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dhodgson1980 06-13-2009 06:28 AM

UMA Not Working

I know there are lots of threads regarding UMA and I am sorry to post another one. I am new to BlackBerry, this forum and UMA.

I have done a bit of reading and due to weak signal in my house I decided to get a handset with UMA, BlackBerry was good for me as I wanted to get my email on the go as well.

So the BlackBerry is set up and I have set up my Wireless connection on it as well however the BlackBerry is not switching to UMA and I cannot find any information as to why or how to set things up on the router and phone.

I have a BlackBerry 8900 from T-Mobile UK, my ISP is BT and I am using the BT Business Hub 2700HGV WiFi Router.

I have pulled the battery as suggested in some threads but nothing is happening, all that is displayed on the home screen on the BB is GPRS and a very weak network signal 1-2 Bars.

Could anyone shed any light on this issue?

Thanks in advance

aiharkness 06-13-2009 07:15 AM

Wirelessly posted (8820)

Do you have a blackberry data plan?

dhodgson1980 06-13-2009 07:17 AM

When you say a BlackBerry data plan do you mean on my 8900, if you do then yes I have the BlackBerry Booster from T-Mobile

aiharkness 06-13-2009 07:20 AM

Wirelessly posted (8820)

I don't know what blackberry booster is.

If you have push email, the blackberry browser and all the blackberry branded services, then you have a blackberry data plan.

You need blackberry specific data service to use UMA. That's why I asked, just to be sure.

dhodgson1980 06-13-2009 07:22 AM

Yes I have Push Email and the BlackBerry browser. Email is working fine and I am receiving email on my Hotmail and Work accounts.

Just no UMA

aiharkness 06-13-2009 07:23 AM

Wirelessly posted (8820)

Can you browse with the hotspot browser ok?

dhodgson1980 06-13-2009 07:26 AM

Yes when connected through WiFi and when using the Data Plan applied to the account

aiharkness 06-13-2009 07:28 AM

Wirelessly posted (8820)

Take a look at Maybe you'll see your answer. If you are connecting to wifi ok, I don't know what to suggest.

Make sure you are indeed conncected to wifi. If you look at manage connections on the blackberry, do you have a green checkmark?

dhodgson1980 06-13-2009 08:07 AM

The FAQ's dont help and I am connected to WiFi, I do have a green check mark

aiharkness 06-13-2009 08:14 AM

Wirelessly posted (8820)

I don't know any more. See what others say. All I can advise is search the forum. I'm sure the answer is here; just don't know what it is.

Sytner 06-13-2009 08:14 AM

Wirelessly posted (8820 on WiFi)

If you're getting the green check then you should be on UMA. I'd phone up t-mo and query it.

aiharkness 06-13-2009 08:18 AM

Wirelessly posted (8820)


Originally Posted by Sytner
Wirelessly posted (8820 on WiFi)

If you're getting the green check then you should be on UMA. I'd phone up t-mo and query it.

That's probably the best route at this point. Hopefully the OP will get a good rep first try.

dhodgson1980 06-13-2009 08:33 AM

Well just called T-Mobile and the lady I spoke to said she called the technical team and who advised that it is not something they support!

aiharkness 06-13-2009 08:39 AM

Wirelessly posted (8820)

My understanding is all tmobile has it, not just tmobile USA. In fact, forum members have discussed using UMA on foreign travel.

I don't know what to tell you.

dhodgson1980 06-13-2009 08:43 AM

Could it be that my router is not set up properly to allow the phone to connect via UMA? I cannot find anything that says T-Mobile UK does not support UMA

aiharkness 06-13-2009 08:53 AM

Wirelessly posted (8820)

In all the things you,ve already tried, did you re-send service books? If not, give that a try.

dhodgson1980 06-13-2009 09:02 AM

Have just sent the Service Books and reset the blackberry with a battery pull, still no good

aiharkness 06-13-2009 09:10 AM

I don't know about router. I'm unfortuanate in that everything has worked fine for me. No troubles. Haven't had to troubleshoot myself. I'm using some linksys router, nothing special that I know of.

monkeypaw 06-16-2009 09:39 PM

If Tmobile UK doesn't support it, there's no way to get it. Having or not having a data plan makes no difference as it's not required for UMA. I thought Orange UK was the only one who provided UMA over there.

To travel on UMA, what happens is the phone is connecting back to the home network over the internet. It has nothing to do with what is available by a local provider.

aiharkness 06-17-2009 06:53 AM

Wirelessly posted (8820)

The handset connecting to the home network over the internet makes sense. I made a bad assumption there.

Disagree that you don't need a data plan. No data plan = no service book = no UMA, correct?

Again, I'm surprised Tmobile UK doesn't support it. As I say, I assumed it was tmobile worldwide, not just tmobile USA. However, no Tmobile UK statement that it doesn't support it does not mean that they do.

dhodgson, any new info?

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