- Northeast Direct is very proud to offer Free Standard Shipping on everything and Same Day or Next Day Shipping (on most parts).
- Our easy shipping policy provides FAST 'N FREE SHIPPING to all orders in ALL US states. Plus, most orders will ship out the SAME DAY. As always, you have the option to upgrade to a faster, premium shipping method.
- Our Connecticut location allows for wicked-fast delivery with most orders arriving within 3 to 4 business days!
- Shipping times and dates may vary with holidays
- Guaranteed 3 Day Orders will be shipped via USPS. Delivery is guaranteed within 3 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) The shipping method is not guaranteed. Orders placed M-F before 4:00 PM Pacific Time will ship out the next day (except in cases where order is pending verification).
- Not all expedited shipping methods are available to all locations.Damaged Shipments
- We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, the damage will occur despite our precautions.
- If you receive an item that has been damaged in shipping, please contact us within 72 hours of receipt and we will have a new product sent to you, and initiate a USPS claim for the item.
- Please hold on to the original packaging and packing material and we will send you a USPS Return tag to send the damaged product back to us.
- If you have not received your order even after the tracking shows it was delivered, contact us within 15 business days to start a USPS tracer.
- For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada that have been damaged in shipping, please contact us.Shipment Tracking
- sends an email with the tracking number for every order that is placed.
- Tracking numbers beginning with 9 have been sent via USPS, and can be tracked via www.usps.com and purchase details.
- Package movement will be updated by USPS at the end of each business day; given there is information to update.
- Please note that freight shipments being delivered to Residential locations may be delayed if Freight company is unable to contact you by phone to setup a delivery date and time.Company Policies
- Returns are only accepted for unused and undamaged products that are in the original condition and packing in which they were purchased.
- We accept return within 30 days after delivery.
- Defective items will be exchanged on non-defective items.
- 20% restocking fee will be charged on non-defective items.
- Shipping and handling fees are non-refundable under any circumstances.
- We feel that finding the parts you need should not be a major task. We maintain a huge stock of the most popular parts as well as those that hard to find. We like to make sure that our customers are fully satisfied with their products and our service. We offer refunds or exchanges if there is a defect within the return period. Please contact us immediately if you encounter any issues. We will work hard to fix any problems.
- We do not provide any further technical assistance with these products. If you need further assistance with installation or any other technical issue, please contact the manufacturer or make sure you familiar with the products before purchasing. We appreciate your understanding.
- Please do not leave neutral, or negative response without contacting us first. Let us fix the problem for you. Please do not place a offer unless you fully understand and accept our policies. If you have any questions about an item you can contact us via messages. We will do our best to get back to you as soon as possible.International Buyers
- Please check with your country's customs office to determine if there are any additional costs or fees that will be charged prior to offerding/buying. Any import duties, taxes, and charges by the government agencies are not included in the item price. These charges are normally collected at delivery by the freight (shipping) company or when you pick the item up. Geek eShop does not add any additional charges or fees to the shipping costs. These charges are made by other agencies, such as government or freight carriers.
- Also, we do not mark merchandise below value or mark them as "gifts". We appreciate your understanding.Copyright Northeast Direct - Serving the Industry Since 2013. All Rights Reserved.