BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 10-19-2015, 05:41 AM   #1 (permalink)
New Member
 
Join Date: Oct 2015
Model: SQW10
PIN: N/A
Carrier: 02
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Thumbs down Passport white broken screen

Please Login to Remove!

Hi based in Scotland,

purchased my passport brand new in May and been very happy with it to date. Unfortunately I dropped the phone and cracked my screen, tried contacting Blackberry to establish whether they offered a repair service or could signpost me to one?

The best suggestion they could offer was contacting my carrier!!!

However the phone wasn't purchased from a carrier, and the company who sold it to me are clearly not going to take responsibility for a cracked screen caused by me!

So here is my dilemma I have paid 400 for a Blackberry Passport white phone (having came back to Blackberry after many years away) that now has a cracked screen, the manufacturer does not appear to have any back up solutions for obtaining a replacement screen, what sort of customer service is that???

I can't be the only customer to have dropped their phone and damaged screen, so why does Blackberry not offer a service to customers to get repairs done.

Its not as if I am asking for it for nothing, happy to pay for the repair.

Get your act together Blackberry, if it can't be repaired then you have just lost a customer who won't be back!!
Offline  
Old 10-19-2015, 07:39 AM   #2 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,941
Post Thanks: 32
Thanked 470 Times in 406 Posts
Default Re: Passport white broken screen

If you haven't already, you should post to Device Support Forums - BlackBerry Support Community Forums, the official support site for BlackBerry.

This site is privately owned, run by volunteers and not associated with BlackBerry.
Offline  
Old 10-21-2015, 03:26 AM   #3 (permalink)
New Member
 
Join Date: Oct 2015
Model: SQW10
PIN: N/A
Carrier: 02
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Passport white broken screen

apologies and thanks, much appreciated.
Offline  
Old 11-01-2015, 06:06 PM   #4 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,837
Post Thanks: 104
Thanked 844 Times in 813 Posts
Default Re: Passport white broken screen

Passport replacement screens are available on the internet from many sellers. Prices vary but generally around $95 us

I would avoid Ebay.
__________________
If someone helps, tell them by clicking the Thanks button


Z10 on BES
Z10 on BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Passport white broken screen
Thread Thread Starter Forum Replies Last Post
BB Bold 9650 - White screen only... hornet303 General 9600 Series Discussion - Tour 2 03-09-2011 07:43 PM
Blackberry 8900 White Screen Issue (phones still works) JavelinUser25 General BlackBerry Discussion 5 12-17-2010 10:30 AM
white glitchy screen goes on and off djwhiteee BlackBerry Help 11 12-16-2010 02:44 AM
White Screen - Blackberry Curve 8520 Mckwoods General 8500 Series Discussion - Gemini 1 12-13-2010 12:32 PM
8703e guide and all other series of bb techman1 BlackBerry Guides 1 09-21-2006 09:12 PM

ALLEN BRADLEY EEPROM CHIP FOR STORING PANELVIEW 1200 CONFIG 2711NM3
$175.0
ALLEN BRADLEY EEPROM CHIP FOR STORING PANELVIEW 1200 CONFIG 2711NM3 pictureAT28C64B-25DM 883C 8Kx8 EEPROM MILSPEC 28-Pin CDIP +5V Atmel USA NOS 1X
$9.0
AT28C64B-25DM 883C 8Kx8 EEPROM MILSPEC 28-Pin CDIP +5V Atmel USA NOS 1X picture20pcs. M93S66 4Kbit serial Eeprom circuit ( 93C66 ) SOIC8
$4.0
20pcs. M93S66 4Kbit serial Eeprom circuit ( 93C66 ) SOIC8 pictureXICOR X28HC256PI-12 X28HC256PI-15 256KBIT DIP-28 High Speed EEPROM
$3.99
XICOR X28HC256PI-12  X28HC256PI-15 256KBIT DIP-28 High Speed EEPROM picture1× AT24C256 I2C Interface 256k Bits EEPROM Memory Module 8P Chip Holder BS5 B5/
$2.21
1× AT24C256 I2C Interface 256k Bits EEPROM Memory Module 8P Chip Holder BS5 B5/ picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.