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Forum: BES Admin Corner

04-13-2006, 04:17 AM

Replies: 10

"Application Error - please report to support personnel if problem persists"

Views: 4,853

Posted By Jonny Haze

Have you checked the database is working...

Have you checked the database is working correctly?. Also what version of BES are you running?

Forum: BES Admin Corner

03-24-2006, 10:50 AM

Replies: 5

Content protection and OTA password change

Views: 2,104

Posted By Jonny Haze

Thanks I realise that, but I have disabled...

Thanks I realise that, but I have disabled content protection prior to the device locking and sent an OTA password but I still get the prompt to enter the current password, anymore advise would be...

Forum: BES Admin Corner

03-24-2006, 07:38 AM

Replies: 5

Content protection and OTA password change

Views: 2,104

Posted By Jonny Haze

Content protection and OTA password change

Hi there,

we are running BES 4.0.2 Hf3 and I have an 8700 device v4.1.

I had content protection enabled and I know when this is enabled you are unable to accept an OTA password change unless...

Forum: BES Admin Corner

03-16-2006, 11:29 AM

Replies: 16

H E L P *CalHelper.exe takes up ~100% CPU on my BES server

Views: 30,134

Posted By Jonny Haze

Just to let you know that you only needed to...

Just to let you know that you only needed to install Hotfix 4 as the hotifx's for BES are cumulative

Forum: General Legacy Device Discussion

03-01-2006, 04:04 AM

Replies: 8

Email sender display name incorrect on 8700

Views: 5,241

Posted By Jonny Haze

The user with the problem is receiving the email...

The user with the problem is receiving the email on their device and it appears under a different name to that in Outlook. I will check the users address book as the incorrect name is one of their...

Forum: General Legacy Device Discussion

02-28-2006, 11:56 AM

Replies: 8

Email sender display name incorrect on 8700

Views: 5,241

Posted By Jonny Haze

Not yet as I wanted to find the root cause of it....

Not yet as I wanted to find the root cause of it. Wiping the device and reactivating solves a lot of issues but doesn't really give you any explanation

Forum: General Legacy Device Discussion

02-28-2006, 04:59 AM

Replies: 8

Email sender display name incorrect on 8700

Views: 5,241

Posted By Jonny Haze

Email sender display name incorrect on 8700

Hi there,

quick background info, we are running BES 4.0.2 Sp3 in a mixed Ex5.5/2003 environment. One of our Blackberry users has reported a problem with the senders display name displaying as...

Forum: BES Admin Corner

02-28-2006, 04:23 AM

Replies: 8

Blackberry service degradation when one Exchange server is taken offline..

Views: 1,565

Posted By Jonny Haze

Are there any BES users in NY or LA that point to...

Are there any BES users in NY or LA that point to the Chicago Exchange enviroment?. When users on a BES have their Exchange server offline the BES still tries to make connections to that Exchange...

Forum: BES Admin Corner

11-23-2005, 05:09 AM

Replies: 0

MDS Authentication for intranet/internal apps

Views: 3,022

Posted By Jonny Haze

MDS Authentication for intranet/internal apps

We are trying to get our Blackberries to authenticate using the NT account that has been configured in the MDS or the actual users NT account (not sure if this is possible?) for intranet sites that...

Forum: BES Admin Corner

11-08-2005, 01:11 PM

Replies: 3

Blackberry Manager (remote console) Exchange permissions

Views: 2,315

Posted By Jonny Haze

So does the user need to have the same Exchange...

So does the user need to have the same Exchange permissions as the BESAdmin account?, or can they be scaled down some what?

Forum: BES Admin Corner

11-08-2005, 12:31 PM

Replies: 3

Blackberry Manager (remote console) Exchange permissions

Views: 2,315

Posted By Jonny Haze

Blackberry Manager (remote console) Exchange permissions

I have recently installed the Blackberry Manager (BES4) on a PC. When I log on as a user that can open the console ok and see the list of users, but when I try to access to the users settings a...

Forum: General BlackBerry Discussion

11-03-2005, 06:06 AM

Replies: 2

Memory usage overload

Views: 1,649

Posted By Jonny Haze

Memory usage overload

There are some users at my firm that are having problems with memory, with only the previous 4 days emails showing on their blackberries (7730). They have recently upgraded to devices with handheld...

Forum: General BlackBerry Discussion

10-04-2005, 06:31 AM

Replies: 2

Upgrading Handheld software from 3.7 to 4.0.0.188

Views: 774

Posted By Jonny Haze

Upgrading Handheld software from 3.7 to 4.0.0.188

Hi can someone tell me if it is recommended or is essential to backup the device before upgrading the handheld software?

thanks
JHaze :smile: