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Forum: BES Admin Corner

12-11-2009, 10:36 AM

Replies: 5

wiping device via BES question

Views: 2,648

Posted By eramer

Please note. The signal from the BES must reach...

Please note. The signal from the BES must reach the device to cause the wipe to happen. Do not get a false sence of security just because you can send the command. If the device is taken to an...

Forum: BES Admin Corner

08-04-2009, 11:39 AM

Replies: 2

Issue with a name change in Groupwise for a BES user

Views: 2,015

Posted By eramer

If the name change for the object ID also changed...

If the name change for the object ID also changed the email address then you will need to treat them as a new user and add them to the BES. Once added you can remove the old email address account...

Forum: BES Admin Corner

08-04-2009, 11:34 AM

Replies: 6

BES 4.1 upgrade to 5.0

Views: 3,243

Posted By eramer

I don't mean to step on anyone's toes. But when...

I don't mean to step on anyone's toes. But when we upgraded BB Tech Support said I could do a direct but it never worked. A table entry did not exist in the old DB and the new DB did not creat it. ...

Forum: BES Admin Corner

07-31-2009, 10:28 AM

Replies: 20

Activation email sitting in inbox

Views: 6,592

Posted By eramer

This only eliminates the provisioning issue if...

This only eliminates the provisioning issue if you used ONLY your email address on HIS phone. No SIM card from your phone or any other information that identifies your account through the provider. ...

Forum: BES Admin Corner

07-30-2009, 11:18 AM

Replies: 20

Activation email sitting in inbox

Views: 6,592

Posted By eramer

You say you have tried everything in KB13852. ...

You say you have tried everything in KB13852. Also that this device use to work. Has the user changed anything on his cell phone account. I have had users just talk with their provider and...

Forum: BES Admin Corner

07-28-2009, 01:27 PM

Replies: 3

Syncing Contacts with Groupwise

Views: 2,301

Posted By eramer

For BES to sync GW contacts with a BB device you...

For BES to sync GW contacts with a BB device you must select which address book in GW you want to use. This is done in the user properties, PIM sync, Address Book option.

Forum: RIM Software

01-21-2009, 10:27 AM

Replies: 65

what you want RIM to fix on future OS versions

Views: 7,474

Posted By eramer

Provide a way for BES administrators to remove IT...

Provide a way for BES administrators to remove IT policy for old server so we can activate the device on a new server. WITHOUT HAVING TO WIPE THE HANDHELD. And yes I have spent hours on the forums...

Showing results 1 to 7 of 7