BB Link Sync Issues: Continuing - Suggestions?
Greetings.
Let me begin by saying that I have been diligently working on this problem for quite a while, doing all I can to try to resolve my issue of failure in having BB Link sync my Outlook contacts and calendar to my Z10, including the following: - Updating my Z10's OS to the very latest software - Uninstalling BB Link and reinstalling the latest version of Link - Re-configuring BB Link's contact and calendar setting several times - Removing my Z10 device from BB Link and re-associating it several times BTW: Computer is Windows 7 OS 64-bit BTW #2: I am, indeed, using direct connection to computer via USB cable As of this moment, after attempting a sync with BB Link (resulting in a rather lengthy wait), I most often get a "sync unsuccessful" message after the attempted sync process is finished. Sometimes I DO get a "sync successful" message, BUT even when that confirmation appears, I still discover that the process simply does NOT sync my Outlook contacts to the device. The contact information on the Z10 that has been on the device is still there and still intact, but absolutely no changes to current contacts and additions of new contacts is made. There is no transfer of updated contact data from my Outlook contacts to my Z10. I realize that BB Link is known to be far less than perfect, but this issue is just beyond comprehension. With my previous BB devices, BB Desktop Software performed flawlessly, and at lightning speed. For the supposed advancements in technology, BB OS10 and BB Link appear to be unfathomable steps backward! What used to take a minute or so with BB Desktop Software is now taking 10 to 15 minutes, and even so, is rarely successful. I just can't imagine why this is so, and why RIM has apparently been unable to make this work correctly. I don't care about syncing photos, music, whatever (though I'm glad the device has those features) nearly as much as I care about syncing contacts and calendar data. I use by BB Z10 as a "business tool", and the most important feature I need on my Z10 is a timely and accurate update of my Outlook calendar and contacts. I really like most everything about the Z10, but proper syncing of my Outlook calendar and contacts is ESSENTIAL for the conduct of my business...and that's the one thing the Z10 and BB Link does NOT appear to be able to do! I've search the forums, searched the BB website support area, tried all sorts of revisions and fixes, etc. I'm baffled, confused, frustrated. I don't know what else to do. I'm giving this device, the OS, and BB Link every chance I can to "come through," but I fear I'm going to reach a point where I just toss the thing (just a little over a month old) and reluctantly and regrettably abandon BB, of which I've been a strong supporter for many years. I really WANT to see BB rebuild and be successful, but if a 10-year+ 100% loyal BB user like me has reached this point, then I can only imagine why people who have been far less enthusiastic than me have abandoned RIM and moved on to other devices. I have seen some other methods of syncing mentioned elsewhere, including syncing via cloud storage and the like. Can anyone point me to how I might set up something like that? It seems silly to have to resort to that when BB Link should do it, but if that's where I must go, perhaps I will. If anyone can offer advice, including pointing me to on-line support threads and such, I would very much appreciate it! THANKS! |
FollowUp To.... BB Link Sync Issues: Continuing - Suggestions?
Curious to learn about the following as I try to resolve my sync issue:
When clicking on the "configure" link next to "Contacts" and "Calendar" on the window for syncing, another window opens that presents options that include... Sync Directions Conflict Resolution Folders to Sync Next the the "Folders to Sync" there is a space which at the moment contains the word "Contacts," but that words is sort of "grayed-out." There is an "X" to the right of that bar, along with a folder with a "+" sign. When clicking on the "X", nothing happens (nothing closes or deletes or is removed. When clicking on the icon with the "+" sign, and window opens that's entitled "Select the folder you want to sync." That window displays three folders: bobbrayner1 @ cs.com (one of my e-mail addresses) Personal Folders Archive Folders Each of those folders has an arrow which will open them to a drop-down display of its subfolder contents. Only the "Personal Folders" folder contains a sub-folder named "Contacts." I am assuming this folder is the "contacts" folder from Outlook. So..... Can anyone tell me from their own experience what I should be seeing and doing when I "configure" my calendar and contacts for syncing? Baffling. Thanks! |
Re: BB Link Sync Issues: Continuing - Suggestions?
Read this link and it may offer some help. Also when at this link use the second link to search addional issues.
KB35456-BlackBerry Link fails to sync contacts to the BlackBerry 10 smartphone with error "Failed to commit changes to device." BlackBerry Knowledge Base |
Re: BB Link Sync Issues: Continuing - Suggestions?
Quote:
I just want to be able to do with my Z10 what was a breeze to do with the four different BBs I've had in the past then years...sync my contacts and calendar! Ugh! |
Re: BB Link Sync Issues: Continuing - Suggestions?
The focus of BB10 is on cloud connectivity, not local wired sync. BB Link has been problematic from day 1 and has improved only marginally. Syncing to a cloud service like Outlook.com or Gmail is your best bet to get the syncing you want. The old way is just not a priority anymore.
|
Another Question....
Additional observation I'd like to share that also prompts another question:
When configuring the sync options for Contacts and Calendar, each opens a window where options can be entered (such as the direction of the syncing and the options of what folders to sync). Each offers this option: Set Up Contact Syncing Set Up Calendar Syncing In each choice, note that I have no options as to which folders to sync! The boxes into which the choices of folders to sync appear are already populated with the words "Contacts" or "Calendar," and the entries are sort of grayed-out. Is this a default entry when BB Link is installed, or is that something I can change? I truly believe that my syncing via USB isn't working because BB Link is not accessing the proper folders containing the desired data for each parameter. Also note: For several weeks, syncing via USB Connection with BB Link WAS WORKING! It simply has stopped as far as Contacts are concerned. Calendar syncing via this method appears to be working correctly. Thanks again for your reading and sharing of advice. |
Re: BB Link Sync Issues: Continuing - Suggestions?
If it all worked before I would check to see if it is possible you have some type of corruption. Copy the contacts to a backup file and with only one or two new contacts see if it works.
Make sure your clean the contacts file, reboot and check to see there are none listed then add a couple. If this works then it may be a contact ( one or more) that are corrupt or unreadable. |
Re: BB Link Sync Issues: Continuing - Suggestions?
Quote:
Perhaps I'm just being too hard-assed in my insistence for syncing via USB using BB Link, but... I travel a great deal and I sometimes find myself in areas where I have no connectivity to either the internet or a mobile network, yet in those circumstances, I still have the need to be able to sync new information to my BB. Furthermore, the capability to sync Outlook contacts and calendar using USB/BB Link has been developed, so if the effort was made to add that capability to BB Link, should it not work properly anyway? I'm not being argumentative here, just logical. Why bother to develop a capability and then have it not work properly? Just doesn't make sense (though real-world experience suggests otherwise...LOL!). The notion of "well, it really hasn't worked properly from the start, so just forget about it and use something else" just doesn't sit well with me. It is supposed to work, so work it should, if you get my drift! It's with that attitude that I will continue to find a fix. Everyone's input and advice has been very much appreciated thus far.:-( |
Re: BB Link Sync Issues: Continuing - Suggestions?
Quote:
|
Re: BB Link Sync Issues: Continuing - Suggestions?
Quote:
Anywho, BlackBerry definitely dropped the ball with local sync. Back in the day it worked beautifully. Now it looks almost like an afterthought. As a Mac user I'm kind of used to getting ignored. Workarounds were my life and the Mac/BB developer community was almost non-existent. Now with BB10, however, with each new version of the OS we seem to be making some progress. I hate to say "wait for 10.3" but at this point I think we have to pin our hopes on these continuing incremental improvements and bide our time. A lot of us have exhausted out patience and good will, but we're going to have to wait a little bit longer I'm afraid. |
Re: BB Link Sync Issues: Continuing - Suggestions?
Quote:
|
All times are GMT -5. The time now is 10:23 AM. |
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.