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Old 07-08-2008, 12:29 PM   #1 (permalink)
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Default T-mo Uma Quit Today

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We have two 8320's and both quit working in two places, office and home. T-mobile tech blames our router. We have very different routers in each location. We are getting error 006.2 and 006.3 on each device.
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Old 07-08-2008, 03:07 PM   #2 (permalink)
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I'm having the same issue down here in Atlanta. UMA's been working fine until now...Wake up this morning, and no UMA... Keep getting those same error codes.. The device is trying to connect, but no success. I called T-Mo CS... First Rep did the same thing, blamed my non T-Mo router.. (I have a NetGear btw). Called back for another rep who was more knowledgeable and helpful. After doing some tweaks to the device, he found out that there are some UMA outages over the US... I'm guessing this is the culprit.. However, I am not still not satisfied... Anyone else having these issuses?

Thanks!
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Old 07-08-2008, 03:12 PM   #3 (permalink)
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I know TMO has been having a few issues since yesterday. I keep getting lowercase uma.
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Old 07-08-2008, 03:22 PM   #4 (permalink)
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I am glad to see that I am not alone! I have been on the phone with three techs today and nothing! I have wiped my phone, checked my d-Link router settings, reset, and more various times. I am in Atlanta, too. My husband has a Samsung Katalyst and it is working fine on UMA, but not my BB. I am getting the W006.2 error also which indicates an ISP or T-Mobile Network problem, but at least the last tech is saying that maybe it's my phone. I hope this gets resolved quickly.

Last edited by newberry52 : 07-08-2008 at 03:23 PM.
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Old 07-08-2008, 04:31 PM   #5 (permalink)
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I find this very interesting. Wish I had looked here before I called T-Mobile. I spend two hours on the phone with T-Mobile this afternoon and they never mentioned possible outages. I am not using a T-Mobile supported router (Netgear) but it was working fine for a month, then todayxxx8230; They did ask me to go to a T-Mobile store to see if I can connect to the UMA server from the store router. If I can then the issue is my home routerxxx8230;
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Old 07-08-2008, 04:33 PM   #6 (permalink)
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Quote:
Originally Posted by ms_ccr View Post
I find this very interesting. Wish I had looked here before I called T-Mobile. I spend two hours on the phone with T-Mobile this afternoon and they never mentioned possible outages. I am not using a T-Mobile supported router (Netgear) but it was working fine for a month, then today… They did ask me to go to a T-Mobile store to see if I can connect to the UMA server from the store router. If I can then the issue is my home router…
You may want to wait a day for the issue to clear before doing the Starbucks / TMO store thing.
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Old 07-08-2008, 04:47 PM   #7 (permalink)
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Quote:
Originally Posted by troydbrown View Post
You may want to wait a day for the issue to clear before doing the Starbucks / TMO store thing.
I did go to a T-mo store and it does work there. This looks like an issue where T-mo changed something either knowingly or not but the change has interrupted @home service. I know I did not do anything to ALL of my routers over night and mysteriously we are all having the same problem. It is really frustrating!
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Old 07-08-2008, 04:50 PM   #8 (permalink)
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I went to a Starbucks, too, and within 5 minutes was talking over UMA to my husband who was sitting outside the store. Got back home and the problem persists. It is frustrating!
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Old 07-08-2008, 07:58 PM   #9 (permalink)
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Angry

So it works at Starbucks and T-Mo stores?? One of the reps suggested that I go to the Starbucks and test it out, but just haven't had a chance to leave work! Another rep suggested that I reload all my software... Any ideas on that one? Not too happy at the moment

Thanks all..
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Old 07-08-2008, 08:32 PM   #10 (permalink)
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Reloaded software, no change. Now not even my husband's Samsung is working on the home network.
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Old 07-08-2008, 08:45 PM   #11 (permalink)
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Thanks for the heads up newberry52... Will not go through the software reload... Any thoughts on next steps..
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Old 07-08-2008, 09:12 PM   #12 (permalink)
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By the way, mine isn't working tonight, either. This is just south of Atlanta.
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Old 07-08-2008, 09:12 PM   #13 (permalink)
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Boston, MA ... its working perfect; all day.
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Old 07-08-2008, 09:14 PM   #14 (permalink)
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...i find it odd that 5 of the people in this thread are in Georgia.
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Old 07-08-2008, 09:23 PM   #15 (permalink)
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this mornning i noticed that no uma network called T mobile no luck went to store works fine bought new router still same no uma bb 8120 gets on wifi can surf net but no uma for voice iam also in atlanta dont know it is bellsouth or T mobile outages i have nokia 6086 same issue so for sure it is not phone or routers
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Old 07-08-2008, 10:28 PM   #16 (permalink)
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Cannot connect here in Chicago area. UMA shows available but not connected.
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Old 07-08-2008, 10:34 PM   #17 (permalink)
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Hmm... so it seems us GA folks and our friend from Chicago are out of luck on this one.. Not a handset issue, not a router issue.. a T-Mo issue it seems.. Waiting patiently for them to fix is not one of my key attributes...

Thanks to all who chimed in.. Who knows, with these crazy storms tonight, might not even have Edge tomo lol.. j/k...
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Old 07-08-2008, 10:34 PM   #18 (permalink)
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Working fine in Albuquerque, NM today. I just made a couple test calls to make sure.

Dave
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Old 07-08-2008, 11:05 PM   #19 (permalink)
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Angry Me, too!

I'm in metro-Atlanta as well and my UMA is down. After going through a series of checks with TMO, as well as going to a hot-spot, it still isn't working. I have a TMO router so can't blame that. TMO is swapping out my phone because of this. I find it very, very interesting though that most of the posts regarding this are from people in Georgia, although TMO has checked and has not reported any problems with this area. I have been having A LOT of problems in addition to UMA with coverage in general from TMO here in Atlanta within the last few months.

Anyone else?
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Old 07-08-2008, 11:21 PM   #20 (permalink)
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Quote:
Originally Posted by bberry8320 View Post
I'm in metro-Atlanta as well and my UMA is down. After going through a series of checks with TMO, as well as going to a hot-spot, it still isn't working. I have a TMO router so can't blame that. TMO is swapping out my phone because of this. I find it very, very interesting though that most of the posts regarding this are from people in Georgia, although TMO has checked and has not reported any problems with this area. I have been having A LOT of problems in addition to UMA with coverage in general from TMO here in Atlanta within the last few months.

Anyone else?
Wow, a handset exchange for a UMA outage? That rep did not do their job at all and took the "easy" way out to get you off the phone. If there are no confirmed issues of an outage the rep should have filed a trouble ticket to get this on the radar of the network folks.

Did the rep at least have you reload the OS on the device before doing the exchange?

Dave
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