11-27-2015, 06:58 PM
Join Date: Jul 2005
Location: Florida Panhandle
Carrier: T-Mobile USA
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| | Re: BB q5 WiFi issues
Did you try doing a soft reset? There are two methods. One is by holding down the up and down volume buttons. You will hear the device make a screen shot, and keep holding until the device starts into the rebooting cycle. The other method is by holding the power button down for about 10 seconds. If you try it one way and the problem persists, then try the other method and test again.
Other ideas.... You can do a reset to factory defaults using BlackBerry Link. Do a full backup first, and IMPORTANT you must know the BlackBerry ID if you are running OS 10.3.2. If the problem is corrupt settings, this should fix it. Test before you restore. If the problem returns after a restore, then it would see the corrupt settings are in the backup.
To rule out a software glitch you will need to do a clean OS install using Link. Again, test before you restore.
Hopefully a soft reset fixes the problem.