"Could not Update Folder State"
Hey,
I'm getting about 30-100 BES Alert emails (I've set it to send to me, and only errors) a day here, with a message of: BlackBerry Messaging Agent [ServerName] Agent 1 (Application Event Long on BES): [Date Time] (AFFF4FE4) -> ([user]) Could not Update Folder State. TagId=###### The user in question hasn't complained or said anything. Of course, I have a few users who don't ever use their BBs... (why do they have them...?) I've tried finding info on this error but it seems that there isn't any detail about it anywhere. Like I said, the user hasn't complained at all, so no big deal. I just want the flood of alerts to stop if easily fixable. |
Same issues with Could not Update Folder State
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Well it could not update the folder stat, so that sounds like it could not save the information into the userxxx8217;s mailbox, or it could not update the information on the handheld.
If it is on the users mailbox, you would have to remove the user from the server add them back and re-Enterprise Activate. If the issue is on the HH then a security wipe and Enterprise Activation. Either way it is a bit of works. And you will have to get the user involved in one what or another. |
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