BlackBerry Forums Support Community - 9 Digit alpha numeric PIN instead of 8

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jsmilde

03-23-2009 03:11 PM

9 Digit alpha numeric PIN instead of 8

Hi.
We recently purchased three new 8830's for our staff. When I do a PIN lookup, I get a 9 digit alpha numeric code rather than 8. However, the BB will only allow an 8 digit code when entering in contacts information.

Should we be eliminating one of the digits?

Thanks in advance to anyone who can help.

John

pshift

03-23-2009 04:26 PM

You might have one of those newer 8830's which are called 8830m. They ran out of 8-digit codes, apparently. Maybe a software fix is imminent?

Sith_Apprentice

03-24-2009 10:54 AM

Quote:

Originally Posted by jsmilde (Post 1330140)

Go to the main icon screen and hold ALT and type EACE. See what shows there for PIN/ESN (DEC and HEX)

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