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Old 06-26-2010, 04:50 PM   #1 (permalink)
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Angry Can't connect to BIS over Wi-Fi. Tryied absolutely everthing.

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Hello all,

I am having issues connecting from my 9700 device to BIS over Wi-Fi.

My app: 5.0.0.586
Carrier: Orange - Romania


So, I am using an OpenBSD box as a "router" providing wireless connectivity for my HTC device (works fine), laptop (works fine), Nokia device (works fine).

For authentication I am using WPA2 PSK.

Using my BB 9700 I can connect to the wireless router, I get DHCP IP and DNS servers, everything seems to be ok on the connection side. Unfortunately, I am not able to get "the white wi-fi icon".

I have checked Wi-Fi Diagnostics and I am unable to connect to rpc.eu.blackberry.com:443.

I can connect to that address from the router itself, from my workstation, from my laptop etc. So the ISP is out of the scheme. Since I get an IP, DNS, default gateway, etc.. the authentication to the wi-fi router works fine so this also is out of the scheme.



I tried pinging the wi-fi gateway... well here I get timeouts. Lots of them. I can't ping the wi-fi gateway, I can't ping the device from the gateway either. So this must be a BB issue.

I monitored the connection with TCPDUMP, when I'm pinging the gateway I can see the echorequest to the gateway from my bb, I can see the gateway(router) responding with and echoreply but on my device I only see a timeout.



tcpdump -ni ral0 host 192.168.6.7
tcpdump: listening on ral0, link-type EN10MB
23:48:10.912967 192.168.6.7 > 192.168.6.66: icmp: echo request
23:48:10.913026 192.168.6.66 > 192.168.6.7: icmp: echo reply
23:48:15.918698 192.168.6.7 > 192.168.6.66: icmp: echo request
23:48:15.918744 192.168.6.66 > 192.168.6.7: icmp: echo reply
23:48:20.991840 192.168.6.7 > 192.168.6.66: icmp: echo request
23:48:20.991880 192.168.6.66 > 192.168.6.7: icmp: echo reply



I can connect to my neighbours wi-fi router, the BIS works from his router(wi-fi icon white). We use the same authentication, we use the same ISP, same DNS settings.


My router uses a Ralink RT2560 minipci wireless card.

ral0 at pci0 dev 12 function 0 "Ralink RT2560" rev 0x01: irq 9, address 00:11:09:af:64:08
ral0: MAC/BBP RT2560 (rev 0x04), RF RT2525

I will paste the Reports from both my and my neighbours wi-fi diagnostics screen.



MY connection report (unable to connect trough this):
-----------------------------------------------------

Current Profile: openbsd-box.org
SSID: openbsd-box.org
AP MAC Address: 00:11:09:AF:64:08
Security Type: Pre-Shared Key (PSK)
Association: Successful
Authentication: Successful
Local IP Address: 192.168.6.7
Signal Level: -50 dBm
Connection Data Rate: 54 Mbps
Status: Network acquired
Authentication Failure Reason:
Network Type: 802.11b/g
Network Channel: 1
Pairwise Cipher: CCMP
Group Cipher: CCMP
Gateway Address: 192.168.6.66
DHCP: Successful
Primary DNS: 213.154.124.1
Secondary DNS: 193.231.252.1
DNS suffix: wifi.sky.openbsd-box.org
Subnet Mask: 255.255.255.0
Server Domain Suffix:
Certificate: Not Applicable
Software Token: Not Applicable
Hotspot Code:
Hotspot Message: Not Applicable
Hotspot Status: Not Applicable

VPN
Current Profile:
Concentrator Address:
Contact: N/A
Authentication: N/A
Secure Device IP:
Status: VPN profile is not found.
Resolving Concentrator: N/A
Concentrator IP:
Primary DNS:
Secondary DNS:
DNS Suffix:
Secure Subnet Mask:
Retry at:
Session Lifetime:
Re-login at:
Failed Login Attempts: 0
Certificate: Not Applicable
Software Token:

BlackBerry Infrastructure
Address Used: //93.186.25.40:443
IP Used:
Connecting: Error
Authenticating router: N/A
Authenticating server: N/A
Last Contact At:





My neigbours connection report (this is working OK).
-------------------------------------------------------------------------

Current Profile: cxatxalinxii
SSID: cxatxalinxii
AP MAC Address: 00:25:9C:BA:AC:79
Security Type: Pre-Shared Key (PSK)
Association: Successful
Authentication: Successful
Local IP Address: 192.168.1.101
Signal Level: -74 dBm
Connection Data Rate: 54 Mbps
Status: Network acquired
Authentication Failure Reason:
Network Type: 802.11b/g
Network Channel: 6
Pairwise Cipher: CCMP
Group Cipher: CCMP
Gateway Address: 192.168.1.1
DHCP: Successful
Primary DNS: 213.154.124.1
Secondary DNS: 193.231.252.1
DNS suffix:
Subnet Mask: 255.255.255.0
Server Domain Suffix:
Certificate: Not Applicable
Software Token: Not Applicable
Hotspot Code:
Hotspot Message: Not Applicable
Hotspot Status: Not Applicable

VPN
Current Profile:
Concentrator Address:
Contact: N/A
Authentication: N/A
Secure Device IP:
Status: VPN profile is not found.
Resolving Concentrator: N/A
Concentrator IP:
Primary DNS:
Secondary DNS:
DNS Suffix:
Secure Subnet Mask:
Retry at:
Session Lifetime:
Re-login at:
Failed Login Attempts: 0
Certificate: Not Applicable
Software Token:

BlackBerry Infrastructure
Address Used: //rcp.eu.blackberry.com:443
IP Used: 93.186.25.40:443;55252
Connecting: Successful
Authenticating router: Successful
Authenticating server: Successful
Last Contact At: Jun 23, 2010 20:14





So... I can't do (check) anything from here on. I guess I did all I could think of. Maybe you guys have something to say about this. Maybe I sould send this to some "official" issue department, I don't know...



HELP !!
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Old 06-26-2010, 05:32 PM   #2 (permalink)
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Your diagnostics state that it is connected to the router. = "network acquired".

Do you have a blackberry data plan?
As it increasinly more apparent you need one to get the correct wi-fi service books, to browse using wi-fi.
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Old 06-26-2010, 05:33 PM   #3 (permalink)
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Yes, I have one. I am using a company BB.
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Old 06-26-2010, 05:54 PM   #4 (permalink)
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Is it activated on a BES?
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Old 06-26-2010, 05:57 PM   #5 (permalink)
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I guess, since it is working on my neighbours wifi. It should work on mine too.
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Old 06-30-2010, 01:06 PM   #6 (permalink)
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I found some other people facing the same problem with exactly the same hardware as mine. It seems like blackberry is having some issues connecting to our routers. Even with encryption off I am still unable to ping the gateway :(

Here is the link, I have to break it somehow because I can't post links yet.

https : // forum.openwrt.org/viewtopic.php?id=18545
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