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Search: Posts Made By: aschieman
Forum: BES Admin Corner 09-24-2007, 10:32 AM
Replies: 3
Views: 1,987
Posted By aschieman
Check the MAGT log. You should see a series of...

Check the MAGT log. You should see a series of tests being peformed on the "admin" mailbox.

Are all the BES services started?
Forum: BES Admin Corner 09-24-2007, 08:32 AM
Replies: 3
Views: 2,160
Posted By aschieman
The GroupWise client on the BES server should be...

The GroupWise client on the BES server should be v6.5.7 even if your GW domain is 7.x as per the installation docs:

"Install the Novell GroupWise Client Version 6.5 SP7 on the computer on which...
Forum: BES Admin Corner 07-16-2007, 02:44 PM
Replies: 3
Views: 675
Posted By aschieman
They can share the same database - you can then...

They can share the same database - you can then migrate users using the move user function in the manager. I assume you have 2 SRP IDs as well.
Forum: BES Admin Corner 07-16-2007, 01:25 PM
Replies: 3
Views: 675
Posted By aschieman
Did you point the install process at the old...

Did you point the install process at the old server's BES database? It will only show up if the servers are sharing the same BES configuration database.
Forum: BES Admin Corner 07-16-2007, 01:23 PM
Replies: 7
Views: 1,407
Posted By aschieman
Yes. You should wipe the device before...

Yes. You should wipe the device before reactivating as well - just to start fresh.

FYI... from a previous post, GWSystemAddressBookSync does not update a personal address book. It is used to sync...
Forum: BES Admin Corner 07-16-2007, 01:18 PM
Replies: 12
Views: 4,407
Posted By aschieman
GW7 is not a requirement for BES 4.1.

GW7 is not a requirement for BES 4.1.
Forum: BES Admin Corner 07-16-2007, 01:16 PM
Replies: 1
Views: 934
Posted By aschieman
Click one more time while you are in the Email...

Click one more time while you are in the Email Settings menu. Folder redirection is "hidden".
Forum: BES Admin Corner 07-16-2007, 01:13 PM
Replies: 12
Views: 1,301
Posted By aschieman
Licenses are per BlackBerry Domain which is...

Licenses are per BlackBerry Domain which is equivalent to a BES configuration database. It doesn't sound like it, but do the servers share the configuration database?
Forum: BES Admin Corner 05-28-2007, 01:50 PM
Replies: 1
Views: 953
Posted By aschieman
If you mean additional mail folders, you can...

If you mean additional mail folders, you can choose to sync additional folders through the Messages application on the BlackBerry:

Messages -> Options -> Email Settings

Click on more time and...
Forum: BES Admin Corner 05-28-2007, 01:44 PM
Replies: 11
Views: 2,573
Posted By aschieman
During the installation, you can choose the IM...

During the installation, you can choose the IM platform. Once installed, you will see an addition entry in BlackBerry Manager for the Collaboration Server. There will also be an additional tab in the...
Forum: BES Admin Corner 05-15-2007, 04:10 PM
Replies: 2
Views: 968
Posted By aschieman
Address Book -> Options -> Wireless...

Address Book -> Options -> Wireless Synchronization
Forum: BES Admin Corner 05-15-2007, 04:05 PM
Replies: 4
Views: 1,362
Posted By aschieman
RPC over HTTP is not required. Is this the only...

RPC over HTTP is not required. Is this the only Enterprise Activation failing? You may not have the permission on the BES service account configured correctly.
Forum: BES Admin Corner 05-14-2007, 10:34 AM
Replies: 4
Views: 1,192
Posted By aschieman
The user needs to disable BIS (BlackBerry...

The user needs to disable BIS (BlackBerry Internet Service) on his corporate account:

BlackBerry - Internet Service Email Setup...
Forum: BES Admin Corner 05-14-2007, 10:31 AM
Replies: 4
Views: 4,622
Posted By aschieman
BES for Exchange only supports one Exchange...

BES for Exchange only supports one Exchange organization.

This error message - "Event ID 45058: DBNS component not installed" is benign. The Database Notification System is an optional component...
Forum: BES Admin Corner 05-14-2007, 10:21 AM
Replies: 17
Views: 77,947
Posted By aschieman
Use the BlackBerry Resource Kit to generate user...

Use the BlackBerry Resource Kit to generate user stats. The utilities in the kit parse the log files, which is why the 30 day retension may be required.
Forum: BES Admin Corner 05-14-2007, 10:19 AM
Replies: 1
Views: 1,573
Posted By aschieman
The method described has worked for me in the...

The method described has worked for me in the past.
Forum: BES Admin Corner 04-24-2007, 12:15 PM
Replies: 18
Views: 6,169
Posted By aschieman
Exchange 2007 is not officially supported in SP3....

Exchange 2007 is not officially supported in SP3. It is suppose to be in SP4.

Have you installed the "Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1". Search the...
Forum: BES Admin Corner 04-15-2007, 01:33 PM
Replies: 3
Views: 2,363
Posted By aschieman
The peer-to-peer encryption key is not used for...

The peer-to-peer encryption key is not used for normal email. It is used to change the encryption key for PIN messages company wide.

Is the user having trouble part of the domain admins group? Are...
Forum: BES Admin Corner 04-14-2007, 08:03 AM
Replies: 18
Views: 1,265
Posted By aschieman
I have tested one in the past (they work well),...

I have tested one in the past (they work well), but I have not tried the new OTA WLAN features in the latest BES releases yet.
Forum: BES Admin Corner 04-13-2007, 03:40 PM
Replies: 7
Views: 1,509
Posted By aschieman
In messages.... Options -> General Options...

In messages....

Options -> General Options -> Hide Filed Messages

Is that what you meant?
Forum: BES Admin Corner 04-12-2007, 04:15 PM
Replies: 1
Views: 703
Posted By aschieman
AFAIK, no. You can change the background...

AFAIK, no.

You can change the background colour of messages based on enterprise vs. non-enterprise. (Options -> Security Option -> General Settings)
Forum: BES Admin Corner 04-12-2007, 04:09 PM
Replies: 4
Views: 913
Posted By aschieman
Are you using Windows or SQL authentication?

Are you using Windows or SQL authentication?
Forum: BES Admin Corner 04-09-2007, 03:53 PM
Replies: 12
Views: 35,341
Posted By aschieman
Exchange 2007 is not officially supported until...

Exchange 2007 is not officially supported until SP4. Take a look at this thread for information and a link to the required CDO and MAPI file:

Thread...
Forum: BES Admin Corner 04-05-2007, 04:25 PM
Replies: 7
Views: 1,509
Posted By aschieman
The folder should disappear from the BlackBerry...

The folder should disappear from the BlackBerry if it is deleted from GroupWise. It will not occur instantly though. You may want to explore these KB articles to re-sync the folder structure:
...
Forum: BES Admin Corner 04-05-2007, 02:43 PM
Replies: 7
Views: 4,391
Posted By aschieman
No sub-folders will be created on the BlackBerry....

No sub-folders will be created on the BlackBerry. The contacts will get "flattened" in the Address Book on the device.
Forum: BES Admin Corner 04-02-2007, 04:30 PM
Replies: 3
Views: 770
Posted By aschieman
The default MAPI profile names for the "besadmin"...

The default MAPI profile names for the "besadmin" account are BlackBerryServer and BlackBerryManager.
Forum: BES Admin Corner 04-02-2007, 04:18 PM
Replies: 4
Views: 1,387
Posted By aschieman
An email retracted in GroupWise will not retract...

An email retracted in GroupWise will not retract the message from the BlackBerry.
Forum: BES Admin Corner 04-02-2007, 04:16 PM
Replies: 3
Views: 1,155
Posted By aschieman
Take a look at the General Options -> Hide Filed...

Take a look at the General Options -> Hide Filed Messages and Email Reconciliation -> Delete On settings on the Pearl.
Forum: BES Admin Corner 04-02-2007, 07:54 AM
Replies: 4
Views: 1,185
Posted By aschieman
Take a look at the BES Alert documentation from...

Take a look at the BES Alert documentation from this link:

BES Documentation...
Forum: BES Admin Corner 04-02-2007, 07:49 AM
Replies: 17
Views: 5,845
Posted By aschieman
I was speaking of the Gmail mobile app (java)......

I was speaking of the Gmail mobile app (java)... although if it uses MDS for HTTP access, the logging level can be pumped up to see the requests going back and forth. I have seen this in my company's...
Forum: BES Admin Corner 04-02-2007, 07:41 AM
Replies: 3
Views: 4,424
Posted By aschieman
Also depends on the platform and event.... GW and...

Also depends on the platform and event.... GW and DOM are a pull, where as EX uses MAPI which is almost a true push. There are also a bunch of other intervals, for example, an address book entry in...
Forum: Developer Forum 04-02-2007, 07:38 AM
Replies: 2
Views: 3,470
Posted By aschieman
No, you will most likely have to take a look at...

No, you will most likely have to take a look at MDS Services and the MDS Runtime for PIM integration.

Try "tel:" - no quotes.
Forum: BES Admin Corner 04-01-2007, 07:14 PM
Replies: 7
Views: 9,760
Posted By aschieman
Does the user have Domain Admin permissions? If...

Does the user have Domain Admin permissions? If so, try activating a user without Domain Admin permissions.
Forum: BES Admin Corner 04-01-2007, 07:11 PM
Replies: 17
Views: 5,845
Posted By aschieman
A user cannot prevent SMS messages from being...

A user cannot prevent SMS messages from being logged if the device is attached to a BES.

In regards to gmail.... not through the BES. But there may be some third-party apps out there.
Forum: Developer Forum 03-30-2007, 05:01 PM
Replies: 0
Views: 1,366
Posted By aschieman
push app javax.xml.bind.UnmarshalException

Has anyone seen this error in the MDAT log in regards to a push application:

Push notification failed with error:net.rim.ippp.a.b.c.ac.it: javax.xml.bind.UnmarshalException: The system identifier...
Forum: BES Admin Corner 03-30-2007, 04:57 PM
Replies: 7
Views: 4,481
Posted By aschieman
A user can sync there own address book to the...

A user can sync there own address book to the BlackBerry and complete a lookup to the Domino directory - unfortunately, that is all.
Forum: BES Admin Corner 03-30-2007, 04:52 PM
Replies: 1
Views: 816
Posted By aschieman
The policy service log - POLC. The configuration...

The policy service log - POLC. The configuration status of the user in BlackBerry Manager should also change when you add an application to be deployed. Once deployed to the device, the device...
Forum: BES Admin Corner 03-30-2007, 04:48 PM
Replies: 8
Views: 8,075
Posted By aschieman
There is no way to actually "add" an Exchange...

There is no way to actually "add" an Exchange server to a BES environment. The BlackBerry should be able to serve users on any server in the Exchange domain as long as the proper rights are assigned....
Forum: BES Admin Corner 03-30-2007, 04:38 PM
Replies: 20
Views: 13,993
Posted By aschieman
The CDO.DLL and MAPI32.DLL on the BES must match...

The CDO.DLL and MAPI32.DLL on the BES must match the versions on your Exchange server. I believe the installation instructions say something to the effect of keeping the file versions the same....
Forum: BES Admin Corner 03-29-2007, 02:04 PM
Replies: 3
Views: 907
Posted By aschieman
Sounds good. I had to complete these steps at a...

Sounds good. I had to complete these steps at a client. There is no "clean" way to migrate users without a reactivation. Would be nice though.
Forum: BES Admin Corner 03-28-2007, 02:57 PM
Replies: 3
Views: 11,196
Posted By aschieman
This one: [BIPPe] WARNING: Using default...

This one:

[BIPPe] WARNING: Using default BIPP shared secret

is just a warning that you are using the default secret. It was specified, or not specified (default) during the installation...
Forum: BES Admin Corner 03-28-2007, 02:06 PM
Replies: 2
Views: 1,023
Posted By aschieman
This is possible. Just install the Desktop...

This is possible. Just install the Desktop Manager and specify that you are using a BlackBerry Enterprise Server - it is the top option, I believe.

When the mail and PIM databases are set to sync...
Forum: BES Admin Corner 03-27-2007, 10:23 AM
Replies: 5
Views: 2,242
Posted By aschieman
Does opening Outlook initiate a synchronization...

Does opening Outlook initiate a synchronization of some sort with the voicemail system add-in?
Forum: BES Admin Corner 03-27-2007, 09:12 AM
Replies: 18
Views: 11,251
Posted By aschieman
The setup is configured through the registry. The...

The setup is configured through the registry. The remote router has to know that is will be acting as such, and the dispatcher service on each BES has to know which router to use (as opposed to the...
Forum: BES Admin Corner 03-27-2007, 08:44 AM
Replies: 7
Views: 1,891
Posted By aschieman
This is not possible from the Blackberry. It...

This is not possible from the Blackberry. It would be a nice feature to add though.
Forum: BES Admin Corner 03-27-2007, 08:38 AM
Replies: 18
Views: 11,251
Posted By aschieman
Good stuff. Moving forward, if you add a second...

Good stuff. Moving forward, if you add a second BES, you can just point at the same BlackBerry router.
Forum: BES Admin Corner 03-27-2007, 08:34 AM
Replies: 2
Views: 776
Posted By aschieman
If you have a valid TSupport contract, no....

If you have a valid TSupport contract, no. Otherwise, v4.1 is a paid upgrade.
Forum: BES Admin Corner 03-26-2007, 10:44 AM
Replies: 4
Views: 1,185
Posted By aschieman
For minimal monitoring, take a look at BESAlert...

For minimal monitoring, take a look at BESAlert which is a service installed with BES. It is configured in the BlackBerry manager.
Forum: BES Admin Corner 03-25-2007, 09:17 AM
Replies: 7
Views: 1,509
Posted By aschieman
Are you trying to delete the whole cabinet...

Are you trying to delete the whole cabinet folder, or a folder under the cabinet folder?
Forum: BES Admin Corner 03-24-2007, 09:42 AM
Replies: 3
Views: 740
Posted By aschieman
Are you setting up the BES 4 server to serve both...

Are you setting up the BES 4 server to serve both it's current Exchange environment and the Exchange environment served by the 3.6 BES?
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