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Forum: BES Admin Corner 05-17-2016, 04:42 AM
Replies: 0
Views: 8,330
Posted By ppittman
Re: BES12 - IOS devices dot activating

We have recently built a BES 12.4.1 Lotus Notes environment using Traveler and a separate BES Router.

We have configured the profiles etc. but each time we try to activate a device we are seeing...
Forum: BES Admin Corner 05-17-2016, 04:34 AM
Replies: 0
Views: 8,856
Posted By ppittman
BES12 - IOS devices not activating

We have recently built a BES 12.4.1 Lotus Notes environment using Traveler and a separate BES Router.

We have configured the profiles etc. but each time we try to activate a device we are seeing...
Forum: BES Admin Corner 03-03-2016, 05:51 AM
Replies: 5
Views: 14,378
Posted By ppittman
Re: Readiness Tool

Brand new server that has nothing but the OS installed on it.

The SQL server does already have a BES 5 DB on it so maybe that is the issue?

The new DB has already been created but called...
Forum: BES Admin Corner 03-02-2016, 04:45 AM
Replies: 5
Views: 14,378
Posted By ppittman
Re: Readiness Tool

Nothing has been installed yet. I was just running the Readiness Tool to check the requirements.
Forum: BES Admin Corner 02-12-2016, 06:30 AM
Replies: 5
Views: 14,378
Posted By ppittman
Readiness Tool

I have copied the BES 12.4.0 package onto a server ready for install but when i run the Readiness Tool i receive the follwing error in the Installation Requirements screen.

System Verification...
Forum: BES Admin Corner 07-16-2014, 10:45 AM
Replies: 4
Views: 4,257
Posted By ppittman
Re: Maintenance Release 8 for SP4

Update from RIM.

With the release of BlackBerry Enterprise Server 5.0.4 MR8 we are incorporating more use of JBoss where we will see an increase in memory usage for the BlackBerry Administration...
Forum: BES Admin Corner 07-16-2014, 03:39 AM
Replies: 4
Views: 4,257
Posted By ppittman
Re: Maintenance Release 8 for SP4

At the moment it is running at 1,240,232. This is on a test server with only one user and no BAS consoles open.

BAS-NCC reached 250k yesterday but has dropped down to 161k today.

My worry is...
Forum: BES Admin Corner 07-15-2014, 05:03 AM
Replies: 4
Views: 4,257
Posted By ppittman
Maintenance Release 8 for SP4

Just installed MR8 onto a BES 5 SP4 for Exchange and i have noticed that the BAS-AS process is now using 1GB of memory whereas pre MR8 it was down at roughly 700k. The BAS-NCC process is now using...
Forum: BES Admin Corner 10-17-2013, 10:47 AM
Replies: 1
Views: 2,512
Posted By ppittman
BES 5.0.3 DB Migration

Currently having a battle with a client that is going to be migrating the BES SQL DB.

They plan to re-point the existing server to new storage infrastructure, first by virtualising via the USP-V...
Forum: BES Admin Corner 09-03-2012, 09:13 AM
Replies: 1
Views: 1,863
Posted By ppittman
Redirection disables automatically

Customer is Currently running BES 5.0.3 MR6 and has mentioned recently that they are seeing a lot of accounts that have had the redirection disabled by the BES.

Cant seem to find any mentions of...
Forum: Aftermarket Software 08-29-2012, 07:29 AM
Replies: 2
Views: 12,209
Posted By ppittman
Re: British Airways Application

Yep...............no reply!

Im going to try a Default ACP as the settings I am using were taken from another client also running CESG IT Policies.

What i would like to know is how do i track...
Forum: Aftermarket Software 08-29-2012, 04:34 AM
Replies: 2
Views: 12,209
Posted By ppittman
British Airways Application

Hi,

I have just added this to a BES for wireless deployment but can only get it to work on 4.5 OS handhelds. The application appears to deploy successfully but locks up when trying to use on OS5...
Forum: BES Admin Corner 07-16-2012, 05:31 AM
Replies: 3
Views: 1,291
Posted By ppittman
Re: Auditing Password changes

Hi,

The client has 40 admin staff that all have the ability to send OTA passwords to devices. A user had his password changed recently without requesting it and the client are trying to find out...
Forum: BES Admin Corner 07-06-2012, 08:23 AM
Replies: 3
Views: 1,291
Posted By ppittman
Auditing Password changes

Is it possible to audit OTA passwords from the BAS to see which particular admin user administered the command. Is it stored in any of the Log files?
Forum: General 9800 Series Discussion - Torch 10-20-2011, 02:23 AM
Replies: 1
Views: 1,466
Posted By ppittman
Re: 9860 Calendar Issue

Ok, sussed it. Wireless Synch was switched off for the calendar. :oops:
Forum: General 9800 Series Discussion - Torch 10-19-2011, 10:24 AM
Replies: 1
Views: 1,466
Posted By ppittman
9860 Calendar Issue

Im in the process of UAT testing a 9860 for a client on Exchange but when i send a meeting invite, it comes to the device as an email and you can only 'reply' etc. and not 'accept or decline'....
Forum: BES Admin Corner 10-07-2011, 10:00 AM
Replies: 1
Views: 1,909
Posted By ppittman
BIS on BES

Are there any KB's with documentation for using BIS on BES?

One of my clients is looking at “lone worker protection” and they want to introduce extra features of the service which will be...
Forum: BES Admin Corner 09-22-2011, 08:35 AM
Replies: 0
Views: 1,342
Posted By ppittman
Disappearing BAS entries

When i log in as the SVC account with full privs, I can expand 'Attached Devices' to get 'Overview'.

When i log in as myself with a newly created Senior Helpdesk Role with 'Assign the current...
Forum: BES Admin Corner 07-19-2011, 09:57 AM
Replies: 1
Views: 1,157
Posted By ppittman
Policy Change - Social Feeds

Can someone tell me what policy rule I need to set to remove access to the social feeds and youtube apps on a 9300 running on BES 4.1.7?

This is for a client that has requested all social feeds,...
Forum: BES Admin Corner 05-11-2011, 01:50 PM
Replies: 2
Views: 2,837
Posted By ppittman
Re: Correct profile for Handheldcleanup tool

BlackberryManager is the one i use.
Forum: BES Admin Corner 05-11-2011, 09:34 AM
Replies: 0
Views: 745
Posted By ppittman
SQL Report

Does anyone know which table in the SQL database contains a list of all administrators added using role assignment as my client has over 60 administrators and would like a list of them all?

This...
Forum: BES Admin Corner 02-22-2011, 04:31 AM
Replies: 3
Views: 1,387
Posted By ppittman
Re: March DST

Hi,

cdo.dll is 6.5.8190.0
mapi32.dll is 1.0.2536.0
exmapi32.dll is 6.5.8190.0
Forum: BES Admin Corner 02-21-2011, 01:01 PM
Replies: 3
Views: 1,387
Posted By ppittman
March DST

Hello,

Im being asked by a client to ensure we dont experience any issues with the March DST change as we did last October. I have the latest version of the Exchangemapicdo.exe loaded but is there...
Forum: Hardware & Accessories 11-16-2010, 12:32 PM
Replies: 0
Views: 10,768
Posted By ppittman
Unable to detect certain handhelds

Hi,

I can currently connect an O2 9000 and 8310 without any issues to my laptop but for some reason cannot detect a Voda 9000 or an O2 8520.

I am running BB DM 5.0.1 and have loaded all the...
Forum: BES Admin Corner 11-05-2010, 10:04 AM
Replies: 2
Views: 1,113
Posted By ppittman
Checked on another couple of accounts we support...

Checked on another couple of accounts we support and the BES sql account on all of them has sysadmin rights.
Forum: BES Admin Corner 11-05-2010, 05:29 AM
Replies: 2
Views: 1,145
Posted By ppittman
Just recieved this back from O2 tech guys:- ...

Just recieved this back from O2 tech guys:-

KB17896-Increased log size seen in the MAGT logs caused by "Invalid log entry - Level 15" log lines...
Forum: BES Admin Corner 11-04-2010, 09:41 AM
Replies: 2
Views: 1,113
Posted By ppittman
Changing the SQL login and password

Been using the SA account for BES SQL login so need to change this. Once the new accont has been created in the BES database is the new configuration straightforward setting up?

Stop Blackberry...
Forum: BES Admin Corner 11-04-2010, 04:41 AM
Replies: 2
Views: 1,145
Posted By ppittman
Post SP 7 Upgrade Issue

Good Morning,

Since recently updating our BES to 4.1.7 MR2 I have been receiving the follow errors for various users:-


<N/A> | BlackBerry Messaging Agent H**-********** Agent 2 (Application...
Forum: BES Admin Corner 11-04-2010, 04:39 AM
Replies: 10
Views: 4,217
Posted By ppittman
I loaded 6.5.8190.0 last week as DST was causing...

I loaded 6.5.8190.0 last week as DST was causing major issues for us. No errors or problems encountered yet.
Forum: BES Admin Corner 10-27-2010, 01:33 AM
Replies: 10
Views: 2,497
Posted By ppittman
Couldnt load ESM SP2 as the servers are 64bit. ...

Couldnt load ESM SP2 as the servers are 64bit.

Just trying to work out why the original BES admin guy would install 1.2.1 but use an old cdo.dll?

Its all working now tho.
Forum: BES Admin Corner 10-26-2010, 02:28 PM
Replies: 5
Views: 2,994
Posted By ppittman
If you are running 4.1.6 apply the SP 7 upgrade....

If you are running 4.1.6 apply the SP 7 upgrade. I had this on 2 of my accounts and the upgrade resolved the problem. Only seemed to happen on devices with codes of 4.6 and above.
Forum: BES Admin Corner 10-26-2010, 02:00 PM
Replies: 3
Views: 2,232
Posted By ppittman
Just installed exchangemapicdo.exe 1.2.1 with the...

Just installed exchangemapicdo.exe 1.2.1 with the cdo.dll of 6.5.8039.0 and that has resolved the DST issue for me.
Forum: BES Admin Corner 10-26-2010, 01:45 PM
Replies: 10
Views: 2,497
Posted By ppittman
For some reason CDO 1.2.1 had already been...

For some reason CDO 1.2.1 had already been installed but cdo.dll was currently at version 6.5.7638.2. I think this may have been due to the exchange server having the same on it at the time of the...
Forum: BES Admin Corner 10-26-2010, 11:00 AM
Replies: 10
Views: 2,497
Posted By ppittman
Exchange 2003 SP2 at the moment. Unfortunately,...

Exchange 2003 SP2 at the moment. Unfortunately, we cannot make any changes to the exchange server.
Forum: BES Admin Corner 10-26-2010, 10:12 AM
Replies: 10
Views: 2,497
Posted By ppittman
OK, any problems with having 6.5.8039.0 on the...

OK, any problems with having 6.5.8039.0 on the BES and 6.5.7655.7 on the Exchange server?
Forum: BES Admin Corner 10-26-2010, 08:01 AM
Replies: 3
Views: 2,232
Posted By ppittman
Having the same issue on 4.1.7 and Exchange 2003....

Having the same issue on 4.1.7 and Exchange 2003. According to O2, it is because this year there are 5 Sundays in October.
Forum: BES Admin Corner 10-26-2010, 06:56 AM
Replies: 10
Views: 2,497
Posted By ppittman
But does that include the CDO of 6.5.8*** which...

But does that include the CDO of 6.5.8*** which will put the BES higher than the Exchange CDO?
Forum: BES Admin Corner 10-26-2010, 05:59 AM
Replies: 10
Views: 2,497
Posted By ppittman
Cdo 6.5.7654.1

Hi, trying to locate the CDO.DLL of 6.5.7654.1 as the Exchange servers are currently at 6.5.7655.7 and the BES are still at 6.5.7638.2.

I cant upgrade to exchangemapicdo 1.2.1 as the Exchange...
Forum: BES Admin Corner 10-01-2010, 03:13 AM
Replies: 6
Views: 1,632
Posted By ppittman
Unfortunately im not allowed to touch the SQL...

Unfortunately im not allowed to touch the SQL server and to get one of the SQL team to run an upgrade for me is a big no no!

The client will just have to accept an hours downtime at least while i...
Forum: BES Admin Corner 10-01-2010, 01:10 AM
Replies: 6
Views: 1,632
Posted By ppittman
Slight delay on testing MR3 in our test...

Slight delay on testing MR3 in our test department so will just go with MR2 for now.

What would happen to any 4.1.6 servers that are operational during the 4.1.7 schema upgrade? Would i need to...
Forum: BES Admin Corner 09-29-2010, 08:59 AM
Replies: 6
Views: 1,632
Posted By ppittman
Hi, Yes, all 6 BES use the same SQL...

Hi,

Yes, all 6 BES use the same SQL database. I have tried to explain to the customer that we need to bring all 6 BES down at the same time, backup the SQL DB and then install SP7 & MR2 to each...
Forum: BES Admin Corner 09-29-2010, 07:13 AM
Replies: 6
Views: 1,632
Posted By ppittman
Rolling 4.1.7 upgrade

Hi,

Has anyone experienced any issues carrying out a rolling 4.1.6 to 4.1.7 upgrade?

Any sync issues with a 4.1.6 BES once the schema has been upgraded to 4.1.7?

I have 6 4.1.6 BES to...
Forum: BES Admin Corner 09-29-2010, 05:44 AM
Replies: 1
Views: 2,105
Posted By ppittman
BES and Domain Controllers

Hi,

Can a BES operate ok if the AD and MAPI connections are on different DC's running different OS? NSPI connections are going to be set to 18000 for the 2008 DC's as currently have nearly 8,000...
Forum: BES Admin Corner 05-07-2009, 05:52 AM
Replies: 0
Views: 874
Posted By ppittman
HTTPS Connection

Hi,

I am trying to connect to the following URL via a Blackberry but receive the HTTP Error 400: Bad Request error:-

https://www.vroomuk.com/

I can connect to the site via the company...
Forum: BES Admin Corner 03-24-2009, 03:23 AM
Replies: 3
Views: 3,478
Posted By ppittman
Still 4.0.6 im afraid.....think i may just...

Still 4.0.6 im afraid.....think i may just re-enable auto resend temporarily.
Forum: BES Admin Corner 03-24-2009, 02:15 AM
Replies: 3
Views: 3,478
Posted By ppittman
IT Policy re-send

Hi, can anyone tell me the quickest way to resend the IT Policy to numerous accounts using 6 different IT Policies?

Will a reboot of the BES do this?

Automatic re-send is currently disabled as...
Forum: BES Admin Corner 12-18-2008, 06:42 AM
Replies: 2
Views: 2,358
Posted By ppittman
Many thanks. I have found the article.

Many thanks. I have found the article.
Forum: BES Admin Corner 12-18-2008, 04:51 AM
Replies: 2
Views: 2,358
Posted By ppittman
Removing Blackberry Enterprise Server

I am in the process of removing my current DR BES and reinstalling with a new SRP to be used as a live server.
Is the process of removing BES as simple as just removing from Control Panel,...
Forum: BES Admin Corner 10-17-2008, 03:02 AM
Replies: 1
Views: 1,098
Posted By ppittman
Kb948496

Has anyone applied this hotfix to any of their BES servers and if so have they noticed any improvements or problems since the installation?

This is only for servers running Windows 2003 OS with...
Forum: General 8300 Series Discussion - Curve 04-23-2008, 07:40 AM
Replies: 0
Views: 627
Posted By ppittman
OTA password issues

Currently having problems sending OTA passwords to O2 8310's. The user is not notified about the updated password until after the handheld has been unlocked. We have been using Vodafone supplied...
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