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Old 01-23-2010, 08:54 AM   #1 (permalink)
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Default Wifi connecting solved but NO solution

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Hi all,

I obtained an 8320 BB from my son. It was linked to an Orange UK contract. I unlocked it and succesfully use my SFR sim card here in FRANCE.

I have tried to connect to my home WiFi router and other routers such as friends with the correct key, open wifi hot spots etc.

I am satisfied that the settings are correct both for the BB and my router.

If I try to connect to an open ORANGE router (in my local shopping centre) I get the Orange entry page. No problem.

I have therefore concluded that either the BB still has something that Orange put in it to prevent it from connecting other than to Orange OR as Orange suggested it has not got the correct service books. They cannot send me these service books as I am not an Orange customer. (An excellent commercial gesture!)

I am sure this is one of the so far unmentioned reasons why we are all having problems.

Can anyone throw more light on this.

Henry

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Old 01-23-2010, 11:40 AM   #2 (permalink)
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I believe that this is how it works, unfortunately:

I had an 8120 on o2. WiFi worked on any system to which I could register, irrespective as to whether I had my cellular network on or off. It even worked when roaming even though I had specified data off when roaming.

When I put in an Orange SIM it would not work on WiFi at all. I then signed up for the Orange BlackBerry data pack and suddenly my 8120 worked in exactly the same manner that it had on o2.

Long story short: I guess you need a BB data package to get WiFi.
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Old 01-23-2010, 12:36 PM   #3 (permalink)
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Yes that's what I now think but I've not seen any post where this has been stated to be the solution.

When you signed up for an Orange Data pack, were you an Orange phone client at the time?

Henry
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Old 01-24-2010, 12:14 PM   #4 (permalink)
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Yes I was, but I think you can do so on a PAYG SIM for 5.00 a month.
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Old 01-24-2010, 12:30 PM   #5 (permalink)
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I was actually going top get a PAYG SIM! I'll see what transpires and if it works I'll post it. Thanks.
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Old 01-27-2010, 04:28 PM   #6 (permalink)
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Default If you are having problems with WiFi with an unlocked phone read this

Having obtained from my son his old 8320 Blackberry and having tried without success to connect to my router or any other open router EXCEPT for an ORANGE hotspot, here is the solution.

You will have to get the original owner of the phone to DEREGISTER the phone.


Here is an email from Orange UK that I have received.

"In order to resolve this issue, the customer will need to call Orange customer service on 150 from his Orange phone or 07973 100150 from any other phone if he is a Pay Monthly customer or 450 from his Orange phone or 07973 100450 from any other phone if he is a Pay As You Go customer and any of our Representatives will be pleased to assist you. They are available from 08:00 to 22:00, 7 days a week.

The Blackberry phone has to be de-registered from Orange and only he will be able to request that."
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