05-31-2013, 03:57 AM
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| | Re: Desktop Manager will not connect/detect my BB
The problem appears since I updated some drivers on my Thinkpad X230T. Since updating the X230T drivers, I get the following dialog when starting the BB Desktop Software Version 126.96.36.199 (Bundle 42, 2013-03-07):
"Please wait while Windows configures BlackBerry Desktop Software"
Previously the BB Desktop Software was working fine, and synchronizing wtih Outlook 2013 under Win 7 Pro x64. The symptoms are as follows:
My BB Torch 9800 is recognized by Windows, i.e. when I connect it I am prompted (presumably by BB Device Manager) for its password.
However, Desktop never shows the device as connected, so I can no longer synchronize.
Rebooting and reconnecting the BB 9800 doesn't help, nor does uninstalling/reinstalling the BB driver.
Normally I would repair or reinstall the BB Desktop Software, but I am unable to do so.
If I try to repair, I get: Error 1723, with some nonsense about a damaged DLL.
However, I get the same error, even if I run a freshly downloaded copy of the installation software "as Administrator".
If I try to uninstall, I get:
Error 2738. Could not access VBScript run time for custom action.
BB Desktop Software shows the following installation information:
BB Device Manager 188.8.131.52
RIM USB Driver 184.108.40.206
RIM USB Serial Driver 220.127.116.11
PlayBook RNDIS Driver Interface 18.104.22.168
Application Loader 22.214.171.124
I previously had similar problems with repairing or uninstalling this version of Desktop Software under Windows XP.
Any further advice would be welcome.