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-   -   New Z30 owner problem with Voicemail (http://www.blackberryforums.com/showthread.php?t=267298)

hanginlooseintx 05-05-2016 09:42 AM

New Z30 owner problem with Voicemail
 
I am having a problem setting up my voicemail on the Z30. The phone keeps asking for a pin number and tells me it's the same pin number used to access websites. I don't have a pin to access websites. Can anybody tell me what it's wanting?

tsac 05-05-2016 08:30 PM

Re: New Z30 owner problem with Voicemail
 
The Pin number used on the ATT service for VM is the pin set up to access the ATT web site for your account.
password feature with the following two steps:
1.Establish or Change your password
•Call your voicemail box from your wireless phone by pressing and holding "1".
•If you have new messages, press the star key (*) to get to the voicemail Main Menu, then follow the steps below.
•If you have no new messages, follow the steps below.

At the Main Menu:

•Press 4 for Personal Options
•Press 2 for Administrative Options
•Press 1 for Passwords
•Press 1 again to Establish or Change Passwords and enter a new 4– to 15–digit password


2.Enable a password for your wireless device
•Call your voicemail box from your wireless phone by pressing and holding "1".
•If you have new messages, press the star key (*) to get to the voicemail Main Menu, then follow the steps below.
•If you have no new messages, follow the steps below.

At the Main Menu:

•Press 4 for Personal Options
•Press 2 for Administrative Options
•Press 1 for Passwords
•Press 1 again to Establish or Change Passwords and enter a new 4– to 15–digit password
•Press 2 to turn password on



iPhone & BlackBerry Customers Using Visual Voicemail


If you are using Visual Voicemail on your iPhone or BlackBerry you can change the password for both visual voicemail and your voicemail box (the one you access by pressing and holding "1") in one process. Once you do this you can turn on the password in your voicemail box so that you will be prompted to enter it the next time you press and hold "1".

1.Change the password in Visual Voicemail from the device:

iPhone

•From the Home screen, tap Settings.
•Tap Phone.
•Tap Change Voicemail Password
•Enter the current voicemail password, then tap Done.
•Enter the new password, then tap Done.
•Re-enter the new password, then tap Done.

This will change the password in your voice mailox too.

BlackBerry

For step-by-step instructions on changing the password in Visual Voicemail on your BlackBerry device, go to our Phone/Device Learning Center/Tutorials, select the manufacturer and model of your device, then review the Visual Voicemail Options tutorial under Voicemail in the left navigation box.


2.Turn on the password in your voice mailbox
•Call your voicemail box from your wireless phone by pressing and holding "1". If you have new messages, press the star key (*) to get to the voicemail Main Menu, then follow the steps below. If you have no new messages, follow the steps below. •Press 4 for Personal Options
•Press 2 for Administrative Options
•Press 1 for Passwords
•Press 2 to turn password on



Have you forgotten your password? It's easy to reset it.

If you have forgotten your password, it is easy to reset it by either going online or calling AT&T.

1.Call the AT&T automated system from your mobile device. •Call 611 from your wireless device
•Press “1” to confirm your wireless phone number.
•Press “3” (Consumer) or “5” (IRU/CRU/SB)
•Press “3” to select Reset Your Voicemail Password.
•Enter your Billing ZIP Code.
•You will receive a temporary password via free text message.


2.Call the AT&T automated system from another phone. •Call 1-800-31-0500 from another phone line.
•Enter your 10–digit wireless phone number.
•Press option for Voicemail Help.
•Press 3 to Reset Your voicemail Password.
•Enter your Billing ZIP Code.
•You will receive a temporary password via a free text message.


3.Go online. •Go to att.com/myatt and log into your account.
•From the myAt&T tab at the top of the page, hover over the Wireless link then select Phone/Devices under My Wirele3ss Service.
•From the My Phone/Device screen, select the Reset Voicemail Password link under Phone/Device Support.
•The Reset Voicemail Password screen will display your wireless number. Note: You will only be able to reset the voicemail password associated with the wireless number you used to log into myAT&T.
•Select Submit to reset your voicemail password.
•You will receive a temporary password via free text message.

tsac 06-24-2016 07:22 PM

Re: New Z30 owner problem with Voicemail
 
Where do you think I copied the above, from Apple?

machold 12-15-2016 09:28 AM

Re: New Z30 owner problem with Voicemail
 
Is there anyway of changing the number of rings before VM picks up?

tsac 12-15-2016 11:25 AM

Re: New Z30 owner problem with Voicemail
 
Generally the number of rings before VM picks up is controlled by your service provider.

this is from Koodo

Dial *#61#
Write down the number it pops up with. This is your voicemail access number
then dial
**61*1 number *11*xx#

where xx is the time in seconds (not rings) you want to wait before going to voicemail.
Minimum is 5 seconds and maximum is 30 seconds.
Make sure 1 is in front of your access number.
only multiple of 5 are allowed. example 5,10,15,20,25,30


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