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josephinette 10-08-2009 03:40 AM

I only receive 1 mail out of 10 on my BB... PLEASE help
since yesterday i've had major problems with my email on my bb curve 8310.
i only receive 1 mail out of 10 om my phone.
They are on my gmail inbox but they don't get to my phone.
i've tried sending myself emails from my gmail account and they don't show on my phone either.
I am connected, i can surf the net, and i received my email to activate my membership on this forum right away.

I have deleted my email from the phone and added it again, it changed nothing.

I also took away the batterie for 30 sec while the phone was still on for a reboot but that didnt help either.
I've also dove a diagnostic test.

I checked on gmail and the IMAP is enabled...
I really need help.
thanks in advance

josephinette 10-08-2009 05:22 AM

By the way when i do a diagnostic test a NO comes up under my email:
(server name:GBxxxxxx6fgljd
Email address:
Connected to:
is that maybe the problem and how do i fix it?

MidnightDraven 10-08-2009 05:49 AM

when you say "deleted email from my phone and added it again"
you did this through BIS?

resend the service books.
failing that, check the advanced settings on the account and make sure everything is correct.

josephinette 10-08-2009 06:44 AM

I feel kind of stupid bit i dont know what BIS or BES is and what it is i'm using...
what i ment by that is that i went into:
-Email setup
-Email accounts
and then deleted my account.
afterward i added my gmail again but that was not succesfull.

i have sent the service books, and the gotten and email which said that i had successfully set up my email.

but the problem is still not fixed.
thanks for your reply

josephinette 10-08-2009 06:46 AM

when i say this "afterward i added my gmail again but that was not succesfull" i ment that i could add my gmail account again but that lots of messages still don't show up on my bb.

MidnightDraven 10-08-2009 06:51 AM

Yes the email setup is BIS (blackberry Internet Service).
When you say that lots of messages still don't show up, is this new incomming messages still dont show?
as it wont push emails already in your inbox and read.

josephinette 10-08-2009 07:02 AM

Yes its the new ones from various senders that don't show on my bb, but they do on my gmail inbox.
and i have no filter or anything in gmail.

MidnightDraven 10-08-2009 07:57 AM

id say that perhaps its a data outage, but you said your getting other emails rom other accounts.
is this the onyl gmail account you have and are not getting email from?

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