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Search took 5.89 seconds. Search: Posts Made By: CarterTan
Forum: BES Admin Corner 12-28-2008, 08:44 PM
Replies: 11
Views: 4,889
Posted By CarterTan
Basically, when DST occurs, you will need to...

Basically, when DST occurs, you will need to update your CDO.dll from MS, your OS of your server, the BlackBerry Enterprise Server and the devices as well.

This is because sometimes, different...
Forum: BES Admin Corner 12-28-2008, 08:38 PM
Replies: 9
Views: 1,712
Posted By CarterTan
After you have activated all your users on the...

After you have activated all your users on the new BES, you can use the BlackBerry Server config to change the the SRP to your old SRP ID. The SRP ID should work.
Forum: BES Admin Corner 12-28-2008, 08:35 PM
Replies: 2
Views: 910
Posted By CarterTan
You might have change the password for you...

You might have change the password for you BESAdmin account.
Forum: BES Admin Corner 12-28-2008, 08:24 PM
Replies: 2
Views: 910
Posted By CarterTan
Refer to knowledge base article from RIM: KB04045...

Refer to knowledge base article from RIM: KB04045

The login account specified during the installation of the BlackBerry User Administration Service is incorrect.

Resolution
Complete the...
Forum: BES Admin Corner 12-28-2008, 08:22 PM
Replies: 9
Views: 1,712
Posted By CarterTan
BTW which version of BES are you using?? For...

BTW which version of BES are you using??

For your information, when you change the BES name and when you perform a cutover to the new server, the installation will not be able to point to the SRP...
Forum: BES Admin Corner 12-28-2008, 08:20 PM
Replies: 9
Views: 1,712
Posted By CarterTan
If you were to move over to a new Configuration...

If you were to move over to a new Configuration DB, you will need to reactivate all the BlackBerry users again.

I will recommend to perform a backup of that database, create a blank database on...
Forum: BES Admin Corner 12-25-2008, 09:20 AM
Replies: 7
Views: 2,070
Posted By CarterTan
It may work for you but in RIM's support matrix...

It may work for you but in RIM's support matrix and if you were to contact them for support, they will tell you that it is not supported.

Btw, I have came across an admin friend of mine who...
Forum: BES Admin Corner 12-25-2008, 01:04 AM
Replies: 6
Views: 1,927
Posted By CarterTan
For moving users from one Exchange Mailbox store...

For moving users from one Exchange Mailbox store to a different mailbox store within the same Exchange, HandheldCleanup is not required.

You will only be required to restart all the BlackBerry...
Forum: BES Admin Corner 12-25-2008, 01:02 AM
Replies: 1
Views: 1,461
Posted By CarterTan
You can add it in BlackBerry Manager > BlackBerry...

You can add it in BlackBerry Manager > BlackBerry Domain > Global Tab > Account > License management.
Forum: BES Admin Corner 12-25-2008, 12:57 AM
Replies: 5
Views: 866
Posted By CarterTan
The theoretical maximum amount is 2000 users for...

The theoretical maximum amount is 2000 users for a BES server.
1 BES running on full SQL can have up to 5 Agents
1 Agent can theoretically support up to 400 users
1 MAPI thread can support up to...
Forum: BES Admin Corner 12-25-2008, 12:46 AM
Replies: 8
Views: 12,805
Posted By CarterTan
In Active Directory, the BESAdmin needs to have...

In Active Directory, the BESAdmin needs to have the Send as permissions applied in the Domain Level or OU level where all the BlackBerry users are located.

As for Exchange permissions:
1. Send as...
Forum: BES Admin Corner 12-25-2008, 12:39 AM
Replies: 7
Views: 2,070
Posted By CarterTan
Exchange 2007 is not supported for BES 4.1.1 and...

Exchange 2007 is not supported for BES 4.1.1 and therefore I will advise that upgrade the BES to 4.1.5 and above before moving your users from Exchange 2003 to Exchange 2007.

After that move is...
Forum: BES Admin Corner 12-24-2008, 04:10 AM
Replies: 6
Views: 1,927
Posted By CarterTan
Please run handheld cleanup for each and every...

Please run handheld cleanup for each and every user moved. This is required when you move users from one Exchange to another Exchange. Please refer to KB00140 from BTSC.
Forum: BES Admin Corner 12-24-2008, 04:06 AM
Replies: 15
Views: 7,641
Posted By CarterTan
It is not recommended to have more than 15users...

It is not recommended to have more than 15users on a BES which is residing on the Exchange.

This applies to BPS as well because imagine the impact on the Exchange and BES when the workload of...
Forum: BES Admin Corner 12-24-2008, 04:00 AM
Replies: 10
Views: 4,192
Posted By CarterTan
You should use the BlackBerry Resource Kit which...

You should use the BlackBerry Resource Kit which can be downloaded from the BlackBerry site.

It can track the amount of data, the IT Policy enforced, the IT Policy settings in the the IT Policy.
Forum: BES Admin Corner 12-24-2008, 03:58 AM
Replies: 13
Views: 4,249
Posted By CarterTan
The polling time on a Domino BES is every 20secs...

The polling time on a Domino BES is every 20secs when the mailbox is inactive, meaning to say when there are no new mails and 7 seconds when there are new mails.

For example, after 20secs, the...
Forum: General 9000 Series Discussion - Bold 12-24-2008, 03:51 AM
Replies: 10
Views: 1,660
Posted By CarterTan
Do you happen to have Roxio or Sonic related...

Do you happen to have Roxio or Sonic related software on your computer?

If you have, remove it and attempt to reinstall it, as the version that comes with the Bold might be a more updated version,...
Forum: BES Admin Corner 12-23-2008, 08:17 PM
Replies: 10
Views: 3,627
Posted By CarterTan
Hey Sniffs, please use this as a workaround:...

Hey Sniffs,

please use this as a workaround:

Create a second shared software folder on the BlackBerry Enterprise Server that will contain the second version of the application. A separate...
Forum: BES Admin Corner 12-23-2008, 07:28 PM
Replies: 3
Views: 1,132
Posted By CarterTan
You need to be on BES 4.1.5 and above in order to...

You need to be on BES 4.1.5 and above in order to support HTML emails for BES users. As BPS is in 4.1.4 version, it will not be able to support HTML emails.

You will need to upgrade to a full BES...
Forum: BES Admin Corner 12-23-2008, 06:55 PM
Replies: 4
Views: 976
Posted By CarterTan
Microsoft has nevered encouraged user to install...

Microsoft has nevered encouraged user to install Outlook on Exchange as it will affect the MAPI subsystem and CDO. Same goes for the BES as ESM or MAPI Subsystem and CDO are on the BES when you...
Forum: BES Admin Corner 12-23-2008, 06:51 PM
Replies: 6
Views: 11,823
Posted By CarterTan
You might want to check with your BES Admin if...

You might want to check with your BES Admin if any other users are affected by this issue.

Check the Sync Service on the BlackBerry Enterprise Server to verify if it is running. Task and Memos...
Forum: BES Admin Corner 12-23-2008, 06:23 PM
Replies: 1
Views: 1,043
Posted By CarterTan
Maybe you can run handheldcleanup tool on the...

Maybe you can run handheldcleanup tool on the BlackBerry Enterprise Server and verify if that will help.

That is actually used when any user is moved from one Exchange to another Exchange.
...
Forum: BES Admin Corner 12-23-2008, 02:52 AM
Replies: 1
Views: 1,218
Posted By CarterTan
At the moment now, install BPS into Windows...

At the moment now, install BPS into Windows Server 2008 is not supported and it might have issues.

But if you were to install it in a Windows Server 2003 server, which is residing in a Windows...
Forum: BES Admin Corner 12-16-2008, 03:48 AM
Replies: 12
Views: 8,122
Posted By CarterTan
Wireless Backup will backup certain items like...

Wireless Backup will backup certain items like Profile settings, Theme settings, etc. It does not backup the content store of your device.

As for the PIM items, they are actually residing in the...
Forum: BES Admin Corner 12-16-2008, 03:40 AM
Replies: 2
Views: 689
Posted By CarterTan
This is not possible on the BlackBerry Server at...

This is not possible on the BlackBerry Server at the moment. The BlackBerry Enterprise Server only supports wireless sync of PIM items at the moment. You will not be able to access to shared...
Forum: BES Admin Corner 12-16-2008, 03:36 AM
Replies: 12
Views: 2,682
Posted By CarterTan
I will always recommend BESAdmin to backup their...

I will always recommend BESAdmin to backup their BlackBerry Configuration Database before performing an upgrade of service packs. If the upgrade fails, you can always roll back to the previous...
Forum: BES Admin Corner 12-16-2008, 03:27 AM
Replies: 2
Views: 1,724
Posted By CarterTan
Upgrade your device software to v4.5 and use...

Upgrade your device software to v4.5 and use Desktop Manager v4.7.

In command prompt, point to the dir by cd C:\Program Files\Common Files\Research In Motion\Apploader

Type in the following...
Forum: General 9500 Series Discussion - Storm 12-04-2008, 11:03 AM
Replies: 25
Views: 11,934
Posted By CarterTan
Did you delete the BlackBerry.kext and...

Did you delete the BlackBerry.kext and BlackBerryUSB.kext before you have installed the updated drivers? you need to perform that before you install the driver update. Furthermore, disable the MTP...
Forum: BES Admin Corner 10-21-2008, 02:47 AM
Replies: 7
Views: 2,959
Posted By CarterTan
Since you are moving mailbox from one Exchange...

Since you are moving mailbox from one Exchange server to another Exchange Server, I will suggest for you to run a handheld cleanup. Please refer to this kb00140 in BTSC. It will guide you to perform...
Forum: General 9500 Series Discussion - Storm 10-21-2008, 02:26 AM
Replies: 22
Views: 10,652
Posted By CarterTan
A 2.5G base station can cover up to 35km as...

A 2.5G base station can cover up to 35km as compared to a 3G base station, which can only cover up to 5km. More base stations are required to be implemented as the further the coverage a 3G device...
Showing results 1 to 30 of 30

 
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