BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 08-28-2014, 05:16 AM   #1 (permalink)
New Member
 
Join Date: Jun 2012
Model: 8520
PIN: N/A
Carrier: o2
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Besx 5.0.4 Sbs11

Please Login to Remove!

Hi All,
I have a client using BESX 5.0.4 and SBS 2011 and have been for a while.
Last week the users reported that their Blackberry's stopped receiving email. Rebooted. No joy. A colleague re-ran the installer over the top and they all started working again. I am assuming it picked up the existing database as we didn't need to reactivate.

However, I can't login into the web console. It just says page not displayed. I installed Google Chrome to make sure it wasn't just IE.

I have done some digging and the Java path in the registry is correct. The devices can send and receive email without an issue.

Does anyone have any ideas?!
Kind regards,
Offline  
Old 08-28-2014, 08:55 AM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,306
Post Thanks: 395
Thanked 397 Times in 365 Posts
Default Re: Besx 5.0.4 Sbs11

look in the BAS AS logs for any errors and post them
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 08-28-2014, 09:38 AM   #3 (permalink)
New Member
 
Join Date: Jun 2012
Model: 8520
PIN: N/A
Carrier: o2
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Besx 5.0.4 Sbs11

Hi KnottyRope!

I found the log SBS_BBAS-AS_20140828_0001 - am assuming this is the one?

It is full of the below:
(08/28 14:59:13:792):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:01:23:857):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:03:33:922):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:05:43:864):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:07:53:922):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:08:24:897):{Thread-17} [com.rim.bes.bas.baa.corews.CoreHealthCheck] [INFO] [BAA-1000] {unknown} BAA HealthCheck
(08/28 15:08:32:887):{Thread-18} [com.rim.bes.bas.bws.BWSHealthCheck] [INFO] [BWS-1000] {unknown} BWS BWSHealthCheck
(08/28 15:10:03:988):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:12:14:056):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:14:24:123):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:16:34:175):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:18:24:863):{Thread-17} [com.rim.bes.bas.baa.corews.CoreHealthCheck] [INFO] [BAA-1000] {unknown} BAA HealthCheck
(08/28 15:18:32:853):{Thread-18} [com.rim.bes.bas.bws.BWSHealthCheck] [INFO] [BWS-1000] {unknown} BWS BWSHealthCheck
(08/28 15:18:44:226):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:20:54:278):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:23:04:329):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:25:14:381):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:27:24:432):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:28:24:829):{Thread-17} [com.rim.bes.bas.baa.corews.CoreHealthCheck] [INFO] [BAA-1000] {unknown} BAA HealthCheck
(08/28 15:28:32:819):{Thread-18} [com.rim.bes.bas.bws.BWSHealthCheck] [INFO] [BWS-1000] {unknown} BWS BWSHealthCheck
(08/28 15:29:34:483):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:31:44:538):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR
(08/28 15:33:54:590):{Thread-5} [com.arjuna.ats.jta.logging.loggerI18N] [WARN] [com.arjuna.ats.internal.jta.recovery.xarecovery1] Local XARecoveryModule.xaRecovery got XA exception javax.transaction.xa.XAException: Error trying to connect to provider java:/ClusterJMSProvider, XAException.XAER_RMERR

Thank you for your help!
Offline  
Old 08-28-2014, 09:46 AM   #4 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,306
Post Thanks: 395
Thanked 397 Times in 365 Posts
Default Re: Besx 5.0.4 Sbs11

try this

KB19525-"Failed creating initial list of hosts" appears in the BlackBerry Administration Service Application Service logs and the BlackBerry Administration Service is unable to start when using TCPPing
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 08-28-2014, 10:01 AM   #5 (permalink)
New Member
 
Join Date: Jun 2012
Model: 8520
PIN: N/A
Carrier: o2
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Besx 5.0.4 Sbs11

Hi Knottyrope,

The line in the config file is exactly like what it says in Resolution 1:
<TCPPING initial_hosts="host1[17600],host2[17600]" port_range="10"

In Resolution 2, I can ping my server name. I did a ipconfig /flusheddns and restarted the BAS-AS service for good measure. However it is still the same.

Kind regards,
Offline  
Old 08-28-2014, 10:59 AM   #6 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,306
Post Thanks: 395
Thanked 397 Times in 365 Posts
Default Re: Besx 5.0.4 Sbs11

KB34207-BlackBerry Administration Service is unable to communicate with other members of cluster if there are ports blocked among the nodes

or

KB33436-BlackBerry Administration Service will not stay running after applying 5.0 SP4 Maintenance Release 1 to 6
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 08-28-2014, 01:53 PM   #7 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,306
Post Thanks: 395
Thanked 397 Times in 365 Posts
Default Re: Besx 5.0.4 Sbs11

you don't solve a solution and I wont be going to your site.
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 09-01-2014, 05:10 AM   #8 (permalink)
New Member
 
Join Date: Jun 2012
Model: 8520
PIN: N/A
Carrier: o2
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Besx 5.0.4 Sbs11

Hi Knottyrope,

Thank you for your assistance! None of those did the trick I am afraid.

However, bit of a development. Over the weekend Java updated to version 7 and it stopped some of the BES services and they wouldn't start. Said that some files were missing. I uninstalled the update and restarted. Same thing. I then installed BESX over the top, it complained that it couldn't stop a services and wanted a restart. Once the server restarted it carried on. All ok. The handhelds are now getting mail but I still can't get into the console!

Kind regards,
Offline  
Old 09-02-2014, 09:50 AM   #9 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,306
Post Thanks: 395
Thanked 397 Times in 365 Posts
Default Re: Besx 5.0.4 Sbs11

you might be better off reinstalling BAS or uninstall and install it again

since you wont lose the database, the phones will not have to be re activated
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Besx 5.0.4 Sbs11
Thread Thread Starter Forum Replies Last Post
Pending packets have disappeared BESx 5.0.4 hitty BES Admin Corner 1 01-25-2013 10:35 AM
how to download BESx 5.0.4 in only 20 minutes nobody7290 BES Admin Corner 5 11-20-2012 10:18 AM
BESX 5.0.4 and SBS2011 DominoDave BES Admin Corner 1 10-10-2012 04:30 AM
How To Force / Manual Uninstall BESx 5.0.2 ?? safetynet BES Admin Corner 2 10-25-2010 07:20 AM
How to Move BES Express users from Test BESX Server to Production BESX Server riccis BES Admin Corner 3 06-16-2010 08:51 AM

NEW Rexroth 3-Way Hydraulic Dual Solenoid Valve 4WE6J6X/EG24N9K4/V/62 24VDC
$200.0
NEW Rexroth 3-Way Hydraulic Dual Solenoid Valve 4WE6J6X/EG24N9K4/V/62 24VDC pictureASCO 1/4” SOLENOID VALVE 8545B2Q
$24.99
ASCO 1/4” SOLENOID VALVE 8545B2Q pictureNEW SAUER DANFOSS PVG32 PROPORTIONAL VALVE SOLENOID COIL 151B4228 ***No Reserve*
$220.0
NEW SAUER DANFOSS PVG32 PROPORTIONAL VALVE SOLENOID COIL 151B4228 ***No Reserve* pictureBOSCH HYDRAULIC SOLENOID VALVE 0810091451
$115.0
BOSCH HYDRAULIC SOLENOID VALVE 0810091451 pictureParker Solenoid Valve 72218RN4UV00N0D300C2 1/2" NPT SS 2-Way NC Viton 24VDC DIN
$299.5
Parker Solenoid Valve 72218RN4UV00N0D300C2 1/2






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.