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caybound Offline
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Default UMA-works on 1 DSL modem, not others - 05-08-2009, 01:50 PM

Before I grab a razor blade and head for my wrists, does anyone have any input on why I can get uma on my 8320 on one DSL modem, but after moving right down the street, no joy on the next one? They are telco provided cheapies - not too many changes available to settings. I know for a fact that both were set up by the telco and never touched again.
It connects to my Linksys wifi & the Net and I can use my BB browser, but I get UMA error code w006.1. I can ping the t-mob security gateway, but it never authenticates.
I can still connect to uma at most hotspots, minutes after leaving my house, where it didn't work (so it's not an outage or any BB settings). After hours of pouring over the settings in this different modem, I can't see any dif from the previous one. IPSEC is enabled.
Thanks folks..

Last edited by caybound : 05-08-2009 at 01:53 PM.
   
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Taz77 Offline
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Default 05-08-2009, 02:13 PM

Are both locations using the same ISP?
   
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caybound Offline
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Default 05-08-2009, 04:20 PM

Yup - same provider
   
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Taz77 Offline
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Default 05-08-2009, 05:04 PM

Open up the WiFi diagnostics and report what it says. Is the BB infrastructure red or green?
   
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caybound Offline
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Default 05-08-2009, 08:33 PM

Everything in the wifi section is green. "UMA wifi available" is green, connection is red, then error code w006.1 I can ping the security gateway address from the BB, but .....no registration or authorization goes through. Yet, if I head up the road to a hot spot, it will pop right up. Just wish I knew why it hates me now at home...

Last edited by caybound : 05-08-2009 at 08:35 PM.
   
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Taz77 Offline
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Default 05-09-2009, 10:31 AM

W006.1 - ISP or T-Mobile network error.

W006.2 - ISP or T-Mobile network error.

W006.3 - ISP or T-Mobile network error.

Meaning: The phone is unable to establish network connectivity: This could be a problem on the ISP side or the network side.

1. The connection to the WAN port of the wireless router is down: either the cable is unplugged or the DSL/Cable modem (whichever applies) is turned off. This could also be caused by an outage of the DSL/Cable service.

2. Check if MAC filtering is enabled on the wireless router. If it is, check that the phone MAC address is on the Safe List, if not, add it.

3. The network that the user is trying to connect to uses Web Redirection: this means that when trying to connect to the network in question with a laptop, you are required to enter username and password or pay to use the service. The phone cannot connect to such networks.

4. IPSec is not enabled on the router you are trying to use. Enable it in the router settings and try again.

5. The problem can be caused by network issues. At this point, the user might want to try at a later time.
   
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caybound Offline
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Default 05-09-2009, 01:17 PM

Yeah, I've seen that info and checked all the settings. Again, it works right up the street from my house. Has to be something in the modem/router settings, but I've gone over and over them.
   
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