Unable to set up BBM
 

I am unable to set up BlacBerry Messesnger. Whenever I try to do it, it displays a message thus: "Cannot access bbm services. Check that your device date and time is correctly set, and try again."

I have checked and confirmed that both the time and the date settings are correct including the time zone, yet it refuses to set up.

Please, I need your urgent support to solve this irritating problem.

When first I encountered that problem saying bbm services cannot be accessed, I deleted the bbm app from my device and re-downloaded the latest version from Appworld. Yet it continues to show me that same message, failing to set up the bbm.

I'm using BB Torch 9800
OS version: v6.0.0.747

Thank you all in anticipation.
Posted via BlackBerryForums.com Mobile

Re: Unable to set up BBM
 

Yes I have active data plans of Etisalat and Airtel and I have tried both to no avail.
Posted via BlackBerryForums.com Mobile

Re: Unable to set up BBM
 

Your carrier(s) may be blocking this app. Your BlackBerry can only use one data plan at a time, so if you have your Etisalat SIM card in the phone it won't help if you have a working Airtel data plan. These are bonafide BlackBerry data plans, right? Not generic carrier data plans?

Re: Unable to set up BBM
 

Thank yo rambo47. This issue defies all solutions. Based on your assumption, I called Etisalat Customer Care to enquire whether they had blocked the app. They said it isn't possible for them to do that. They nonetheless reset my bb SIM settings to see whether it would help. Sadly the problem persists. Prior to that I had the phone flashed all to no avail. And surprisingly, if someone sends me a bbm message it shows 'D' meaning 'delivered' on his phone.

I don't know what to do honestly.
Posted via BlackBerryForums.com Mobile