto reply) easily through an online management console?

- Is the Outlook web access easy to use for novice users? (My staff is not very tech savvy) And is access facilitated through a specific URL or through EMM's homepage?

- I am a minor gadget freak (like many others on this forum) and I am the only one in the office with a BB device so will sign up for the BES service. Whenever I change my device, do I need to call in to support at EMM to change the PIN and IMEI or is there an online management console (like RIM's BIS) to change the device identities at will?

Hope to get an answer soon! TIA.

Yes, if you sign up for our service you will be able to manage your account with our PEM control panel. It allows you to add and delete mailboxes, forwarding, change reply to email addresses, passwords adn much much more.

OWA is very easy to utize for even the most novice user. It can be access both ways either through our control panel or a specific URL.


To change your device simply email us or call us and we will halp make that change in a very short period of time. It will be a part of our control panel for user to access in the near future. We do respond pretty quickly to change requests as our other users can verify for you.

Best Regards -

Enzo Averaimo
Hosted Microsoft Exchange - Wireless Outlook Web Access Microsoft Exchange Hosting, Exchange Email Hosting

| Hosted Microsoft Exchange | Hosted BES | Hosted GoodLink | Office:
| 516.365.3661 | Toll Free: 888.608.MAIL | System Status: 516.365.3661
| Option 3 |

Hello all,

Just wanted to let you know that I have had a very bad experience with ExchangeMyMail. I started using their service around 2 months ago and everything worked perfectly. Setup was great and so was support. Then on last Wednesday (November 22) I noticed that my Calendar was only syncing one-way. That is, changes made to my Outlook Calendar would sync to my BlackBerry device, but changes made to my BlackBerry Calendar would not sync to Outlook. I contacted ExchangeMyMail support. They ended up finding out that there was a problem with their BES and implemented a fix. However, my problem remained. At the end of the day, I was told that the problem was probably with my device, and that I would have to wait until Monday to call RIM support. I knew the problem had nothing to do with my device, so I subscribed to Link2Exchange just to check. And everything is working perfectly. So today I had an online chat with EMM to let them know of this (actually I did this as a test because I have 30 days to request my money back from Link2Exchange...). To my surprise, I was told that the fix had to be reversed, so the problem indeed had nothing to do with my device, but EMM had no idea of when the fix would be implemented. What surprised me the most was their attitude: I suggested giving them 30 days to solve the issue, otherwise they would refund me the activation fees that I paid once for the lifetime and that now I would have to pay again to Link2Exchange due to EMM's fault. They said "No". I then asked if they could suspend momentarily my monthly fees while they waited for the fix because I would not be using their service. They answered "No". Last, I asked if I cancelled the service and then came back when the problem was solved if I would have to pay the activation fees again. They answered: "if after 7 days, yes". I do have a transcript of our chat. Since all we hear in the forums are great news about EMM, I thought I should share what I think is one of the most unfair policies that I have seen being practiced by a company. I paid for a service which they stopped delivering and I am not entitled to any refund. Hmmm, go figure. Just thought I should let you all know.

Alan
P.S.: Better check if your calendar is syncing two-ways with EMM's BES. You might be in the same boat as I am... Good luck!

Alan,

I am aware that we can not make every one of our customers happy every time, however I am sure you are aware after our numerous conversations that we certainly do make an effort to satisfy all of our customer’s requests.

On Wednesday night (the night before our Thanksgiving holiday) I did have Alvin tell you that we can schedule a call to RIM with you to test or resolve the issue with you on Monday. That was with the limited information I had at that time. After some investigation and having our engineering team work thru the Holiday, I was able to determine and provide you with some additional information today.

Today 11/24/06 with more information from our engineering staff I was able to provide you with the information that the problem you are experiencing is related to our BES. I also made it clear to you that we have a fix to be implemented shortly.

I know you want an exact date and time for when the fix will be implemented however I can not be that specific at this time.
I assure you that the fix WILL BE implemented shortly. I just can not provide you with an EXACT DATE.

I know that Link2Exchange’s website indicates a 30 money back guarantee on their Blackberry service, but no where does it indicate that they will refund the activation fees. I tried to verify this information with them today via telephone however no one is there to take my call, I got a voicemail prompt. Understandable since it’s the day after Thanksgiving…


Activation fees are licensing fees paid to RIM, and a fee collected by the Hosted Providers but paid directly to RIM. And while monthly service may be refundable, activation fees generally are not.

I will however, be glad to offer you a pro-rated credit for BES services from Wednesday until the fix is implemented.

It is our policy not to refund activation fees, our policy is clearly indicated on our website when signing up.

I did indicate to you that if you wished to cancel your service and then return I would waive the activation fee, I gave you a time frame of 1 week, which you did not seem to indicate was an issue for you. If you would like more time to come back I can offer you more time, but I was never asked about that.

We do offer the same thirty day trial period that is the norm in the industry.
I did tell you we have a fix planned and ready to go, I just do not have an exact time and date that my engineers plan to implement this fix.

I would like to help you, and I would like to try and satisfy each and every customer I have, that is the most important thing to us at Exchange My Mail.

If you have suggestions that are reasonable I am glad to work with you.

We are here (even though it’s a holiday weekend) and we are glad to speak with you further.

Alan if you wish to contact me back my direct extension is 15, if you wish to live chat with me from our website, and I happen to not pick up, just tell the representative that does answer the chat that you’d like to speak with me and they will transfer your chat to my desk.

Thank you

Enzo Averaimo