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giyad Offline
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Default WiFi unable to find requested server... - 06-25-2009, 08:08 AM

I have an 8120 Pearl and I successfully connected to my home WiFi network. But, whenever i try to access a website, google.com for example, I'm getting "unable to find the requested server". I don't have a BB data plan, but I shouldn't need one when using wifi, so what could it be? I have security enabled WPA and I'm able to connect using my iPhone and 3 laptops... so it must be the device and not the router, does WPA have anything to do with it?
   
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penguin3107 Offline
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Default 06-25-2009, 08:27 AM

Are you using the Hotspot Browser on the BlackBerry?


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Trimix Offline
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Default 06-25-2009, 09:15 AM

Wirelessly posted (Tmo's cheapest BB customer)

Go to Options>Advanced>Browser to check your settings.


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giyad Offline
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Default 06-25-2009, 11:08 AM

Quote:
Originally Posted by Trimix View Post
Wirelessly posted (Tmo's cheapest BB customer)

Go to Options>Advanced>Browser to check your settings.
what do i do once i check my settings? what am i looking for?

Quote:
Originally Posted by penguin3107 View Post
Are you using the Hotspot Browser on the BlackBerry?
Yes I am, do I need to change that?

Thanks guys for the quick reply!
   
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hrbuckley Offline
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Default 06-25-2009, 03:30 PM

Quote:
Originally Posted by giyad View Post
what do i do once i check my settings? what am i looking for?



Yes I am, do I need to change that?

Thanks guys for the quick reply!
Yes, you need to set your default browser to the Hotspot Browser.


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giyad Offline
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Default 06-25-2009, 05:52 PM

Quote:
Originally Posted by hrbuckley View Post
Yes, you need to set your default browser to the Hotspot Browser.
As I said, its already set to hotspot browser...
   
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hrbuckley Offline
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Default 06-25-2009, 11:04 PM

Quote:
Originally Posted by giyad View Post
As I said, its already set to hotspot browser...
Sorry, guess I had been coding too long. Sounds like it is time to look at the Wi-Fi diagnostic tool. Manage Connections -> Wi-Fi Options -> Menu -> Wi-Fi Tools -> Wi-Fi Diagnostics

What does it say in the top section? You can also try the DNS and Ping tools. Does the DNS server make sense, can you ping it and other systems?


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giyad Offline
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Default 06-26-2009, 06:46 AM

Quote:
Originally Posted by hrbuckley View Post
Sorry, guess I had been coding too long. Sounds like it is time to look at the Wi-Fi diagnostic tool. Manage Connections -> Wi-Fi Options -> Menu -> Wi-Fi Tools -> Wi-Fi Diagnostics

What does it say in the top section? You can also try the DNS and Ping tools. Does the DNS server make sense, can you ping it and other systems?
hmm theres a lot of info in this sections but here goes:

WiFi
Current Profile: HZ_wifi
SSID: HZ_wifi
Security Type: Pre-Shared Key (PSK)
Local IP Address: 192.168.1.4
Signal level: -49dBm
Connection Data Rate: 48Mbps
Status: Network acquired

UMA
Connection Pref: Wifi Preferred
UMA wifi available: (checked)
Connection: (x)
Error Code: W004
Status: ISP error. DNS server cannot be reached

It looks like the problem lies under UMA... I've tried power cycling the router and the BB, so that hasn't helped.

Any ideas? not sure how to ping from device...

Last edited by giyad : 06-26-2009 at 06:58 AM. Reason: router
   
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penguin3107 Offline
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Default 06-26-2009, 07:20 AM

Quote:
Originally Posted by giyad View Post
hmm theres a lot of info in this sections but here goes:

WiFi
Current Profile: HZ_wifi
SSID: HZ_wifi
Security Type: Pre-Shared Key (PSK)
Local IP Address: 192.168.1.4
Signal level: -49dBm
Connection Data Rate: 48Mbps
Status: Network acquired

UMA
Connection Pref: Wifi Preferred
UMA wifi available: (checked)
Connection: (x)
Error Code: W004
Status: ISP error. DNS server cannot be reached

It looks like the problem lies under UMA... I've tried power cycling the router and the BB, so that hasn't helped.

Any ideas? not sure how to ping from device...
You don't have a BlackBerry data plan, so you'll never be able to use UMA.
That's a different issue than your original one, and not related to web browsing.


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giyad Offline
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Default 06-26-2009, 09:37 AM

Quote:
Originally Posted by penguin3107 View Post
You don't have a BlackBerry data plan, so you'll never be able to use UMA.
That's a different issue than your original one, and not related to web browsing.
Ok, thats good to know haha... yeah I just want to use WiFi, any ideas?
   
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Trimix Offline
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Default 06-26-2009, 12:28 PM

Have you tried an alternate browser like Opera Mini or Bolt?


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giyad Offline
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Default 06-26-2009, 01:00 PM

Quote:
Originally Posted by Trimix View Post
Have you tried an alternate browser like Opera Mini or Bolt?
No, but you know what I found out... I was able to get the wifi to work on my neighbors network, meaning maybe there's a compatibility issue with my router? i have a SAGEM F@ST 2404, anyone know what I can do? change settings from the router?

Power cycling doesn't work
   
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Trimix Offline
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Default 06-26-2009, 01:46 PM

Not sure if you mentioned it earlier but have you tried disabling the security features and/or firewall settings on your router and trying to connect?

Does sound like an issue with your router. But what exactly I'm not sure. It's hit and miss. It took me two days to connect to my home router, but it's been working fine ever since. Weird I know.


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hrbuckley Offline
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Default 06-26-2009, 09:35 PM

There should have been lots more data in the Wi-Fi section. You can email it to yourself. Mine looks like this:
Code:
Wi-Fi
Current Profile: JasperWPA
SSID: JasperWPA
AP MAC Address: 00:10:18:90:20:DB
Security Type: Pre-Shared Key (PSK)
Association: Successful
Authentication: Successful
Local IP Address: 192.168.1.217
Signal Level: -42 dBm
Connection Data Rate: 48 Mbps
Status: Network acquired
Authentication Failure Reason:  
Network Type: 802.11b/g
Network Channel: 5
Pairwise Cipher: TKIP
Group Cipher: TKIP
Gateway Address: 192.168.1.1
DHCP: Successful
Primary DNS: 192.168.1.1
Secondary DNS: 0.0.0.0
DNS suffix:  lan
Subnet Mask: 255.255.255.0
Server Domain Suffix:  
Certificate:  Not Applicable
Software Token: Not Applicable
L3 Auth:
If you don't have data it may mean that your router isn't providing the DHCP support the Blackberry is looking for. If you do have that, and just left it out for clarity try these:


You could still try the DNS Lookup Application, same menu as Wi-Fi Diagnostics. You should see something like:
Code:
Primary DNS: 192.168.1.1
Secondary DNS: 0.0.0.0
Then fill in a host to look up, like Google then Menu -> Lookup Host
You should see:

Code:
Primary DNS: 192.168.1.1
Secondary DNS: 0.0.0.0
Host: www.google.com
Last time used: Jun 26, 2009 9:23 PM
Results: Response OK! Address(es):
64.233.169.104
etc.
If that works exit and go to the Ping tool and try pinging one of the google IPs, if it doesn't work try pinging the IP of the DNS server(s).

That will tell us if you router is providing either working DNS, or the addresses for working DNS servers, then if you can ping out to the net.


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