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Forum: BES Admin Corner 02-09-2006, 10:20 AM
Replies: 1
Views: 1,190
Posted By DownByLaw123
BES Windows/Exchange server patching

We are needing to patch our BES server to stay compliant for certain audits we have to do. Another member of the team will be contacting RIM to make sure these patches don't blow anything up in...
Forum: BES Admin Corner 12-28-2005, 11:10 AM
Replies: 5
Views: 1,548
Posted By DownByLaw123
Thanks for the reply. I have already found that...

Thanks for the reply. I have already found that setting in Exchange, but then that would screw up all those mails to everyone else's OUtlook mailboxes as well, so I'm leaving as-is and informed VP...
Forum: BES Admin Corner 12-27-2005, 03:09 PM
Replies: 9
Views: 1,425
Posted By DownByLaw123
I don't think so. I do know that if you...

I don't think so. I do know that if you physically connect the BB to a PC running the mgmt software, it will activate via USB instead of over-the-air, which is usually faster. All sorts of things...
Forum: BES Admin Corner 12-27-2005, 02:38 PM
Replies: 9
Views: 1,425
Posted By DownByLaw123
As far as I know, that info is all saved in the...

As far as I know, that info is all saved in the SQL database and you can't exclude it. If you know ahead of time you need to reactivate a BB for some reason or another, delete its phone log ahead of...
Forum: BES Admin Corner 12-27-2005, 11:24 AM
Replies: 2
Views: 2,115
Posted By DownByLaw123
Messages won't delete off BB

I have one user who has two mails that won't delete off her Blackberry 6230.

I have checked her handheld options, and it was set to delete only on handheld. Even if I chose Prompt, it still won't...
Forum: BES Admin Corner 12-19-2005, 05:04 PM
Replies: 5
Views: 1,195
Posted By DownByLaw123
You do not need to move the DB, at least in my...

You do not need to move the DB, at least in my experience. Both times I have done this have been a SQL DB. When you install BES on new server, it will ask where the DB is, and you point it to its...
Forum: BES Admin Corner 12-19-2005, 10:31 AM
Replies: 11
Views: 2,053
Posted By DownByLaw123
FYI - I ran the DBClean utility and everything on...

FYI - I ran the DBClean utility and everything on those two user's mailboxes came back. THanks for the assist, BBTechGuy!
Forum: BES Admin Corner 12-19-2005, 10:27 AM
Replies: 1
Views: 3,587
Posted By DownByLaw123
User stats on BES not updating

This is a minor issue, but weird nonetheless.

My BES is showing "last contact time" for MOST of the users at around 8 days. THis is not true, because everyone's getting their mail. If you check...
Forum: BES Admin Corner 12-14-2005, 02:51 PM
Replies: 11
Views: 2,053
Posted By DownByLaw123
I just ran the IEMSTEST utility (thanks for that)...

I just ran the IEMSTEST utility (thanks for that) and it came up good on both user's mailboxes, so the rights are fine. I'm guessing this is related to the SQL database then?
Forum: BES Admin Corner 12-14-2005, 02:47 PM
Replies: 11
Views: 2,053
Posted By DownByLaw123
Sorry for not giving all info. All other BB...

Sorry for not giving all info. All other BB users work on the BES, same BES, same Exchange box. The same admin ID that is added to the working ones is added to the non-working ones. I suppose they...
Forum: BES Admin Corner 12-14-2005, 02:12 PM
Replies: 11
Views: 2,053
Posted By DownByLaw123
BES 3.6 not reading some mailboxes

We have Exchange2003, BES 3.6.6.5

We have two mailboxes that you can't access via BB Manager and they are not getting mail to the handhelds. When you try to see the properties of the mailbox...
Forum: BES Admin Corner 10-28-2005, 08:22 AM
Replies: 1
Views: 805
Posted By DownByLaw123
Can handheld OS be downgraded?

My VP had a BB w/3.6 OS on it. I upgraded it to 4.0, and it started this memory leak thing, where it was always out of memory and nothing I did solved it. We ended up (for other reasons) getting...
Forum: BES Admin Corner 09-19-2005, 04:56 PM
Replies: 1
Views: 817
Posted By DownByLaw123
4.0 handheld w/3.6 BES?

We are on BES 3.6
All users' handhelds and desktop software is 3.6 as well.

I just got a warranty replacement that has version 4.0 on the handheld.
Is this a problem?

I need to install the...
Forum: BES Admin Corner 09-15-2005, 10:55 AM
Replies: 5
Views: 1,548
Posted By DownByLaw123
E-mail in HTML format - need text converter?

All,

I have a VP who gets a ton of mails to his BB in HTML format. In the past, he would get them fine.

We upgraded from Exch5.5 to Exch2003 last week, and now the mails are coming in looking...
Forum: BES Admin Corner 09-07-2005, 01:40 PM
Replies: 2
Views: 1,433
Posted By DownByLaw123
That was exactly right - accepted the new service...

That was exactly right - accepted the new service book and icon went away.
Thanks for your help!
Forum: BES Admin Corner 09-07-2005, 01:14 PM
Replies: 2
Views: 1,433
Posted By DownByLaw123
weird icon showing up

All,

I can't find an answer to this in any PDF from RIM, so here goes:

A bunch of our BB's today have a new icon on them. We have 6230's and 6710's. The icon looks like an open book - it's...
Forum: BES Admin Corner 08-18-2005, 10:03 AM
Replies: 2
Views: 1,144
Posted By DownByLaw123
Restarted all the services, still same result. ...

Restarted all the services, still same result. Per error message, could this be a carrier issue? I mean, I've made no changes on my end, so I guess it's possible my carrier (Sprint) has botched...
Forum: BES Admin Corner 08-17-2005, 10:07 AM
Replies: 2
Views: 1,144
Posted By DownByLaw123
Internet not working

Out of nowhere a few days ago internet on the Blackberry's stopped working for everybody. Not a HUGE deal, but still an issue.

When I go to any webpage, even BB home page, I get a popup error...
Forum: BES Admin Corner 08-04-2005, 03:37 PM
Replies: 3
Views: 3,551
Posted By DownByLaw123
Remote install of Blackberry Manager not working

I have installed the Blackberry Manager onto two separate terminal servers (so the other techs won't terminal into my BES server and reboot it!).

I followed all instructions, and have it all...
Forum: BES Admin Corner 08-01-2005, 10:00 AM
Replies: 7
Views: 1,685
Posted By DownByLaw123
7750 outtages

What Sprint told me was the following:

There was Firewall issues with RIM's network that was stopping all CDMA devices from connecting. All model 7750's, for example, use CDMA and use the RIM...
Forum: BES Admin Corner 07-20-2005, 01:30 PM
Replies: 11
Views: 2,964
Posted By DownByLaw123
For those who don't want cell service on their...

For those who don't want cell service on their BB's at my company, I call my cell carrier to cancel cell phone service to the unit (saving $ on the monthly bill) and then add them to the policy...
Forum: BES Admin Corner 07-20-2005, 01:26 PM
Replies: 7
Views: 1,685
Posted By DownByLaw123
Blackberry outtage yesterday (7-19-05)??

Yesterday (7-19-05) our entire Blackberry system was down from 2:30 PM to ~ 7:00PM Central time.

All of our handhelds were getting either "Data Connection Refused" or else they would have a "1x"...
Forum: BES Admin Corner 07-08-2005, 01:38 PM
Replies: 3
Views: 915
Posted By DownByLaw123
That's a great idea! Thanks for the help!

That's a great idea! Thanks for the help!
Forum: BES Admin Corner 07-07-2005, 10:22 AM
Replies: 3
Views: 915
Posted By DownByLaw123
changing password when wireless is off

I have a user who went on vacation and drained his battery. Of course the Blackberry turned its wireless off before dying (I really HATE that feature!)

Now he's back in office, charged the unit,...
Forum: BES Admin Corner 06-23-2005, 10:17 AM
Replies: 2
Views: 910
Posted By DownByLaw123
View Outlook SENT ITEMS from BB?

BES 4.0 w/Exchange; all handhelds 4.0 as well.

Is there a way to view your Outlook SENT ITEMS folder form the Blackberry?
If I go into messages-view folder-sent items, it only shows sent items...
Forum: BES Admin Corner 06-14-2005, 01:41 PM
Replies: 12
Views: 4,278
Posted By DownByLaw123
FYI there's a PDF that tells you how to install...

FYI there's a PDF that tells you how to install the BB MGR on a remote PC. it can be found here:
http://www.blackberry.com/support/pdfs/TAE-00041-001-Installing_BES_Management_admin_or_remotePC.pdf
Forum: BES Admin Corner 06-14-2005, 12:51 PM
Replies: 12
Views: 4,278
Posted By DownByLaw123
If you install the Blackberry Manager console on...

If you install the Blackberry Manager console on another PC (such as a terminal server or a PC that your 1st level techs access), you can then control the access they have to that console. Using the...
Forum: BES Admin Corner 06-09-2005, 08:29 AM
Replies: 15
Views: 8,004
Posted By DownByLaw123
Sorry for lack of info: BES 4.0 / Exchange ...

Sorry for lack of info:
BES 4.0 / Exchange
All handhelds on 4.0

I have talked my SQL DBAs into letting me move the SQL config DB straight to a production SQL server, so all is well there.

I...
Forum: BES Admin Corner 06-08-2005, 11:31 AM
Replies: 15
Views: 8,004
Posted By DownByLaw123
What happens if SQL database is down?

I will be moving the SQL config database from my BES server to a SQL server in a few weeks. My DBA group wants to move it first to a test SQL server which can go up and down from time to time.

I...
Forum: BES Admin Corner 06-03-2005, 01:33 PM
Replies: 2
Views: 1,761
Posted By DownByLaw123
No rules in his Outlook. He has his Outlook...

No rules in his Outlook. He has his Outlook setup to empty deleted items upon exit.

So it's possible that the message was deleted, he closed Outlook, deleted items folder was emptied all before...
Forum: BES Admin Corner 06-03-2005, 12:56 PM
Replies: 2
Views: 1,761
Posted By DownByLaw123
E-mail going to BB and not Outlook

What would be the scenarios where a few e-mails are going to the BB but not showing up in Outlook? I checked in the user's deleted items folder and they are not there (verifying that user didn't...
Forum: BES Admin Corner 06-02-2005, 02:14 PM
Replies: 0
Views: 2,393
Posted By DownByLaw123
How do you find Exchange Connector?

Possible silly question: How do I know which Exchange server my BES' exchange connector is initially connected to? We have multiple mailbox servers, multiple bridgeheads (in different sites),...
Forum: BES Admin Corner 06-02-2005, 08:55 AM
Replies: 2
Views: 2,010
Posted By DownByLaw123
SNMP MIBs?

Does anyone have a list of the SNMP MIB info for BES 4.0 Exchange? I called RIM a few times, and the first level people don't seem to know too much about this. Basically they say it's in a PDF file...
Forum: BES Admin Corner 05-26-2005, 11:23 AM
Replies: 5
Views: 1,569
Posted By DownByLaw123
I believe that you have to trigger this yourself....

I believe that you have to trigger this yourself. CLick on send APB message. You will then see a subject header and message body. YOU type the message and it sends that message to every BB device...
Forum: BlackBerry Network 05-20-2005, 10:47 AM
Replies: 4
Views: 4,601
Posted By DownByLaw123
question about SMS log

When I receive an SMS message, it has all the previous SMS messages tacked on the back of it. It's basically a log of all SMS messages I've received. is there a way to stop this? I want (I should...
Forum: BES Admin Corner 05-18-2005, 01:24 PM
Replies: 3
Views: 1,272
Posted By DownByLaw123
Sorry. BES 4.0 on Exchange.

Sorry. BES 4.0 on Exchange.
Forum: BES Admin Corner 05-18-2005, 12:58 PM
Replies: 3
Views: 1,272
Posted By DownByLaw123
mulitple BB's to one mailbox??

Can you have multiple BB's pointing to the same mailbox?

Example, we have a "corp. communications" mailbox. They are asking me if I gave all four people a BB pointed to that same mailbox, would...
Forum: BlackBerry Network 05-18-2005, 09:38 AM
Replies: 4
Views: 4,601
Posted By DownByLaw123
SMS vs. text paging question

I have been on the line with Sprint, and thought I'd run this past everyone.
My Blackberry has SMS on it. My company has some Motorola pagers via Verizon that most of the tech staff uses.

If...
Forum: BES Admin Corner 05-12-2005, 09:15 AM
Replies: 7
Views: 4,994
Posted By DownByLaw123
What exactly do you mean by that statement? I'm...

What exactly do you mean by that statement? I'm easily confused today.
thanks
Forum: BES Admin Corner 05-12-2005, 08:48 AM
Replies: 7
Views: 4,994
Posted By DownByLaw123
BB & Outlook out of sync

Running BES 4.0 w/Exchange, all handhelds 4.0 wireless sync;

I have one user who is driving me crazy. He is always "out of sync" as he puts it between his BB and his inbox. I have explained to...
Forum: BES Admin Corner 05-12-2005, 08:27 AM
Replies: 11
Views: 1,646
Posted By DownByLaw123
Is there any way to clear out the attachment...

Is there any way to clear out the attachment database, for example, from the unit, without hooking it up to the desktop manager software? One of the benefits of 4.0 via wireless is they never need...
Forum: BES Admin Corner 05-10-2005, 03:17 PM
Replies: 11
Views: 1,646
Posted By DownByLaw123
related to the post above, I realized by looking...

related to the post above, I realized by looking through the BES Handheld mgr that when I received my initial handhelds, I had to upgrade them from 3.6 to 4.0. My next shipment was upgraded by...
Forum: BES Admin Corner 05-10-2005, 02:27 PM
Replies: 11
Views: 1,646
Posted By DownByLaw123
thanks for responses. Can I delete the service...

thanks for responses. Can I delete the service books from the BES, and then resend the IT POlicy, or do I have to delete the service books from the handheld itself. The user is offsite, so I'm...
Forum: BES Admin Corner 05-10-2005, 01:45 PM
Replies: 11
Views: 1,646
Posted By DownByLaw123
I'll look into it. But like I said, I have users...

I'll look into it. But like I said, I have users who have 15MB calendars. I have the unit options set to only keep 15 days of calendar, 15 days of mail, etc... I understand he needs to clean his...
Forum: BES Admin Corner 05-10-2005, 01:22 PM
Replies: 11
Views: 1,646
Posted By DownByLaw123
model is 7750. OS is 4.0, carrier is Sprint.

model is 7750. OS is 4.0, carrier is Sprint.
Forum: BES Admin Corner 05-10-2005, 09:48 AM
Replies: 11
Views: 1,646
Posted By DownByLaw123
handheld out of space - can't figure out why

I have over 50 users on my BES (4.0 Exchange). Many users have huge mailboxes, large calendars, lots of tasks, etc...

I have one user whose BB is full (free space = 0). It is so full that the...
Forum: BES Admin Corner 05-10-2005, 09:43 AM
Replies: 5
Views: 1,403
Posted By DownByLaw123
it's also a good reporting tool. You can...

it's also a good reporting tool. You can highlight every user and do an export to a comma-delimited (.csv) file. For example, at my company, our Sprint bill comes in a giant bulk the size of a...
Forum: BES Admin Corner 05-06-2005, 02:15 PM
Replies: 15
Views: 4,597
Posted By DownByLaw123
this may be a little off topic to this thread,...

this may be a little off topic to this thread, but... I have created a personal distribution list in my Outlook contacts, but it doesn't appear in my BB address book. Is this normal, i.e. a missing...
Forum: BES Admin Corner 05-03-2005, 10:28 AM
Replies: 0
Views: 1,065
Posted By DownByLaw123
Do calendar reminders not synch?

I found a reply to another post awhile back, but wanted to get more input on this. At least when using BES 4.0 w/Exchange, do the calendar reminders on the BB not synch with the user's...
Forum: BES Admin Corner 05-02-2005, 11:47 AM
Replies: 1
Views: 1,481
Posted By DownByLaw123
Outlook calendar reminders question

Pretty sure I know the answer here but thought I'd ask (already searched with no luck).

I have an executive who, when he doesn't use BB or Outlook for a day, the next time he logs into BB he gets...
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