Are you able to connect via WIFI anywhere else? Except open WIFI hotspots 99% of the routers including ones installed in homes require a security code including a SSID.
What is the model of the WIFI router you have? Maybe some checking will help me or another with the answer.
These are the instruction for a Telus router but yours may be different. Regardless , virtually all use the same type of security. Without entering the security number you wont connect.
Business link Set up wireless Internet
Home version link http://www.telus.com/en/bc/support/a...tiontec-v1000h