BBM not installed in Bold 9900
 

bbm is not working, tried to install the BBM app several times from BB world,but not getting anything! in My World, it says: 'installed BBM v.8.5.1.8' ; when i go to open the BBM app, it says: ' Setting up BBM ' with that rotating uploading icon !! but nothing happens !

Re: BBM not installed in Bold 9900
 

There are old threads about upgrading BBM and the app icon not showing on the device, I don't remember.

First, as asked in the other thread, do you have a BlackBerry data plan?

When you have a BlackBerry data plan, here is what I would do if I were in your shoes.

Do a full backup.

Do a security wipe.

See if BBM shows as installed in device settings. If so, delete it.

Use the desktop software to install BBM. While you are there, install docs to go. Remove any apps or install others as desired.

Restore just your data. Do not restore settings.

Connect to BlackBerry World and install updates.

Re: BBM not installed in Bold 9900
 

Thank you, just downloaded the software and will go through it !

Re: BBM not installed in Bold 9900
 

You can do a battery pull after the download is complete. Sometimes it shows up after that.