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Some items may come with "Or Best Offers". We cannot accept best offers on FREE shipping items. This is due to the cost of shipping for us that we gladly pass the savings onto you the customer as in free shipping.
We want you to feel happy about your purchase,And your experience with TopShop's Unlimited. We love leaving positive 5 star response when acceptable to all our customers and we greatly appreciate your positive 5 star response in return if your happy. If for some reason you feel that you can't leave positive response please contact us so we may attempt to find a solution and to make it right.
EVERY ITEM is and will be shipped directly from our warehouse that is ONSITE.WE DO NOT USE A DROP SHIPPER AND EVERY ITEM IS IN STOCK.
We ONLY Ship within the 48 U.S states! We can USUALLY ship to Alaska, Hawaii, and Puerto Rico (ONLY) items less than 20 pounds and/or under 12x12x12 inches for no extra charge; however sometimes a service charge may be required usually ranging for only a couple dollars for each item. We do NOT ship items over 12x12x12 and/or over 20 pounds to Alaska, Hawaii, and Puerto Rico at this time. Other US locations like Guam, VirginIslands, etc... We DO NOT currently ship to.
Packages are usually sent by USPS or FedEx and include tracking and delivery confirmation. Please use the shipping calculator in the 'Shipping and Payments' tab for prices and options if any other options are available for this item/s.
Please allow up to 1 business day for shipping however most items are shipped out the same day the order is received. With that said once the item leaves our hands we have NO control of late delivery's. If an item is late or damaged and out of our control (in route) contact your carrier to inquire about the status or open a damage claim with the carrier. Also send us a message. We will try to help in any way we can. All packages come insured and with a tracking number. Once a tracking number is provided it is out of our hands as it has been passed along to the carrier and is on its way. If you have any other shipping questions please let us know.
It is your best protection as a buyer. Item offered as a Buy-It-Now with immediate payment required. All payments are processed through . Sales tax may be applicable by state and is usually collected and remitted through where required by law.
We strive to accurately photograph and list our items;
Returns are generally accepted within 30 days on most NEW items. If you are not satisfied with your purchase, please contact us within two days after receiving the item so we can offer a fair resolution. Buyer is responsible for return shipping charges except for issues due to OUR error. If returned make sure item is in the same condition as sent with the same packaging and contents. We reserve the right to charge a restocking fee and or partial refund to any item returned due to issues with fit, color, opened, or condition seenas pictures are provided in each listing.
Returns are generally NOT accepted on most USED/Open-Box/Refurbished items. If we made a error please contact us within two days after receiving the item so we can offer a fair resolution. Buyer is responsible for return shipping charges except for issues due to OUR error. If a returned is accepted make sure item is in the same condition as sent with the same packaging and contents. We reserve the right to charge a restocking fee and or partial refund to any item returned due to issues with fit, color, opened, or condition seenas pictures are provided in each listing.
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