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-   -   can not acess bes5 admin panel via 443 (http://www.blackberryforums.com/showthread.php?t=267173)

pgpman 02-07-2016 12:50 PM

can not acess bes5 admin panel via 443
 
Hi
any one came across 443/webconsole/login not Unable to connect problem ?

log pastebin.com/m48bz4Hw

tsac 02-07-2016 02:54 PM

Re: can not acess bes5 admin panel via 443
 
Your question is vague and unclear

Try this.

Basic troubleshooting for "Page cannot be displayed" error when launching the BlackBerry Administration Service web console

pgpman 02-08-2016 04:09 AM

Re: can not acess bes5 admin panel via 443
 
Thanks. i was following that already ..
however in the logs im getting the next errors

[30000] (02/07 23:38:15.862):{0x1794} [ENV] TCP/IP provider (Winsock) File Version: 6.1.7600.16385 (C:\Windows\System32\wsock32.dll)
[30000] (02/07 23:38:15.862):{0x1794} [ENV] Unable to provide HostName

and

[30000] (02/07 11:33:32.048):{0xAB8} [CfgTool]: Current User: besadmin
[40000] (02/07 11:33:32.048):{0xAB8} {DbConfig::setConfigValues} No Encoded SQL Auth keys found
[40000] (02/07 11:33:32.048):{0xAB8} {DbConfig::setConfigValues} No SQL Auth keys found
[30000] (02/07 11:33:32.734):{0xAB8} ADO ConnectionTimeout value = 30s
[30000] (02/07 11:33:32.734):{0xAB8} ADO ConnectionTimeout for re-initalizing the pool = 45s
[45059] (02/07 11:33:32.750):{0xAB8}
[30000] (02/07 11:33:32.750):{0xAB8} [ENV] [DB] Connection String = Server=VBES-XXX-01\BLACKBERRY;Database=BESMgmt;Network=dbmssocn;Tr usted_Connection=Yes
[30000] (02/07 11:33:32.750):{0xAB8} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 10.50.1600; Provider Name = sqlncli10.dll; Provider Friendly Name = Microsoft SQL Server Native Client 10.0; OLE DB Version = 02.80; Provider Version = 10.50.1600.1; Failover Partner =
[35019] (02/07 11:33:32.750):{0xAB8}
[20000] (02/07 11:33:33.499):{0xAB8} Unable to find the record in ServerConfig table where Id=0
[20000] (02/07 11:33:33.499):{0xAB8} Unable to find the record in vIMConfig where MachineName='vBES-XXX-01'

knottyrope 02-08-2016 12:45 PM

Re: can not acess bes5 admin panel via 443
 
http://IPADDRESS:18180/webconsole/login



try the above to log in with out HTTPS





if yes then



removing Microsoft Patch KB3061518 from my windows 7 64 bit PC lets me access BAS



A recent Microsoft patch might have caused this, here is the solution:

http://www.blackberry.com/btsc/KB37047





Article ID: KB17894 is a good place to start is the above dont work





also



Start with this.



KB02068 - How to troubleshoot SRP connectivity issues



Have you made any perimiter or software firewall changes?

Can you flush your DNS server cache?
Are all your BES services running?
DBNS can be ignored.

What are they being logged on as?

Try stopping these services in this order:

Blackberry Controller
Blackberry Dispatcher
Blackberry Router

Starting the services in this Order:

Blackberry Controller
Blackberry Dispatcher
Blackberry Router

Let us know how you progress.

pgpman 02-10-2016 07:50 AM

Re: can not acess bes5 admin panel via 443
 
it did help. Thanks
Now came across next problem .. wrong username pass
found fix already and working on it
support.blackberry.com/kb/articleDetail?ArticleNumber=000017894
support.blackberry.com/kb/articleDetail?ArticleNumber=000019200

duno how many more underwater stones ahead

is it just me ? or everyone came across similar problems with BES5 ?

knottyrope 02-10-2016 08:50 AM

Re: can not acess bes5 admin panel via 443
 
I never had that many issues with BES 5, but I did stay on top of Service Packs and only got the page could not be found from the MS KB Patch.

BES 12 is working with out any issue.

pgpman 02-10-2016 09:25 AM

Re: can not acess bes5 admin panel via 443
 
BES 12 was installed straightaway with no issues.. But need BES5 to work with old devices and be fully compatible with Symantec pgp.

knottyrope 02-10-2016 09:48 AM

Re: can not acess bes5 admin panel via 443
 
have you rebooted the server?
local SQL can be access by SSMS?
hopefully you are loggin in with BESAdmin service account

pgpman 02-14-2016 01:26 PM

Re: can not acess bes5 admin panel via 443
 
Hi!
Thanks for the replay !!
Haven't manege to login via AD , but have managed to do so with BB Admin Service ..
Set up it policy .. created user .. user activation password..
And now stuck with the next problem ..
Enterprise activation via WIFI is not going any future then Acquiring service connection..and Activation request failed.. A service connection is not available..

Could it be coz is was not corresponding with AD in the first place ? or it will not do the job without BES enabled sim ?

pgpman 02-14-2016 04:19 PM

Re: can not acess bes5 admin panel via 443
 
Ps: wifi settings is already configured from BlackBerry server configuration


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