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Search took 0.02 seconds. Search: Posts Made By: Mogsy
Forum: BES Admin Corner 08-24-2009, 05:50 AM
Replies: 1
Views: 3,125
Posted By Mogsy
Exclamation BES 5.0 - PIN Messaging Alert setup

Still fumbling in the dark regarding using BES 5.0, but with recent issues with our Exchange 2003 server, i find it handy that at least v5.0 allows me to send PIN messages to all my users, to let...
Forum: BES Admin Corner 07-29-2009, 12:12 PM
Replies: 10
Views: 5,243
Posted By Mogsy
i know what i saw, and i replicated it -- the...

i know what i saw, and i replicated it -- the kill handset command removed the OS, similar white screen of death you get with an error code and red circle with a slash through it. this was on 7130...
Forum: BES Admin Corner 07-24-2009, 05:51 AM
Replies: 11
Views: 1,303
Posted By Mogsy
To wipe a device go to Options, Security Option,...

To wipe a device go to Options, Security Option, General Settings and then right click or use the BB logo button depending on handheld, and choose Wipe Handheld -- you need to type 'blackberry' to...
Forum: BES Admin Corner 07-24-2009, 05:36 AM
Replies: 10
Views: 5,243
Posted By Mogsy
kill command DOES render the handset useless, i...

kill command DOES render the handset useless, i have used this 3 times, once we actually got the handset back from the resort our staff member lost it at - it removes everything, including the OS, so...
Forum: BES Admin Corner 07-13-2009, 08:48 AM
Replies: 5
Views: 1,975
Posted By Mogsy
i had a similar issue, had to access all the...

i had a similar issue, had to access all the pages in normal HTTP (port 80), obvious a security issue with port 443 & IIS.
Forum: BES Admin Corner 07-13-2009, 08:47 AM
Replies: 1
Views: 957
Posted By Mogsy
also depends on whether your carrier...

also depends on whether your carrier allows/supports this. I know Vodafone in the UK do support this, but at the major expense of data usage. Even with English only OS with all the add-ons such as...
Forum: BES Admin Corner 07-10-2009, 09:09 AM
Replies: 3
Views: 1,726
Posted By Mogsy
i can get the ALX file for Docs to Go for the...

i can get the ALX file for Docs to Go for the latest 1.007 that i need, along with the latest Google Maps ALX files - how do these get added into a BES 5.0 server to be able to deploy to all handsets...
Forum: BES Admin Corner 07-10-2009, 09:06 AM
Replies: 3
Views: 1,179
Posted By Mogsy
i have a similar issue with some users, mine...

i have a similar issue with some users, mine reconciles ok every hour or so, but some staff report that they can still have mail from days ago on the device, those with the issue have 8100 Pearl...
Forum: BES Admin Corner 07-10-2009, 09:01 AM
Replies: 3
Views: 1,047
Posted By Mogsy
it might get messy, given that the data will...

it might get messy, given that the data will replicate to their exchange mailbox/client, so their calendar & address book/contacts will have personal and work related entries. I wasn't sure if...
Forum: BES Admin Corner 07-10-2009, 06:05 AM
Replies: 7
Views: 1,092
Posted By Mogsy
Options, Advanced Option and then SIM card -...

Options, Advanced Option and then SIM card - there should be a number entry there, which gets fed back to the BES (if not Menu button and edit SIM number). I had this with a few handsets, and now...
Forum: BES Admin Corner 07-10-2009, 05:41 AM
Replies: 17
Views: 2,695
Posted By Mogsy
i usually have the handset connected to the BES...

i usually have the handset connected to the BES server, as we normally check the OS version is up to date before issuing, and when i had BES 4.0, we used the handset manager to assign the handset to...
Forum: BES Admin Corner 07-02-2009, 09:06 AM
Replies: 9
Views: 3,177
Posted By Mogsy
simply tell the user to to use the look-up...

simply tell the user to to use the look-up feature when typing emails -- why would they want to stop this feature. I agree, tell them not possible and move on.
Forum: BES Admin Corner 07-02-2009, 08:55 AM
Replies: 22
Views: 2,219
Posted By Mogsy
i have this type of issue before, it's either...

i have this type of issue before, it's either been service book issues (BES Admin can resend them) or dock with PC and use Desktop Manager to assist.

Alternative is to wipe the handheld and either...
Forum: BES Admin Corner 07-02-2009, 08:46 AM
Replies: 4
Views: 923
Posted By Mogsy
sounds like your US staff are synch'ing direct...

sounds like your US staff are synch'ing direct with the server and not via wireless.
Forum: BES Admin Corner 07-02-2009, 08:42 AM
Replies: 8
Views: 1,699
Posted By Mogsy
Vodafone and my dealer instructed me on upgrading...

Vodafone and my dealer instructed me on upgrading recently to 5.0, that i had to have 4.0 to its latest SP, which i did (4.0.7). I did a full backup and then followed the upgrade PDF's to...
Forum: BES Admin Corner 06-29-2009, 02:40 AM
Replies: 3
Views: 1,726
Posted By Mogsy
it is running, found on the v4.4 OS you need to...

it is running, found on the v4.4 OS you need to register Docs to Go and then do a free update to 1.08 (from 1.00) to make it 2007 compliant, and then it opens Word 2007 files (poor quality if you use...
Forum: BES Admin Corner 06-26-2009, 09:59 AM
Replies: 3
Views: 1,726
Posted By Mogsy
BES 5.0 upgrade done - Word 2007 attachments canot be read

I have recently upgraded my BES from 4.07 to 5.0 mr1, and we recently completed an Office 2007 roll-out. We currently run Outlook 2007 and Exchange 2003. I can open the Word 2007 files on my Bold,...
Forum: BES Admin Corner 06-26-2009, 05:55 AM
Replies: 3
Views: 1,596
Posted By Mogsy
there seems to be a lot of 'features' not...

there seems to be a lot of 'features' not available on BES 5.0
Forum: BES Admin Corner 06-26-2009, 05:40 AM
Replies: 9
Views: 2,951
Posted By Mogsy
in my case the only user account available is the...

in my case the only user account available is the BESAdmin account used on the server. That's as far as i have got.
Forum: BES Admin Corner 06-26-2009, 05:38 AM
Replies: 12
Views: 2,213
Posted By Mogsy
I agree, in the same boat, just came from 4.0.7...

I agree, in the same boat, just came from 4.0.7 to 5.0 MR1, and what a shock, wasn;t expecting such a poor interface (never mind the hassle with HTTPS). I need what SNA77 said, to see what handsets...
Forum: BlackBerry Network 08-20-2008, 03:20 AM
Replies: 1
Views: 2,403
Posted By Mogsy
you should be able to remove the service books as...

you should be able to remove the service books as required to stop this, but usually the handsets are locked as to a BIS personal or BES enterprise device, which isn't going to help you, you will...
Forum: BES Admin Corner 08-20-2008, 03:07 AM
Replies: 15
Views: 2,883
Posted By Mogsy
Yep just get the 4.07 download, and add to your...

Yep just get the 4.07 download, and add to your mix, i am in the same boat, running 4.07 with almost all handsets up to 4.2.2, attachment service works fine, had three older Pearls on 4.1 and they...
Forum: BES Admin Corner 08-19-2008, 10:54 AM
Replies: 1
Views: 1,145
Posted By Mogsy
i have been having similar issues, but it was...

i have been having similar issues, but it was related to the Internet Browsing service not being set correctly at the carrier/service provider end. When you activate the handsets, make sure the...
Forum: BES Admin Corner 08-18-2008, 09:42 AM
Replies: 18
Views: 5,737
Posted By Mogsy
as far as i know, its a free upgrade if you are...

as far as i know, its a free upgrade if you are already on v4.1.xx but if you are on v4.0.xx then you have to pay to upgrade apparently.

:-(
Forum: BES Admin Corner 08-18-2008, 09:36 AM
Replies: 5
Views: 3,277
Posted By Mogsy
double post

double post
Forum: BES Admin Corner 08-18-2008, 09:34 AM
Replies: 5
Views: 3,277
Posted By Mogsy
you should cancel the activation on the handset,...

you should cancel the activation on the handset, then set a pwd on the BES server for the user, and then manually choose the Enterprise Activation from the advanced menu and enter the users email...
Forum: BES Admin Corner 08-18-2008, 09:32 AM
Replies: 4
Views: 1,072
Posted By Mogsy
Try docking one of their handsets and...

Try docking one of their handsets and synch/update with Desktop Manager and see if the reconcile option returns, its tied to the Desktop (CMIME) service book, delete it on handset, dock and it should...
Forum: BES Admin Corner 08-18-2008, 08:57 AM
Replies: 4
Views: 1,225
Posted By Mogsy
Contact your Voda support team, and give them the...

Contact your Voda support team, and give them the problem and sim or PIN number -- i have had a few issues like this, over the last few weeks, when upgrading users from old handsets like 7130 to 8100...
Forum: General Legacy Device Discussion 01-23-2008, 05:15 AM
Replies: 10
Views: 3,823
Posted By Mogsy
excellent procedure, i just used the reload trick...

excellent procedure, i just used the reload trick for an 8700v, that Voda said should be thrown away, as all i was getting was the red flashing light, after an unsuccessful firmware upgrade.

I...
Forum: General BlackBerry Discussion 01-23-2008, 04:21 AM
Replies: 1
Views: 2,595
Posted By Mogsy
i had a few unruly handsets whose contacts on...

i had a few unruly handsets whose contacts on Outlook didn't match what the handset had. Easy way to do it is disable the wireless synch on the BES for that users account/mailbox, then do the same...
Forum: BES Admin Corner 04-13-2007, 05:34 AM
Replies: 14
Views: 10,721
Posted By Mogsy
I got this error as well after upgrading to 4.0...

I got this error as well after upgrading to 4.0 SP6. I was missing the Jave path in the registry entry, having got an error during the install saying no version of Jave had been found, despite...
Forum: General 8100 Series Discussion - Pearl 02-19-2007, 06:26 AM
Replies: 20
Views: 3,671
Posted By Mogsy
Yes call your carrier, this usually happens when...

Yes call your carrier, this usually happens when the handset loses its BB APN connections, or its not setup correctly.

Normally they ask that you drop the wireless link while they do this to give...
Forum: General 8100 Series Discussion - Pearl 02-19-2007, 06:22 AM
Replies: 1
Views: 555
Posted By Mogsy
I had this issue when we got our first Pearl for...

I had this issue when we got our first Pearl for the MD, just install the supplied CD or d/l 4.2 desktop software, and install it on the BES server, this will 'issue' the BES server with the right...
Forum: General 8100 Series Discussion - Pearl 11-21-2006, 11:37 AM
Replies: 1
Views: 544
Posted By Mogsy
As far as I know, you need a license per handset,...

As far as I know, you need a license per handset, as its thos that are assigned to the user. You would have trouble swapping between the 2 handsets with 1 sim, as the BES builds up a profile for you...
Forum: BES Admin Corner 08-24-2006, 05:20 AM
Replies: 2
Views: 1,029
Posted By Mogsy
I use Diskeeper 9.0 on all our servers, and the...

I use Diskeeper 9.0 on all our servers, and the BES gets done every few weeks. It can get badly fragged, but the best update was done via the DK admin menu, when I got warned teh MFT table was...
Forum: General Legacy Device Discussion 05-10-2006, 05:12 AM
Replies: 5
Views: 3,967
Posted By Mogsy
I have the same issue, and d/l the vodafone...

I have the same issue, and d/l the vodafone software from the Blackberry website for the 8700 i am trying to restore, but its older than the version it had before i nuked it, by a few revs -- still...
Forum: General BlackBerry Discussion 05-10-2006, 05:10 AM
Replies: 18
Views: 27,306
Posted By Mogsy
Ok now having tested the NUKE function on BES...

Ok now having tested the NUKE function on BES 4.......how do u un-nuke the handset. I need to issue this handset, and i have downloaded the Voafone 8700V software, but its not quite the latest...
Forum: BlackBerry Guides 05-10-2006, 03:38 AM
Replies: 13
Views: 52,440
Posted By Mogsy
Angry Any new updates on this, i am in the same boat???...

Any new updates on this, i am in the same boat??? New 8700v handsets, connected to BES 4 and using Exchange 2003 and OUtlook 2003. Mail stuck on handset, not reconciling, either via wireless or DM...
Forum: General Legacy Device Discussion 05-10-2006, 03:29 AM
Replies: 4
Views: 1,541
Posted By Mogsy
Email Reconcil

I have setup 5 8700V handsets to use BES 4, attached to our Exchange 2003 SP2 server, and everything appears to work fine, however, when you start moving, deleting and filing mail on your Outlook...
Forum: New Members Forum 05-09-2006, 03:51 AM
Replies: 2
Views: 917
Posted By Mogsy
Hello from new 8700v user in Scotland

Just a quick hello, and a very grateful IT Manager in finding this forum.

Currently running BES 4 in our office and rolling out 8700v handsets to my users.
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