IT Policy Status: Error - HELP
 

1st post here, but im not terribly noobish..

BES 4.1.2 on Windows 2003. Clean install, brand new. One user added, working fine.

Went to add second user - failed to apply IT policy, or forward messages. Tried to wipe the device, then try again - no go.

upgraded the firmware (8700c) to latest (4.1.0.377) - tried again, no go.

Asked Cingular to swap the BB (suspected a bunk phone and was looking for quickest return to service) - new phone - added, IT Policy applied, forwarded two messages, then started to "fail to forward"

resent IT policy - error in applying it, and im back to where I was yesterday on this issue.

BES with Exchange - one user is working fine (same store as this user - not a permissions thing at all that I can see)


Thanks in advance...

Chris

See if you can send the BB a PIN meessage. If you can't send a PIN message it's a provisioning issue and you need to call the carrier.

PIN to PIN works fine.

And if you wipe the device?

been done two two different devices now. Case opened with t support as well.

end result?