Initialize problem with BES and GroupeWise
I have problems initialize my blackberry with BES the user stays on initialize.
I try the GWITEMINFO413_Revised for making a communication test with my Groupewise server. It work fine, i can retreve email, message, agenda, etc. I try to initialize with my blackberry wired on the BES. It see the blackeberry but when i try to assigne the device it says "the user is not yet known to the Blackberry Dispatcher" Ther is one thing i found strange, i have to run GWSystemAddressBookSync.exe to had new user to the BES. I use Groupewise 7.01 server and 6.5 sp6 groupewise client Here the log that i have. GWCO [30000] (07/01 10:21:37):{0x1528} Current Date: 2008/07/01 [54001] (07/01 10:21:40):{0x1424} {GWCO} {GWConnector} Starting GWConnector [34192] (07/01 10:21:47):{0x1424} {GWCO} {GWConnector} Database Edition=PERSONAL_MSDE [34157] (07/01 10:21:50):{0x1424} {GWCO} {GWConnector} Novell GroupWiseObject Library: C:\Novell\GroupWise\\gwcma1.dll, Version: 6.5.7 [34493] (07/01 10:21:50):{0x1424} {GWCO} {GWConnector} GWConnector Version: 4.1.3.12 [34481] (07/01 10:21:50):{0x1424} {GWCO} {GWConnector} GW API Mode=GW_OAPI [34154] (07/01 10:21:50):{0x1424} {GWCO} {GWConnector} Mailstore test start, test level=1 [34116] (07/01 10:22:09):{0x1424} {GWCO} {admin blackberry} Login: Start [34117] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} Login Successful: DOMAIN=csdufer, POA=eleves, FID=fan (16E6166) [34443] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} POA Test: Successful [34108] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} Folders: Start [34109] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} Folders: Test successful [34127] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} Messages: Start [34128] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} Messages: Test successful [34134] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} QuickMessages: Check New test start [34135] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} QuickMessages: Check New test successful [34137] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} QuickMessages: Check Changes test start [34138] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} QuickMessages: Check Changes test successful [34129] (07/01 10:22:16):{0x1424} {GWCO} {admin blackberry} Appointments: Start [34130] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} Appointments: Test successful [34140] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} CalendarQuery: Start [34141] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} CalendarQuery: Successful, items=1 [34131] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} Messages: Deleted test message. [34132] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} Messages: Deleted test appointment. [34142] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} Trash: Start [34143] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} Trash: query successful, entries=2 [34133] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} Cleanup: Deleting test items from trash [34144] (07/01 10:22:17):{0x1424} {GWCO} {admin blackberry} AddressBooks: Start, Book=Frequent Contacts [34145] (07/01 10:22:18):{0x1424} {GWCO} {admin blackberry} AddressBooks: Test successful [34045] (07/01 10:22:18):{0x1424} {GWCO} {admin blackberry} Logout admin user [34155] (07/01 10:22:18):{0x1424} {GWCO} {GWConnector} Mailstore test successful. [34123] (07/01 10:22:18):{0xCAC} {GWCO} {GWConnector} LogFile Cleanup [30000] (07/01 10:25:20):{0x11EC} Current Date: 2008/07/01 [54001] (07/01 10:25:20):{0x153C} {GWCO} {GWConnector} Starting GWConnector [34192] (07/01 10:25:20):{0x153C} {GWCO} {GWConnector} Database Edition=PERSONAL_MSDE [34157] (07/01 10:25:20):{0x153C} {GWCO} {GWConnector} Novell GroupWiseObject Library: C:\Novell\GroupWise\\gwcma1.dll, Version: 6.5.7 [34493] (07/01 10:25:20):{0x153C} {GWCO} {GWConnector} GWConnector Version: 4.1.3.12 [34481] (07/01 10:25:20):{0x153C} {GWCO} {GWConnector} GW API Mode=GW_OAPI [34154] (07/01 10:25:20):{0x153C} {GWCO} {GWConnector} Mailstore test start, test level=1 [34116] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Login: Start [34117] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Login Successful: DOMAIN=csdufer, POA=eleves, FID=fan (16E6166) [34443] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} POA Test: Successful [34108] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Folders: Start [34109] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Folders: Test successful [34127] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Messages: Start [34128] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Messages: Test successful [34134] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} QuickMessages: Check New test start [34135] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} QuickMessages: Check New test successful [34137] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} QuickMessages: Check Changes test start [34138] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} QuickMessages: Check Changes test successful [34129] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Appointments: Start [34130] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Appointments: Test successful [34140] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} CalendarQuery: Start [34141] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} CalendarQuery: Successful, items=1 [34131] (07/01 10:25:21):{0x153C} {GWCO} {admin blackberry} Messages: Deleted test message. [34132] (07/01 10:25:22):{0x153C} {GWCO} {admin blackberry} Messages: Deleted test appointment. [34142] (07/01 10:25:22):{0x153C} {GWCO} {admin blackberry} Trash: Start [34143] (07/01 10:25:22):{0x153C} {GWCO} {admin blackberry} Trash: query successful, entries=2 [34133] (07/01 10:25:22):{0x153C} {GWCO} {admin blackberry} Cleanup: Deleting test items from trash [34144] (07/01 10:25:22):{0x153C} {GWCO} {admin blackberry} AddressBooks: Start, Book=Frequent Contacts [34145] (07/01 10:25:22):{0x153C} {GWCO} {admin blackberry} AddressBooks: Test successful [34045] (07/01 10:25:22):{0x153C} {GWCO} {admin blackberry} Logout admin user [34155] (07/01 10:25:22):{0x153C} {GWCO} {GWConnector} Mailstore test successful. [34123] (07/01 10:25:22):{0x308} {GWCO} {GWConnector} LogFile Cleanup GWPA [30000] (07/01 10:21:37):{0x1510} Current Date: 2008/07/01 [54001] (07/01 10:21:40):{0x141C} {GWPA} {GWCheckPA} Starting GWCheckPA [34192] (07/01 10:21:48):{0x141C} {GWPA} {GWCheckPA} Database Edition=PERSONAL_MSDE [34157] (07/01 10:21:50):{0x141C} {GWPA} {GWCheckPA} Novell GroupWiseObject Library: C:\Novell\GroupWise\\gwcma1.dll, Version: 6.5.7 [34493] (07/01 10:21:50):{0x141C} {GWPA} {GWCheckPA} GWCheckPA Version: 4.1.3.12 [34481] (07/01 10:21:50):{0x141C} {GWPA} {GWCheckPA} GW API Mode=GW_OAPI [34154] (07/01 10:21:50):{0x141C} {GWPA} {GWCheckPA} Mailstore test start, test level=1 [34116] (07/01 10:22:09):{0x141C} {GWPA} {admin blackberry} Login: Start [34117] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} Login Successful: DOMAIN=csdufer, POA=eleves, FID=fan (16E6166) [34443] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} POA Test: Successful [34108] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} Folders: Start [34109] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} Folders: Test successful [34127] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} Messages: Start [34128] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} Messages: Test successful [34134] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} QuickMessages: Check New test start [34135] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} QuickMessages: Check New test successful [34137] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} QuickMessages: Check Changes test start [34138] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} QuickMessages: Check Changes test successful [34129] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} Appointments: Start [34130] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} Appointments: Test successful [34140] (07/01 10:22:16):{0x141C} {GWPA} {admin blackberry} CalendarQuery: Start [34141] (07/01 10:22:17):{0x141C} {GWPA} {admin blackberry} CalendarQuery: Successful, items=1 [34131] (07/01 10:22:17):{0x141C} {GWPA} {admin blackberry} Messages: Deleted test message. [34132] (07/01 10:22:17):{0x141C} {GWPA} {admin blackberry} Messages: Deleted test appointment. [34142] (07/01 10:22:17):{0x141C} {GWPA} {admin blackberry} Trash: Start [34143] (07/01 10:22:17):{0x141C} {GWPA} {admin blackberry} Trash: query successful, entries=2 [34133] (07/01 10:22:17):{0x141C} {GWPA} {admin blackberry} Cleanup: Deleting test items from trash [34144] (07/01 10:22:17):{0x141C} {GWPA} {admin blackberry} AddressBooks: Start, Book=Frequent Contacts [34145] (07/01 10:22:18):{0x141C} {GWPA} {admin blackberry} AddressBooks: Test successful [34045] (07/01 10:22:18):{0x141C} {GWPA} {admin blackberry} Logout admin user [34155] (07/01 10:22:18):{0x141C} {GWPA} {GWCheckPA} Mailstore test successful. GWQM [30000] (07/01 10:21:37):{0x151C} Current Date: 2008/07/01 [54001] (07/01 10:21:40):{0x1410} {GWQM} {GWCheckNew} Starting GWCheckNew [34192] (07/01 10:21:47):{0x1410} {GWQM} {GWCheckNew} Database Edition=PERSONAL_MSDE [34157] (07/01 10:21:50):{0x1410} {GWQM} {GWCheckNew} Novell GroupWiseObject Library: C:\Novell\GroupWise\\gwcma1.dll, Version: 6.5.7 [34493] (07/01 10:21:50):{0x1410} {GWQM} {GWCheckNew} GWCheckNew Version: 4.1.3.12 [34481] (07/01 10:21:50):{0x1410} {GWQM} {GWCheckNew} GW API Mode=GW_OAPI [34154] (07/01 10:21:50):{0x1410} {GWQM} {GWCheckNew} Mailstore test start, test level=1 [34116] (07/01 10:22:09):{0x1410} {GWQM} {admin blackberry} Login: Start [34117] (07/01 10:22:16):{0x1410} {GWQM} {admin blackberry} Login Successful: DOMAIN=csdufer, POA=eleves, FID=fan (16E6166) [34443] (07/01 10:22:16):{0x1410} {GWQM} {admin blackberry} POA Test: Successful [34108] (07/01 10:22:16):{0x1410} {GWQM} {admin blackberry} Folders: Start [34109] (07/01 10:22:16):{0x1410} {GWQM} {admin blackberry} Folders: Test successful [34127] (07/01 10:22:16):{0x1410} {GWQM} {admin blackberry} Messages: Start [34128] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Messages: Test successful [34134] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} QuickMessages: Check New test start [34135] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} QuickMessages: Check New test successful [34137] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} QuickMessages: Check Changes test start [34138] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} QuickMessages: Check Changes test successful [34129] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Appointments: Start [34130] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Appointments: Test successful [34140] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} CalendarQuery: Start [34141] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} CalendarQuery: Successful, items=2 [34131] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Messages: Deleted test message. [34132] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Messages: Deleted test appointment. [34142] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Trash: Start [34143] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Trash: query successful, entries=2 [34133] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Cleanup: Deleting test items from trash [34144] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} AddressBooks: Start, Book=Frequent Contacts [34145] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} AddressBooks: Test successful [34045] (07/01 10:22:17):{0x1410} {GWQM} {admin blackberry} Logout admin user [34155] (07/01 10:22:17):{0x1410} {GWQM} {GWCheckNew} Mailstore test successful. [34196] (07/01 10:22:17):{0x1410} {GWQM} {GWCheckNew} MaxThreads=100 GWSV [30000] (07/01 10:19:44):{0x7CC} Current Date: 2008/07/01 [54003] (07/01 10:19:46):{0x75C} {0} {GWSV} - - - - - Starting GW Controlling Service - - - - - [34429] (07/01 10:19:47):{0x75C} {0} {GWSV} Path=C:\Program Files\Research In Motion\BlackBerry Enterprise Server\ [34430] (07/01 10:19:47):{0x75C} {0} {GWSV} Timeout=900 [34431] (07/01 10:19:47):{0x75C} {0} {GWSV} Health Interval=30 [34432] (07/01 10:19:47):{0x75C} {0} {GWSV} Kill outstanding processes [34433] (07/01 10:21:20):{0x75C} {0} {GWSV} Start GW processes [34480] (07/01 10:21:20):{0x75C} {0} {GWSV} GW API Mode=GW_OAPI [34427] (07/01 10:21:20):{0x75C} {0} {GWSV} Started Process GWCheckNew (5132) [34427] (07/01 10:21:21):{0x75C} {0} {GWSV} Started Process GWCheckPA (5144) [34427] (07/01 10:21:21):{0x75C} {0} {GWSV} Started Process GWConnector (5152) [34436] (07/01 10:21:22):{0x1448} {0} {GWSV} Starting Process Monitor [34436] (07/01 10:31:21):{0x1448} {0} {GWSV} Process Health Check (Monitor NR=7/1/2008 10:31:44 AM) [34436] (07/01 10:32:23):{0x1448} {0} {GWSV} Process Health Check (Monitor NR=7/1/2008 10:32:47 AM) |
What version is the BES? and the GW client loaded on the BES?
|
What version is the BES? 4.1.3.18
The GW client loaded on the BES? 6.5.7 |
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