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Pinksoh 01-23-2013 12:45 AM

Cant activate enterprise email or make calls and text
Long story short i lost my bb bold 2 a few months ago and finally my insurance paid me out just enough to buy a used phone off amazon.

I have been told by the seller that the phone is unlocked.

I can use the internet and bbm on the phone which doesnt seem to be an issue. It shows my network carrier at the top and the full network bars and if i check service status is says mobile network o2 -uk and coverage- 3G. How ever i cannot make no calls or texts. If i check mobile voice the status is un available and connection is not connected.

I have not been able to register my email address on enterprise email the reply i get is activation failed. ''An error was encountered when sending the activation transmission.'' When i make a call i get 'No service is currently available'. If i try to use the built in facebook app i get 'You are currently on a service plan that does not support this application, if you want to use this application please contact service provider to upgrade data plan'

I have a bbm bolt on which was added yesterday so i have no idea what the issue seems to be.

The phone seems to be registered to the wireless provider fine as when i go onto host and register now i get a msg saying your handheld has been registered.

Im confused, the set up for my first blackberry was a doddle and i dont understand why this is not working.


bisleri 01-23-2013 01:01 AM

Re: Cant activate enterprise email or make calls and text
Do you have a correct BB data plan or Provisioning in your account?

dc/dc 01-23-2013 08:13 AM

Re: Cant activate enterprise email or make calls and text
One thread is enough.

Now, to answer your question we need more information beyond what bisleri asked:
Are you on a contract tariff or PAYG?
Are you trying to set up your device with your work e-mail?
If so, are you on a business or personal tariff?
From which country did the device come?

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