phone won't charge, battery symbol with red cross
 

so today I bought a Blackberry Torch 9800. when I plug it in to charge, the normal battery symbol with the lightening bolt through it appears, but disappears 10 seconds later and an empty battery with a red cross through it appears. This is a BRAND NEW PHONE, never once been turned on, and it is refusing to charge. What the hell is wrong with it and is there any way to fix it without having to go back to the shop?

Re: phone won't charge, battery symbol with red cross
 

Try to charge it for a few hours and see if the battery takes the charge.

If it doesn't work, take it back.

Re: phone won't charge, battery symbol with red cross
 

it's already been plugged in for hours. I've seen people say that the sign means that the phone isn't even recognizing that there's a battery in it. I'm so pissed off that they'd sell a faulty phone/battery, especially one that costs so much money.

Re: phone won't charge, battery symbol with red cross
 

Then you should immediately take it back.

Re: phone won't charge, battery symbol with red cross
 

Damaged battery or a bad charging circuit. Take NJ's advice and return it.

Fault the seller, not the manufacturer. The 9800 is an "old" device so somehow, I doubt the "brand new" selling point.

Re: phone won't charge, battery symbol with red cross
 

my mistake, it's the 9810. so yes it is brand new, never before used.

Re: phone won't charge, battery symbol with red cross
 

Then it is DOA - please return it...

Re: phone won't charge, battery symbol with red cross
 

The battery with an X normally shows that there is a faulty ic so if u stl hv the gurantee take it bek
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Re: phone won't charge, battery symbol with red cross
 

Wow.

Re: phone won't charge, battery symbol with red cross
 

My blackberry tour jst show charging sign for like 30 seconds then disappears.It won't charge.And will drain the battery
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Re: phone won't charge, battery symbol with red cross
 

i did that once phone fell and opened back bat not fully conected closed it prop then all worked

Re: phone won't charge, battery symbol with red cross
 

Why did you bump this old thread?