cdo.dll Problems
 

Hi Guys

Could anyone shed some light on the issues im having below
The happends when calander entry is made on a blackberry device
Its afecting all users on the BEs

i have tried diferrent version of cdo.dll and reinstalling everything

we are running exchange 2007 and 2003

next option will be format the server and start again but would like to avoid

bes is 4.1.3 devices range from 7130 to 8800

Thanks Yann


[40000] (06/12 12:14:27.048):{0x1A44} {Test@user.com} Retrying (3) CDO helper 04b93f00 call in RunCalHelper
[40000] (06/12 12:14:27.048):{0x1A44} CDO helper 04b93f00 is not in memory
[40000] (06/12 12:14:27.048):{0x1A44} Starting new CDO helper 04b93f00
[40574] (06/12 12:14:27.152):{0x404} CDO helper 04b93f00 started
[30001] (06/12 12:14:27.395):{0x404} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (06/12 12:14:27.395):{0x404} Server = mailserver, Mailbox = /o=IENET/ou=company1/cn=company3/cn=company/cn=Users/cn=ITS/cn=testuser Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (06/12 12:14:27.395):{0x404} {testuser} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (06/12 12:14:27.395):{0x404} CDO initializing failure in CDO helper 04b93f00 (1)
[30001] (06/12 12:14:28.206):{0x404} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (06/12 12:14:28.206):{0x404} Server = mailserver, Mailbox = /o=IENET/ou=company2/cn=company3/cn=company/cn=Users/cn=ITS/cn=testuser Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (06/12 12:14:28.206):{0x404} {testuser} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (06/12 12:14:28.206):{0x404} CDO initializing failure in CDO helper 04b93f00 (2)
[30001] (06/12 12:14:29.028):{0x404} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (06/12 12:14:29.028):{0x404} Server = mailserver, Mailbox = /o=IENET/ou=company2/cn=company3/cn=company/cn=Users/cn=ITS/cn=testuser Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (06/12 12:14:29.028):{0x404} {testuser} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (06/12 12:14:29.028):{0x404} CDO initializing failure in CDO helper 04b93f00 (3)
[30247] (06/12 12:14:29.040):{0x1930} Server stats - Msgs: Forwarded 1960, Sent 49, Pending 9, Expired 0, Filtered 45
[30001] (06/12 12:14:29.770):{0x404} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (06/12 12:14:29.770):{0x404} Server = mailserver, Mailbox = /o=IENET/ou=company2/cn=company3/cn=company/cn=Users/cn=ITS/cn=testuser Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (06/12 12:14:29.770):{0x404} {testuser} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (06/12 12:14:29.770):{0x404} CDO initializing failure in CDO helper 04b93f00 (4)
[30001] (06/12 12:14:30.580):{0x404} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (06/12 12:14:30.580):{0x404} Server = mailserver, Mailbox = /o=IENET/ou=company2/cn=company3/cn=company/cn=Users/cn=ITS/cn=testuser Description = The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]]
[30180] (06/12 12:14:30.580):{0x404} {testuser} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (06/12 12:14:30.580):{0x404} CDO initializing failure in CDO helper 04b93f00 (5)
[40580] (06/12 12:14:31.310):{0x404} CDO helper 04b93f00 closing after CDO initialize failure
[40000] (06/12 12:14:31.391):{0x404} CalHelper failed 04b93f00, ErrorCode = -11, Thread activity was Checking CDO object list
[40000] (06/12 12:14:31.414):{0x1A44} {Test@user.com} CDO helper 04b93f00 returned error 'CAL_CDO_INIT_FAILED' failed for LongTermEntryId=0 in LaunchCalHelper(1)
[40577] (06/12 12:14:31.634):{0x404} CDO helper 04b93f00 stopped
[40000] (06/12 12:14:31.646):{0x1A44} {Test@user.com} Unable to launch CDO helper in SynchronizeHelper
[40000] (06/12 12:14:31.646):{0x1A44} {Test@user.com} Unable to process message with LongTermEntryId=0 in SynchronizeHelper
[20216] (06/12 12:14:31.657):{0x1A44} {Test@user.com} Synchronize() failed: ERR_FAIL, Tag=3529
[40000] (06/12 12:14:31.657):{0x1A44} {Test@user.com}-HandleAppointmentToSynchronize-Exit-rc=Error
[40279] (06/12 12:14:31.657):{0x1A44} {Test@user.com} SubmitToRelaySendQ, Tag=3529
[40000] (06/12 12:14:31.657):{0x193C} [BIPP] Send status DATA_ACCEPTED, Tag=3529
[40724] (06/12 12:14:31.657):{0x1A44} {Test@user.com} Get record key for this MAPI object, EntryId=2554
[40435] (06/12 12:14:31.657):{0x1A44} {Test@user.com} Queuing new mail through notification. EntryId=2554. Msgs Pending 0
[30085] (06/12 12:14:31.669):{0x1A34} {Test@user.com} New mail has arrived, EntryId=2554
[40287] (06/12 12:14:31.704):{0x1A34} {Test@user.com} Queuing message, RefId=-589719130, EntryId=2554, Posted=06/12 12:13:04, Delivered=06/12 12:13:07
[30066] (06/12 12:14:31.704):{0x1A34} Total Msgs Pending 13

I haven't used Exchange 2007 & Exchange 2003 together with BES yet. ... I would start here and make sure everything is in order with all of these references:

Exchange 2007 BES Install Guide - 100% Fully Functional

Download and install the MAPI and CDO Clients that are missing when updating to Microsoft Exchange 2007

Permissions required for Microsoft Exchange 2007

BlackBerry Enterprise Server support for Microsoft Exchange 2007

I hope some of this helps; please post back either way.