BlackBerry Forums Support Community - Key pad and scroller not working after update

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Lisamariep

10-20-2013 07:01 AM

Key pad and scroller not working after update

Hi I need help I updated my daughters bb 9300 to 6.0 bundle 2949 since doing that buttons are not working and trackpad isn't working properly I also keep getting a message saying input system error device is restarting please help

dc/dc

10-20-2013 09:03 AM

Re: Key pad and scroller not working after update

It sounds as though there is a hardware problem. A software update won't break the hardware.

Bodzah

10-20-2013 10:53 AM

Re: Key pad and scroller not working after update

Try downgrading the firmware back to what you had it at

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