From reading the forums here, it was my understanding that without signing up for hotspot @ home, I can use the 8320's wi-fi to access UMA against my pool of minutes. When I connect to my home wireless router or any other open network, i can access via wi-fi but cannot make phone calls via uma. I don't even have the uma logo in upper right corner, does that logo appear automatically if i connect via wifi? right? Anyway, i believe i have a defective product and need to exchange, if anybody has any recommendations to certain settings, please advise.

did you fully restore your device? if so

Wipe your device, (options, security options, general settings, wipe handheld), then do an advance restore using your Desktop manager, (only restore your address book, phone logs, messages, saved emails, profiles etc.) do not restore any of the service book. Once your done, log into your BIS and then resend your service book.

And if all else fails, call T-Mobile and ask.

thanks for the quick response flash! I did everything you said and it seemed to work for a second but then it went back to a faint wifi logo and cell antennae. Don't see uma logo anymore after it flashed for a second. I did notice that under diagnostics for wifi: uma wi-fi available is checked off but connection is crossed out, maybe i will try another wireless network and see. And I will not talk to anymore customer care reps or store reps, what they don't know is plain scary!!!!!!!!! I'm better off posting here and searching TIA

Keep in mind that your minutes are free only when using at your home or any other t-mobile hot spot, not just any other open network.

It's not always explicit on the T-Mo web site, however I believe ANY wifi call so long as you have the @Home plan is free (whether @Home or at a T-Mo hotspot).

See the link:

What is T-Mobile HotSpot @Home?

T-Mobile HotSpot @Home works as a home phone in your house and a mobile phone on the go–so now you can have just one phone with all of your favorite features. Use a T-Mobile HotSpot Phone (that provides mobile and Wi-Fi calling) along with a wireless router (T-Mobile offers specially designed routers for optimal in-home performance) to get great coverage at home. In addition, by adding the T-Mobile Hotspot @Home Add-On to their rate plan, customers will receive unlimited nationwide calls from any Wi-Fi or US T-Mobile HotSpot location.

T-Mobile HotSpot @Home – General Information

Still not getting uma logo in corner. Under wifi diagnostic, I have wifi preferred and uma wifi available as being checked off in green but connection is crossed out with error code: W005.3 and the status: ISP error:retry. I was able to make a call with uma right after re-boot but call was dropped 30 seconds into it. I'm using an Airlink 101 wireless router, is that the problem? should i get tmo's router instead and try?

T-Mo has a UMA outage at the moment, maybe that is why.

I agree....

I've had edge and uma since yesterday

make sure you do a reset on your phone first. even though i have h@h on my plan, when i first got the phone, i was too excited to call CS to add the plan. i was able to get on UMA with out issue. this is at home or any open wifi. i had a sim card error yesterday and after a reboot, my phone is behaving more or less the same as yours. i have wifi connection but, i am still on tmo network for voice. after pulling the battery for 1 minute per the faq, it is working like before again. so, pull your batt, leave it out for a while put it back in.

this is just my experience... btw, i think the outage is in CA only? i am on the east coast... i don't know of any UMA outages right now.

feel free to correct me.

Earlier, I received an 8320 from out T-Mobile rep. I swapped the sim card from my Pearl into the 8320 and its working no problem. The first time I successfully connected to my router, it was showing a UMA connection. I tested it by turning off the EDGE signal and was able to send/receive calls and use the Internet. However, now I am just receiving a Wifi and Edge connection. The Wifi is great for the browser, but obviously I cant make calls. Do I need to add something on to my plan to access UMA? I am currently on an Enterprise plan that has unlimited data with about 350 devices on the BES.

One thing I noticed about UMA and uma. I have an older Linksys WRT55 that doesn't support QoS. I could only get uma on my 8320. I just upgraded to the Linksys router sold by T-Mobile for @Home. I now get UMA. I suspect that the difference is that you get UMA if you are on a router that supports QoS and uma if on a router that doesn't.

Can anyone confirm this?

You can still get UMA without QoS support.

I spent 2 hours on the phone with tmobile last night for this very issue. Went through 6 techs and was hung up on twice. I was not happy to say the least. The last tech tried to tell me there was an outage, but I was actually able to receive UMA off a neighbor's open wireless network, another friend's network, and tmobile hotspots. It was only when I switched to my own that I could not get UMA back.

At some point during the night, my neighbor's wireless must have been turned off and my curve switched to my own and UMA was back when I got up this morning. If there was an outage, I'm not sure how I was getting UMA off someone else's network at the time, but I'm just glad it's back.

edit

This is a pretty easy answer.. If you were using a previous BB or other PDA device, it did not have UMA support. So when you transferred to the CURVE, the keystore and other things that you used in your backup, will take the UMA feature OFF the curve. There is a known issue about this and several ways around it. Easiest being to backup your phone. Wipe it via the security menu, then do a SELECTIVE backup via the advanced button on the BB software and restore everything exept those items that would affect the policy. I am not at work now, but will list them. ANY tmobile employee can get you a PDF of how to take care of that. I had the pearl and did the same thing. But now my UMA works like a charm with my WIFI at home. I dont pay for the free calls from home but my service is just as good as my wireless internet which has incredible coverage in my home. Both the browser and sms/mms will work through UMA. 'You can use the WIFI browser on any unsecured network, or a secured network if you know the security key. The UMA will also work with almost any WIFI network, you only pay for the feature if you want FREE CALLS when youre connected. Otherwise its main purpose is to increase reception. Ill post the pdf tomorrow with the workthrough. Any questions feel free to pin or PM me.

Ok so I followed all of these instructions to the letter and my UMA still isn't working. I'm not sure what other steps to take now. I did it right the first time, I switched devices instead of backup and restore, when it didn't work, I wiped the curve and didn't restore anything (just synced my contacts) and its still not working. I am at my wits end. I have seen the UMA in my screen for all of 6 minutes, but when I look on my wifi settings it is there big as day.

What else could I possibly be doing wrong?

I think you are right!

To be able to make phone calls via wi-fi you must have T-Mo's h@h plan (currently $9.99 a month).

edit

I couldn't make *any* call via wi-fi. None! Calls I made dropped after two seconds or so. Only with h@H that I am able to call. My situation might be unique but that's my story and I am sticking with it

edit

That most likely has more to do with your router than with the BB or the UMA service.

I think it’s the old Root Certificate and Trust Certificate. Go to help (the yellow?) on the device and go to the BlackBerry HELP! website. The first link is “HotSpot @ home (UMA) not working on my BlackBerry Curve 8320” follow that link and download new Root Certificate and Trust Certificate. If you used the device switch tool, of did a backup and restore of an older device then old Certificate were copped to the new device.

I agree. There's a thread related for those of us using the (Apple's) Airport Extreme "n" router. Stay tuned...
http://www.blackberryforums.com/wifi...extreme-n.html

That is exactly what I did after I "transferred my settings" from my 7100t to the Curve 8320. After the certificates were installed, I had to power cycle it completely (battery out and back in). Then the "UMA" showed up and I am now able to make and receive calls via WiFI (the T-Mobile GSM/GPRS/EDGE signal by my house sucks, only 1 bar 90% of the time). So now via WiFI it is great!

No .. they are free if you have the hotspot@home plan and then u can be on any wi-fi network. if you dont have the hotspot@home plan then they will free as per your monthly plan .. eg .nights and weekends in most cases

Installing the certificates worked for me as well. Thank you

Actually I believe it's any wifi. We just signed up and only had 104 minutes used on our monthly plan and had over 1000 minutes on wifi usage. Which means that all my calls are free at work which is just a hot spot for our work, not T-Mobile.

edit

that is correct,
if you have the HotSpot @Home add on to your plan, any time you INITIATE a call on UMA those calls are unlimited.
it works in reverse too, if you initiate a call on the towers and walk in to your house, and switch over to UMA, that call will be billed how it was initiated... and it will come out of your bucket of mins.

you do not have to have the @home add on to your plan to utilize UMA, you will utilize your bucket of mins, but can still take advantage of the reception you get in your home / work's WIFI signal

Options>Set Up WiF>Next>Scan for Networks>Find Network>Connect>Next>Wi-Fi Hotspot Login..........Blackberry Splash Screen "Your Blackberry Device is no connected to the Interent">Blackberry Menu Key>Close>Finish.........Your WiFi Cloud becomes bold and UMA should appear....try it

Ok, I must be a blonde when it comes to my new Blackberry Curve 8320. Have the same problems as I've read above and on various other threads.... can't seem to connect to the wifi. The phone seems to recognise the BT home hub that I am using, but the little icon in the Manage connections bit is still yellow with a line through.
I have tried the full wipe then selective restore.... still no change, although I am getting EDGE intermittantly (more off than on)
Can anyone recommend anything?
On the whole, the 8320 works fine, I get my emails (I think via GPRS?) and it does all i need it to, I'm not a heavy internet browser on the blackberry (I'm on Orange and really dont want to run over my 6mb target) and I'm generally happy with it.... but I feel like its got more capability and if I could sort out the WIFI i'd like to browse more and save my orange data for when I have no other choice. Does that make sense?????
Jo

Hi, can anyone help me?

I have an 8320 which was from orange UK, I have since had it unlocked and am using my T-Mobile UK Sim card in it which is on web and walk and have the Blackberry data plan enabled.

I am able to use wi-fi for internet and for emails but I have never had UMA on my phone?
when I check my wifi diagnostic it says UMA wi-fi Available with a green tick next to it but has a red cross for connection? Error status is problem with ISP or T-Mobile network?
Can anyone help me? Do I need to do anything to my router? I am using the BT Home Hub.

Thanks

Not sure if this is relevant to the UMA problem. Since UMA is a form of IP tunneling, is it possible the router/firewall is not set up to accept packets via the port used for UMA?

Might explain why some routers work and others don't.

You can't get UMA on a provider's network while using another provider's branded BB. It just won't work. Wifi should work but you'll never see UMA.

OK, this is driving me crazy and having me waste a lot of time. First, let me say that UMA works fine outside of my house. However, at home I have Verizon FIOS with an Actiontec MI424-WR router and people I call from home while on UMA can hear me talking but I cannot hear them. I first spent almost 2 hours on the phone with TMo and got nowhere other than their changing the channel on my router. I then spent about 30 minutes with a helpful FIOS tech who went through many steps with me all to no avail. I then called back TMo and they suggested that I get their Linksys H@H router and bridge it to the Actiontec. Did that--I got the Linksys WRT54G-TM H@H router, bridged it onto my Actiontec and no change--still one way audio. I then spent about 2.5 hours on the phone last Saturday with upper level H@H support who then got an upper level person at Actiontec on the line. After fooling with various settings, the end result was no solution. The TMo guy was intent on having the Linksys act as the router but we could not do that because I have FIOS over coax. Further, the Actiontec guy--in response to the TMo guy asking how to get the Actiontec to just pass through the FIOS data without filtering it (if that makes any sense)--said that Verizon disables a setting which would allow complete pass through of the FIOS signal to the Linksys router which further prevented my being able to use the service. The TMo guy also mentioned that he has been able to do that type of work around in TX but for whatever reason, the CA Actiontec router cannot be adjusted that way. So, the TMo guy said that the bottom line solution is for my coax to be replaced with ethernet and then to get rid of the Actiontec altogether. Can this be correct? There must be a setting somewhere that is preventing me from hearing people at home--especially since UMA works fine outside of my house proving to me that it is a router set up issue, no? AHHHH!

I have Fios with an Actiontec router and mine works fine. I can get calls over the Actiontec wifi, but it is not really a reliable connection qualitywise so I have a Linksys attached.

There are settings in the Actiontec to prioritize the wifi, but the Linksys can also be prioritized. When I get a chance I'll see what I've got on my router. It actually didn't take more than one or two check boxes to get it to work ok. One annoying thing is I've prioritized my Paket8 VOIP box and my Curve so regular internet browsing is impacted. Links sometimes take 2 or 3 attempts to start loading. Downloading files also sometimes takes a few tries.

There is some way to port forward which I believe routes the connection straight through. But I don't understand how to get that done. I think the ports for Tmobile UMA are actuall a range which is why I've never been able to understand it. The help file at Actiontec walks through setting up a specific address.

I checked and under Advanced Options, then Quality of Service on the left side you can prioritize the devices.

Another thing ocurred to me. The Verizon box where the fiber optics line comes to the building has a network connection in it. Mine is hooked up via coax coming from that box but it'll work via a network connection as well. I've considered plugging the Linksys straight into the box to see if it would connect but haven't gotten around to it. My guess it it wouldn't. But perhaps running a network cable to the Actiontec would be beter than coax.