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Forum: BES Admin Corner 11-12-2010, 02:51 PM
Replies: 0
Views: 1,301
Posted By dmbascfan
BES 5.0.2 - AD Auth problems

Hello All...I figure if you guys cant answer this, I'm in big trouble....

So, we just deployed a brand new BES 5.0.2 environment with Exchange 2010 and cannot get AD auth to work....
Forum: BES Admin Corner 06-24-2010, 07:37 AM
Replies: 4
Views: 1,467
Posted By dmbascfan
I had this exact same issue. It could be...

I had this exact same issue. It could be something on RIM's end although if I remember correctly, for us it was an issue on our network side. Very small but it was enough to cause the SRP...
Forum: BES Admin Corner 06-15-2010, 12:16 PM
Replies: 7
Views: 6,862
Posted By dmbascfan
We're about to stand up a new BES 5.0 w/ E2010...

We're about to stand up a new BES 5.0 w/ E2010 and have it coexist with a BES 5.0 w/ E2003 for migration.

That isnt possible?
Forum: BES Admin Corner 06-15-2010, 08:42 AM
Replies: 9
Views: 5,439
Posted By dmbascfan
did you install RU2 for Exchange?

did you install RU2 for Exchange?
Forum: BES Admin Corner 08-20-2009, 01:14 PM
Replies: 10
Views: 3,519
Posted By dmbascfan
Its not the hotfix...there is a registry change...

Its not the hotfix...there is a registry change in there...RIM says it is required as well for Exchange 2007. the hotfix is already incorporated into the MAPI/CDO 1.2.1 utility.

I can let you...
Forum: BES Admin Corner 08-20-2009, 05:12 AM
Replies: 10
Views: 3,519
Posted By dmbascfan
I talked with RIM yesterday and there is a MS KB...

I talked with RIM yesterday and there is a MS KB article that talks about another registry change that is needed. The MS KB (929439) talks about Exchange 2003 but RIM says that it is also needed for...
Forum: BES Admin Corner 08-19-2009, 11:16 AM
Replies: 10
Views: 3,519
Posted By dmbascfan
Yielding to the experts on this one... So, I...

Yielding to the experts on this one...

So, I applied the registry fix mentioned in KB16118 and its not working. Each month when the Domain Controllers are patched and rebooted, we experience mail...
Forum: BES Admin Corner 07-30-2009, 06:35 AM
Replies: 10
Views: 854
Posted By dmbascfan
I found how to remove the key from the old...

I found how to remove the key from the old Server.

Thanks!
Forum: BES Admin Corner 07-30-2009, 06:19 AM
Replies: 10
Views: 854
Posted By dmbascfan
That's exactly what I want to do. The majority of...

That's exactly what I want to do. The majority of the CALs on the old BES are in 10 pks...so I would take 3 10pks and move them over to the new server that will be running in parallel. Then, once I...
Forum: BES Admin Corner 07-30-2009, 06:08 AM
Replies: 10
Views: 854
Posted By dmbascfan
As I mentioned, I have about 90 available CAL's...

As I mentioned, I have about 90 available CAL's so I want to take...say...30 of the available 90 and move them over (3 10pks). Unfortunately, my fed customers are so paranoid about BES and they want...
Forum: BES Admin Corner 07-30-2009, 06:00 AM
Replies: 10
Views: 854
Posted By dmbascfan
Thanks for the reply. I requested Migration Kits...

Thanks for the reply. I requested Migration Kits so I'll have unique SRP ID's...that wont be an issue.

I just need to know now if I need to tell my management to buy new CALs...which wont be good...
Forum: BES Admin Corner 07-30-2009, 05:34 AM
Replies: 10
Views: 854
Posted By dmbascfan
Growing frustration with TSupport...

So, I've been planning this BES 5.0 upgrade for months now and it's finally beginning. I called RIM a couple of weeks ago to ask about this Transporter Utility. The rep at that time told me that the...
Forum: BES Admin Corner 07-30-2009, 05:12 AM
Replies: 15
Views: 4,645
Posted By dmbascfan
Seriously??? That's what RIM TSupport told me. So...

Seriously??? That's what RIM TSupport told me. So how are you supposed to do a cutover? By more CAL's???

That's not cool...:x
Forum: BES Admin Corner 07-24-2009, 08:33 AM
Replies: 15
Views: 4,645
Posted By dmbascfan
The Transporter utility takes the CAL with the...

The Transporter utility takes the CAL with the user, correct?
Forum: BES Admin Corner 06-23-2009, 09:34 AM
Replies: 3
Views: 1,594
Posted By dmbascfan
I posed this question to RIM earlier regarding...

I posed this question to RIM earlier regarding WDM 5.0 and this is what I received:

"...the feature to upgrade the 'firmware' is not yet available thru Web Desktop Manager.."
Forum: BES Admin Corner 06-22-2009, 08:24 AM
Replies: 3
Views: 848
Posted By dmbascfan
Excellent. Thanks! Where did you get that...

Excellent. Thanks!

Where did you get that from? Is it on Blackberry's website?
Forum: BES Admin Corner 06-22-2009, 05:42 AM
Replies: 3
Views: 848
Posted By dmbascfan
Hundreds of SRP Disconnects/Reconnects

Anyone else experience a high amount of SRP disconnects/reconnects yesterday between 2-5pm? I'm located in the Washington, DC area...fwiw...

I put in a call to RIM but havent gotten a response...
Forum: BES Admin Corner 06-18-2009, 09:32 AM
Replies: 17
Views: 2,801
Posted By dmbascfan
LOL...I think part 1 is where I failed initially...

LOL...I think part 1 is where I failed initially (research). I'm fairly decent at documentation and I think it's obvious I have no problems asking questions...LOL

Thanks again for all of your...
Forum: BES Admin Corner 06-18-2009, 08:56 AM
Replies: 17
Views: 2,801
Posted By dmbascfan
I did read a bit on the knife-edge and see where...

I did read a bit on the knife-edge and see where it will send service books to the devices so it wont require an upgrade. Regardless, I'm going to build a new 5.0 environment on VM's and configure it...
Forum: BES Admin Corner 06-18-2009, 08:20 AM
Replies: 17
Views: 2,801
Posted By dmbascfan
All valid counter-points. The best thing to do is...

All valid counter-points. The best thing to do is stand up the new environment and that will get me familiar with the whole process. I've done in-place upgrades before...but never a knife-edge...so I...
Forum: BES Admin Corner 06-18-2009, 07:42 AM
Replies: 17
Views: 2,801
Posted By dmbascfan
OMG...you're absolutely right. WOW...I'm gonna...

OMG...you're absolutely right. WOW...I'm gonna have to heat some crow over this...oh well...shows what you get when you dont read the documentation correctly...LOL
Forum: BES Admin Corner 06-18-2009, 06:39 AM
Replies: 17
Views: 2,801
Posted By dmbascfan
The in-place is what I'm trying to avoid because...

The in-place is what I'm trying to avoid because of the risk. While I've been administering BES since 4.0, I've never had a problem doing an in-place. That being said, it doesnt necessarily mean it...
Forum: BES Admin Corner 06-16-2009, 10:07 AM
Replies: 17
Views: 2,801
Posted By dmbascfan
Oh, they also do not want to have to upgrade...

Oh, they also do not want to have to upgrade everyone's handheld first as that would be "too big of a project"
Forum: BES Admin Corner 06-16-2009, 10:06 AM
Replies: 17
Views: 2,801
Posted By dmbascfan
BES 5.0 Migration Question...

Okay...so I first need to apologize to everyone for wasting their time with this question. I know the answer but my customer wants me to ask it anyway...so here it goes:

Environment:
BES 4.1.6...
Forum: BES Admin Corner 06-15-2009, 08:05 AM
Replies: 8
Views: 1,738
Posted By dmbascfan
WOW! It sounds like you work for my...

WOW! It sounds like you work for my customer...lol. About a third of our devices our personal. The other big problem I have is that they do not have one standard device. In fact, we have 5 different...
Forum: BES Admin Corner 06-12-2009, 09:36 AM
Replies: 27
Views: 8,545
Posted By dmbascfan
Can it be installed on the BES? Or not a good...

Can it be installed on the BES? Or not a good idea?
Forum: BES Admin Corner 06-12-2009, 09:27 AM
Replies: 27
Views: 8,545
Posted By dmbascfan
and the Witness HAS to be on a SQL box? There has...

and the Witness HAS to be on a SQL box? There has been some debate amongst some of us that it doesnt have to be a SQL box.
Forum: BES Admin Corner 06-11-2009, 01:42 PM
Replies: 2
Views: 1,278
Posted By dmbascfan
3) Do you have a TSupport agreement? If so, you...

3) Do you have a TSupport agreement? If so, you can get a Migration kit free from RIM. This kit includes a "temp" SRP ID that you can put on your 5.0 box. It will be valid for 60 days while you...
Forum: BES Admin Corner 06-11-2009, 06:46 AM
Replies: 10
Views: 3,519
Posted By dmbascfan
I have a question about this...I applied this reg...

I have a question about this...I applied this reg hack on one of our test servers and tried to test by creating a host file entry to the DC that the BES was talking to and then I changed the IP...
Forum: BES Admin Corner 06-11-2009, 06:41 AM
Replies: 27
Views: 8,545
Posted By dmbascfan
Thanks so much for everyone's input. I think the...

Thanks so much for everyone's input. I think the money issue alone but this thing to bed. We're gonna go with the BES 5.0 HA with DB Mirroring. the only issue now is how to address the migration...
Forum: BES Admin Corner 06-09-2009, 11:43 AM
Replies: 27
Views: 8,545
Posted By dmbascfan
My understanding of mirroring is that the BES...

My understanding of mirroring is that the BES will always point to the primary db. Only in the instance of the primary DB failing with the BES look to the mirror. So, while you can manually fail BES...
Forum: BES Admin Corner 06-09-2009, 11:23 AM
Replies: 27
Views: 8,545
Posted By dmbascfan
Believe me, we've been screaming about Exchange...

Believe me, we've been screaming about Exchange HA for awhile now and they are finally starting to bite. I actually was just looking at port3101.org and noticed that the Transporter utility only...
Forum: BES Admin Corner 06-09-2009, 10:42 AM
Replies: 27
Views: 8,545
Posted By dmbascfan
We're on Exchange 2007 with 6 mailbox servers. My...

We're on Exchange 2007 with 6 mailbox servers. My other concern would be implimenting Neverfail in an existing environment. Normally, the cost factor alone would be enough to scare them away but my...
Forum: BES Admin Corner 06-09-2009, 10:40 AM
Replies: 27
Views: 8,545
Posted By dmbascfan
Currently, we have a stand-alone SQL box so...

Currently, we have a stand-alone SQL box so Neverfail would be pointless...and so would BES 5. But I've recommended in BES 5 that we go with a SQL cluster and mirroring.

I think I have my answer....
Forum: BES Admin Corner 06-09-2009, 10:34 AM
Replies: 27
Views: 8,545
Posted By dmbascfan
670 users No SLAs No HA for Exchange We...

670 users
No SLAs
No HA for Exchange
We have a TSupport contract...
Forum: BES Admin Corner 06-09-2009, 10:10 AM
Replies: 27
Views: 8,545
Posted By dmbascfan
NeverFail vs. BES 5.0

Please help!

It has just become apparent to me that the organization purchased Neverfail last year but never used it. It is now up for renewal and at the same time, we're starting the upgrade to...
Forum: BES Admin Corner 06-04-2009, 12:17 PM
Replies: 7
Views: 1,691
Posted By dmbascfan
Dumb question but are all of the Blackberry...

Dumb question but are all of the Blackberry services running?
Forum: BES Admin Corner 05-26-2009, 09:15 AM
Replies: 2
Views: 873
Posted By dmbascfan
Thanks! I had read this thread previously as that...

Thanks! I had read this thread previously as that is how I found the reghack for Exchange 2007. I applied the hack on Friday and restarted the services. This morning, I wanted to test so I created...
Forum: BES Admin Corner 05-26-2009, 08:59 AM
Replies: 2
Views: 873
Posted By dmbascfan
Testing GC loss

Last week we had an incident where one of our DC's was rebooted without our knowledge and so we had issues with the BES until it was rebooted. I found a registry hack that supposedly forces the BES...
Forum: BES Admin Corner 05-14-2009, 07:59 AM
Replies: 2
Views: 1,962
Posted By dmbascfan
BES 5.0 cutover and HA

If this has already been discussed in another thread, my apologies...

I'm planning on doing a cutover for BES 5.0. Basically, I'll stand up two new VM's and create a new config DB. Then, using the...
Forum: BES Admin Corner 05-12-2009, 11:16 AM
Replies: 15
Views: 2,123
Posted By dmbascfan
I'm having the same issue. Today alone we've had...

I'm having the same issue. Today alone we've had 112 alerts between two BES indicating a drop and then immediate reconnect. I understand that this isnt totally critical but still it's a bit alarming....
Forum: BES Admin Corner 05-07-2009, 05:54 AM
Replies: 18
Views: 2,696
Posted By dmbascfan
I thought that was the whole point of the...

I thought that was the whole point of the Transporter service...to "seemlessly" migrate users from one domain to the other...i.e. 4.1.6 to 5.0????
Forum: General 9500 Series Discussion - Storm 04-30-2009, 10:24 AM
Replies: 15
Views: 3,624
Posted By dmbascfan
I have the exact same problem. I got the Storm...

I have the exact same problem. I got the Storm sometime in February as well and it has been fine up until last week. I basically had to keep it on a charge at all times. I would charge it at work and...
Forum: BES Admin Corner 04-20-2009, 08:17 AM
Replies: 9
Views: 1,597
Posted By dmbascfan
Okay, so it's gotten worse...will this work? ...

Okay, so it's gotten worse...will this work?

In this scenario, I'm porting a number from Sprint to T-Mobile.

- I EA the T-Mobile device (with its own number and data plan) and give it to the...
Forum: BES Admin Corner 04-07-2009, 10:36 AM
Replies: 9
Views: 1,597
Posted By dmbascfan
Yes, switching carriers and keeping the same...

Yes, switching carriers and keeping the same number. Basically what happened is they tried porting the CIOs number over and the whole process (porting and EA of new device) took something like 3...
Forum: BES Admin Corner 04-07-2009, 10:16 AM
Replies: 3
Views: 953
Posted By dmbascfan
You have to also make sure that the account is...

You have to also make sure that the account is enabled for MDS and Collaboration services.
Forum: BES Admin Corner 04-07-2009, 10:13 AM
Replies: 9
Views: 1,597
Posted By dmbascfan
Porting of Numbers

I'm hoping I can get some feedback from the group regarding how you deal with porting numbers and minimizing downtime during the transition. I'm fighting with my gov't customer right now as they want...
Forum: BES Admin Corner 11-02-2007, 12:16 PM
Replies: 4
Views: 3,283
Posted By dmbascfan
From what I was told (from RIM Tsupport), there...

From what I was told (from RIM Tsupport), there is no auditing yet with the Role-based administration. For that reason, we did not give our Help Desk the ability to add/delete users. We did give it...
Forum: BES Admin Corner 10-12-2007, 10:50 AM
Replies: 4
Views: 1,850
Posted By dmbascfan
We have the same problem. The other problem we...

We have the same problem. The other problem we have is that for the SIM number, the numbers are transposed in groups of four. So the first four are mixed up, then the next four, and so on and so on. ...
Forum: BES Admin Corner 10-02-2007, 06:13 AM
Replies: 6
Views: 1,322
Posted By dmbascfan
From what I remember about that tool, it's very...

From what I remember about that tool, it's very unreliable. We have 1300+ devices in our environment and I eventually had to send an email to all the handhelds asking them to check for the patch....
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