Update Software - lost my pics/videos
Hello. I am a new Z10 user for about a month.
I was trying to move my photos/vids to my laptop. Hooked up the USB connector. Didnt see the device pop up in windows. Enabled mass usb storage device. Got prompted with a software update. Completed the update. Turned phone on. No pics or video!!! I see 4.4 GB of 16 GB showing in device storage details. Can anyone give me any tips on recovering my photos? Notes: I dont see any backups on the restore. I was never warned to back up or risk losing data. |
Re: Update Software - lost my pics/videos
Last thing first. You shouldn't need to be warned to do a backup. In fact it is wise to do a manual backup just in case, even if the upgrade process were doing an automatic backup.
Now, if you did an upgrade using Link, are you sure it didn't do an automatic backup? (I don't know if it does or not. So far I have only done it OTA with the Z10.) Also, sounds like you have files in storage memory. What are they? Can you see? If the files are indeed not there and you don't have a backup or never sync'd them, they are gone. |
Re: Update Software - lost my pics/videos
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Re: Update Software - lost my pics/videos
Mass storage should be turned off if you are using Windows 7+
Photos/videos and Screeshots are saved to the device by default. If the OP did not change these settings, then the photos/videos are gone. If you have enabled saving to your media card then they should still be there. Link will automatically back up your device (when connected) if it is set to do so. If you did not set it up, then it will not do so. |
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