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Search took 0.06 seconds. Search: Posts Made By: MarkV
Forum: BES Admin Corner 02-14-2007, 03:11 AM
Replies: 607
Views: 78,648
Posted By MarkV
Typically, devices which does not report back to...

Typically, devices which does not report back to the BES are BlackBerry's with pre v4.0 handheld software. In your case (v4.1) this should work. The only thing that helped me in these cases was to...
Forum: BES Admin Corner 02-14-2007, 03:07 AM
Replies: 607
Views: 78,648
Posted By MarkV
RIM (support Canada) has fixed the issue. It was,...

RIM (support Canada) has fixed the issue. It was, like I thought, trying to get the patch from the invalid location. They fixed it now and the link now actually point to a COD file...
Forum: BES Admin Corner 02-13-2007, 09:07 AM
Replies: 607
Views: 78,648
Posted By MarkV
I have pushed the patch manager to my handheld as...

I have pushed the patch manager to my handheld as a test:

a 7290 with HH software 4.1.0.256 on platform 1.8.0.143.

It is pushed to my handheld and is trying to get the patch, however it fails:...
Forum: BES Admin Corner 11-10-2006, 02:16 PM
Replies: 2
Views: 1,776
Posted By MarkV
Hey Zarzamora, Did you ever get this fixed...

Hey Zarzamora,

Did you ever get this fixed or find out why this happens?

I have got the same problem.

Thnx
Forum: BlackBerry Network 10-18-2006, 02:59 AM
Replies: 4
Views: 1,626
Posted By MarkV
Port 3101 from the internal BES to the DMZ...

Port 3101 from the internal BES to the DMZ router. You can change this port in the registry of the router server.

But searching the support part of the blackberry.com site isn't that hard is it?...
Forum: BES Admin Corner 10-03-2006, 02:51 AM
Replies: 4
Views: 3,512
Posted By MarkV
Sadly, I never found any variables you can use....

Sadly, I never found any variables you can use. Would sure be a nice thing if you could use something like $username, etc.
Forum: BES Admin Corner 09-29-2006, 04:55 AM
Replies: 10
Views: 6,629
Posted By MarkV
When using MSDE you don't have the GUI tools like...

When using MSDE you don't have the GUI tools like enterprise manager or query analyzer. These are SQL server tools and installed with SQL Server.

How can you check it with MSDE:

1. Log on to...
Forum: BES Admin Corner 09-27-2006, 01:33 PM
Replies: 10
Views: 6,629
Posted By MarkV
That value is correct. For all db connection...

That value is correct. For all db connection problems check the database connectionstring in the configuration of Tomcat (server.xml) in C:\Program Files\Research In Motion\BlackBerry MDS Services...
Forum: BES Admin Corner 09-27-2006, 04:04 AM
Replies: 3
Views: 1,190
Posted By MarkV
Looks like this handheld does not even have a...

Looks like this handheld does not even have a correct shared encryption key with the BES.

Is this device activated? Is it still receiving mail? Could you try to generate a new key (Options -...
Forum: BES Admin Corner 09-27-2006, 03:15 AM
Replies: 3
Views: 1,190
Posted By MarkV
Maybe a firewall issue on the device itsself? ...

Maybe a firewall issue on the device itsself?

Go to Options - Firewall - Click Trackwheel and select Reset Settings.
Restart the device by taking out the battery and try again.

When creating...
Forum: BES Admin Corner 09-27-2006, 03:11 AM
Replies: 1
Views: 2,154
Posted By MarkV
Is this server upgraded from v4.0 to v4.1? ...

Is this server upgraded from v4.0 to v4.1?

If so, check if the following will resolve your issue:

Run the following SQL query via the Query Analyzer (SQL) or OSQL (MSDE) onto your BES database....
Forum: BES Admin Corner 05-14-2006, 01:57 AM
Replies: 19
Views: 4,541
Posted By MarkV
I would never install a BES on a (production)...

I would never install a BES on a (production) exchange server, like your SBS server. It's not recommended by RIM also. If something happens during install (and something can go wrong: especially...
Forum: BES Admin Corner 05-14-2006, 01:36 AM
Replies: 6
Views: 1,147
Posted By MarkV
To easy: idiots should not install a BES ;-) ...

To easy: idiots should not install a BES ;-)

Just read the install.pdf very carefully which is sometimes confusing to read, but still is the best installation guide.

After the install, the...
Forum: RIM Software 05-14-2006, 01:32 AM
Replies: 5
Views: 2,098
Posted By MarkV
Personal folders do no reside on the Exchange...

Personal folders do no reside on the Exchange server. Hence, the BES can't view these items anymore. The same behaviour will occur when you shift delete (hard delete) mail. This will not be synced to...
Forum: BES Admin Corner 05-14-2006, 01:23 AM
Replies: 3
Views: 1,131
Posted By MarkV
http://support.microsoft.com/kb/301202

http://support.microsoft.com/kb/301202
Forum: RIM Software 05-11-2006, 03:23 PM
Replies: 5
Views: 2,098
Posted By MarkV
When you move the items to personal folders, the...

When you move the items to personal folders, the BES or the Desktop manager for that part, don't "know" what happened to the emails and will (default and adjustable) leave the messages on the BB.
...
Forum: BES Admin Corner 05-11-2006, 03:09 PM
Replies: 3
Views: 1,131
Posted By MarkV
What SQL Server are you running? SQL Server 2000...

What SQL Server are you running? SQL Server 2000 with SP4?

If so upgrade the MDAC on the BES to v2.8 sp1.
Forum: BES Admin Corner 05-11-2006, 03:06 PM
Replies: 6
Views: 1,147
Posted By MarkV
On day to day operations the BES account needs...

On day to day operations the BES account needs read/write access and (important!) the execute permission on all stored procedures within the BESmgmt database.

If you use v4.1 and are about to...
Forum: BES Admin Corner 05-11-2006, 03:02 PM
Replies: 3
Views: 7,638
Posted By MarkV
The service should be running all the time. If it...

The service should be running all the time. If it starts and then stops again there must be a problem.

Could you check the Tomcat logs: C:\Program Files\Research In Motion\BlackBerry MDS Services...
Forum: BES Admin Corner 03-31-2006, 01:07 PM
Replies: 25
Views: 6,949
Posted By MarkV
The AS (attachment server) cannot convert any...

The AS (attachment server) cannot convert any PDF's which only contain images. Most of the times PDF's which seem to contain just text are in reality scanned documents (tif's) en thus images.

Can...
Forum: BES Admin Corner 03-31-2006, 01:03 PM
Replies: 2
Views: 1,123
Posted By MarkV
Do the external messages appear in Outlook? These...

Do the external messages appear in Outlook? These messages stay in the inbox? Or are they being saved into a PST?

Does not really look like a BES problem, to say the least.
Forum: BES Admin Corner 03-31-2006, 12:40 PM
Replies: 3
Views: 3,200
Posted By MarkV
1. You should not have any problems with the...

1. You should not have any problems with the BESADMIN in another OU than the default user group.

Dilemma 1: do not delete the user, but just simply move it to the user folder. No harm will be...
Forum: BES Admin Corner 03-31-2006, 02:09 AM
Replies: 19
Views: 2,325
Posted By MarkV
Are there any hotfixes installed on the Exchange...

Are there any hotfixes installed on the Exchange server lately? If so check http://blogs.technet.com/exchange/archive/2006/01/13/417440.aspx.
Forum: BES Admin Corner 03-30-2006, 04:21 PM
Replies: 4
Views: 1,814
Posted By MarkV
It's better to completly install ESM as the BES...

It's better to completly install ESM as the BES needs more than only the mapi32.dll and the cdo.dll.



Use the 6.5.7233.48 and register it (regsvr32 C:\Program Files\Exchsrvr\bin\cdo.dll. Do you...
Forum: BES Admin Corner 03-30-2006, 03:06 PM
Replies: 13
Views: 4,842
Posted By MarkV
This is a BES Exchange install, isn't it? The...

This is a BES Exchange install, isn't it? The second time you installed it, did you also choose for the BES including the MDS Services? Or did you only select the (default) BES setup?

Near the end...
Forum: New Members Forum 03-30-2006, 02:33 PM
Replies: 19
Views: 1,998
Posted By MarkV
Hi all, My name is Mark and I am from...

Hi all,

My name is Mark and I am from Amsterdam, The Netherlands. I currently work for a BlackBerry support company. So a lot of my time goes into support, training, consultancy and installations...
Forum: BES Admin Corner 03-30-2006, 02:29 PM
Replies: 7
Views: 4,256
Posted By MarkV
Sounds like a messaging issue (connectivity to...

Sounds like a messaging issue (connectivity to the user's mailbox) instead of a wireless/GPRS issue.

Any strange errors (MAPI errors if you are on Exchange) in the MAGT logs?
Forum: BES Admin Corner 03-30-2006, 02:21 PM
Replies: 7
Views: 4,256
Posted By MarkV
What happens when you try to send a mail from the...

What happens when you try to send a mail from the handheld? It displays a red cross before the (not) send email? If so open the message again and there must be a error stated.
Forum: BES Admin Corner 03-30-2006, 02:11 PM
Replies: 19
Views: 2,325
Posted By MarkV
My guess: the BES account which is being used...

My guess: the BES account which is being used actually has too much permissions.... If for example this account is a member of the Domain Admins or has Exchange Full Admin Delegation (Exchange 200*...
Forum: BES Admin Corner 03-30-2006, 01:50 PM
Replies: 5
Views: 1,089
Posted By MarkV
You mean the BB software or the BES? If...

You mean the BB software or the BES?

If your BES is v4 or v4.1 you want version 4.* on the handheld because tasks, contacts & memo's sync OTA.

If your BES is v3.* (or 2.2 for Domino) you do...
Forum: BES Admin Corner 03-30-2006, 01:41 PM
Replies: 8
Views: 1,936
Posted By MarkV
We use it for several customers and I must say I...

We use it for several customers and I must say I like it. You can save the money and program and script all yourself with SNMP and the resourcekit or spend the money on NeedText which offers all from...
Forum: BES Admin Corner 03-30-2006, 01:31 PM
Replies: 13
Views: 4,842
Posted By MarkV
The 'Mobile Data Service' had been replaced for...

The 'Mobile Data Service' had been replaced for the 'MDS connection Service'. So it is correct that you don't see the service anymore.

However, there should also be a BlackBerry MDS Services -...
Forum: BES Admin Corner 01-13-2006, 10:31 AM
Replies: 5
Views: 1,709
Posted By MarkV
Does the 6230 run the v4 software? If not,...

Does the 6230 run the v4 software? If not, upgrade!

Is the handheld already activated on a BES? If so, the Enterprise activation option should be found under Options - Enterprise Activation?
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